-
Essential Duties and Responsibilities:
- Responsible for reviewing favorable and partially favorable determinations in accordance with applicable regulations.
- Render determinations for cases assigned.
- Resolve all other technical issues within reconsideration assigned.
- Review cases or sites assigned to determine and summarize facts and assess any issues identified.
- Perform other special projects not related to a specific case such as general legal research, general medical research, drafting proposal sections, or acting as a liaison for a specific project, when necessary.
- Perform other duties as assigned by management.
- Review medical records and identify the appropriate clinical specialty required for review.
- Conduct outreach to qualified reviewers.
- Assign cases in Salesforce.
- Prepare case files and complete the accompanying medical review form.
- Submit complete case files to panelists through Axway.
- Receive completed reviews from panelists and verify cited references.
- Prepare draft decisions using established templates.
Minimum Requirements
- Bachelor's degree with 3 - 5 years of experience, OR Associate's degree with 5-7 years of experience.
- Ability to work a schedule between the hours of 9:00am - 6:00pm EST Monday - Friday.
- Flexibility to work extended hours or weekends as business needs require.
Preferred Skills and Qualifications:
- Valid, active LPN or RN license.
- Experience working with Salesforce and/or Axway.
- Experience reviewing medical records and/or health plan regulations.
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
- Must have a smartphone which will be required to log into Maximus systems
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disab...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:26
-
Essential Duties and Responsibilities:
- Responsible for reviewing favorable and partially favorable determinations in accordance with applicable regulations.
- Render determinations for cases assigned.
- Resolve all other technical issues within reconsideration assigned.
- Review cases or sites assigned to determine and summarize facts and assess any issues identified.
- Perform other special projects not related to a specific case such as general legal research, general medical research, drafting proposal sections, or acting as a liaison for a specific project, when necessary.
- Perform other duties as assigned by management.
- Review medical records and identify the appropriate clinical specialty required for review.
- Conduct outreach to qualified reviewers.
- Assign cases in Salesforce.
- Prepare case files and complete the accompanying medical review form.
- Submit complete case files to panelists through Axway.
- Receive completed reviews from panelists and verify cited references.
- Prepare draft decisions using established templates.
Minimum Requirements
- Bachelor's degree with 3 - 5 years of experience, OR Associate's degree with 5-7 years of experience.
- Ability to work a schedule between the hours of 9:00am - 6:00pm EST Monday - Friday.
- Flexibility to work extended hours or weekends as business needs require.
Preferred Skills and Qualifications:
- Valid, active LPN or RN license.
- Experience working with Salesforce and/or Axway.
- Experience reviewing medical records and/or health plan regulations.
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
- Must have a smartphone which will be required to log into Maximus systems
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disab...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:26
-
Essential Duties and Responsibilities:
- Responsible for reviewing favorable and partially favorable determinations in accordance with applicable regulations.
- Render determinations for cases assigned.
- Resolve all other technical issues within reconsideration assigned.
- Review cases or sites assigned to determine and summarize facts and assess any issues identified.
- Perform other special projects not related to a specific case such as general legal research, general medical research, drafting proposal sections, or acting as a liaison for a specific project, when necessary.
- Perform other duties as assigned by management.
- Review medical records and identify the appropriate clinical specialty required for review.
- Conduct outreach to qualified reviewers.
- Assign cases in Salesforce.
- Prepare case files and complete the accompanying medical review form.
- Submit complete case files to panelists through Axway.
- Receive completed reviews from panelists and verify cited references.
- Prepare draft decisions using established templates.
Minimum Requirements
- Bachelor's degree with 3 - 5 years of experience, OR Associate's degree with 5-7 years of experience.
- Ability to work a schedule between the hours of 9:00am - 6:00pm EST Monday - Friday.
- Flexibility to work extended hours or weekends as business needs require.
Preferred Skills and Qualifications:
- Valid, active LPN or RN license.
- Experience working with Salesforce and/or Axway.
- Experience reviewing medical records and/or health plan regulations.
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
- Must have a smartphone which will be required to log into Maximus systems
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disab...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:25
-
Essential Duties and Responsibilities:
- Responsible for reviewing favorable and partially favorable determinations in accordance with applicable regulations.
- Render determinations for cases assigned.
- Resolve all other technical issues within reconsideration assigned.
- Review cases or sites assigned to determine and summarize facts and assess any issues identified.
- Perform other special projects not related to a specific case such as general legal research, general medical research, drafting proposal sections, or acting as a liaison for a specific project, when necessary.
- Perform other duties as assigned by management.
- Review medical records and identify the appropriate clinical specialty required for review.
- Conduct outreach to qualified reviewers.
- Assign cases in Salesforce.
- Prepare case files and complete the accompanying medical review form.
- Submit complete case files to panelists through Axway.
- Receive completed reviews from panelists and verify cited references.
- Prepare draft decisions using established templates.
Minimum Requirements
- Bachelor's degree with 3 - 5 years of experience, OR Associate's degree with 5-7 years of experience.
- Ability to work a schedule between the hours of 9:00am - 6:00pm EST Monday - Friday.
- Flexibility to work extended hours or weekends as business needs require.
Preferred Skills and Qualifications:
- Valid, active LPN or RN license.
- Experience working with Salesforce and/or Axway.
- Experience reviewing medical records and/or health plan regulations.
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
- Must have a smartphone which will be required to log into Maximus systems
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disab...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:24
-
Essential Duties and Responsibilities:
- Responsible for reviewing favorable and partially favorable determinations in accordance with applicable regulations.
- Render determinations for cases assigned.
- Resolve all other technical issues within reconsideration assigned.
- Review cases or sites assigned to determine and summarize facts and assess any issues identified.
- Perform other special projects not related to a specific case such as general legal research, general medical research, drafting proposal sections, or acting as a liaison for a specific project, when necessary.
- Perform other duties as assigned by management.
- Review medical records and identify the appropriate clinical specialty required for review.
- Conduct outreach to qualified reviewers.
- Assign cases in Salesforce.
- Prepare case files and complete the accompanying medical review form.
- Submit complete case files to panelists through Axway.
- Receive completed reviews from panelists and verify cited references.
- Prepare draft decisions using established templates.
Minimum Requirements
- Bachelor's degree with 3 - 5 years of experience, OR Associate's degree with 5-7 years of experience.
- Ability to work a schedule between the hours of 9:00am - 6:00pm EST Monday - Friday.
- Flexibility to work extended hours or weekends as business needs require.
Preferred Skills and Qualifications:
- Valid, active LPN or RN license.
- Experience working with Salesforce and/or Axway.
- Experience reviewing medical records and/or health plan regulations.
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
- Must have a smartphone which will be required to log into Maximus systems
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disab...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:24
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:23
-
Essential Duties and Responsibilities:
- Responsible for reviewing favorable and partially favorable determinations in accordance with applicable regulations.
- Render determinations for cases assigned.
- Resolve all other technical issues within reconsideration assigned.
- Review cases or sites assigned to determine and summarize facts and assess any issues identified.
- Perform other special projects not related to a specific case such as general legal research, general medical research, drafting proposal sections, or acting as a liaison for a specific project, when necessary.
- Perform other duties as assigned by management.
- Review medical records and identify the appropriate clinical specialty required for review.
- Conduct outreach to qualified reviewers.
- Assign cases in Salesforce.
- Prepare case files and complete the accompanying medical review form.
- Submit complete case files to panelists through Axway.
- Receive completed reviews from panelists and verify cited references.
- Prepare draft decisions using established templates.
Minimum Requirements
- Bachelor's degree with 3 - 5 years of experience, OR Associate's degree with 5-7 years of experience.
- Ability to work a schedule between the hours of 9:00am - 6:00pm EST Monday - Friday.
- Flexibility to work extended hours or weekends as business needs require.
Preferred Skills and Qualifications:
- Valid, active LPN or RN license.
- Experience working with Salesforce and/or Axway.
- Experience reviewing medical records and/or health plan regulations.
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
- Must have a smartphone which will be required to log into Maximus systems
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disab...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:22
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:22
-
Essential Duties and Responsibilities:
- Responsible for reviewing favorable and partially favorable determinations in accordance with applicable regulations.
- Render determinations for cases assigned.
- Resolve all other technical issues within reconsideration assigned.
- Review cases or sites assigned to determine and summarize facts and assess any issues identified.
- Perform other special projects not related to a specific case such as general legal research, general medical research, drafting proposal sections, or acting as a liaison for a specific project, when necessary.
- Perform other duties as assigned by management.
- Review medical records and identify the appropriate clinical specialty required for review.
- Conduct outreach to qualified reviewers.
- Assign cases in Salesforce.
- Prepare case files and complete the accompanying medical review form.
- Submit complete case files to panelists through Axway.
- Receive completed reviews from panelists and verify cited references.
- Prepare draft decisions using established templates.
Minimum Requirements
- Bachelor's degree with 3 - 5 years of experience, OR Associate's degree with 5-7 years of experience.
- Ability to work a schedule between the hours of 9:00am - 6:00pm EST Monday - Friday.
- Flexibility to work extended hours or weekends as business needs require.
Preferred Skills and Qualifications:
- Valid, active LPN or RN license.
- Experience working with Salesforce and/or Axway.
- Experience reviewing medical records and/or health plan regulations.
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
- Must have a smartphone which will be required to log into Maximus systems
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disab...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:21
-
Essential Duties and Responsibilities:
- Responsible for reviewing favorable and partially favorable determinations in accordance with applicable regulations.
- Render determinations for cases assigned.
- Resolve all other technical issues within reconsideration assigned.
- Review cases or sites assigned to determine and summarize facts and assess any issues identified.
- Perform other special projects not related to a specific case such as general legal research, general medical research, drafting proposal sections, or acting as a liaison for a specific project, when necessary.
- Perform other duties as assigned by management.
- Review medical records and identify the appropriate clinical specialty required for review.
- Conduct outreach to qualified reviewers.
- Assign cases in Salesforce.
- Prepare case files and complete the accompanying medical review form.
- Submit complete case files to panelists through Axway.
- Receive completed reviews from panelists and verify cited references.
- Prepare draft decisions using established templates.
Minimum Requirements
- Bachelor's degree with 3 - 5 years of experience, OR Associate's degree with 5-7 years of experience.
- Ability to work a schedule between the hours of 9:00am - 6:00pm EST Monday - Friday.
- Flexibility to work extended hours or weekends as business needs require.
Preferred Skills and Qualifications:
- Valid, active LPN or RN license.
- Experience working with Salesforce and/or Axway.
- Experience reviewing medical records and/or health plan regulations.
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
- Must have a smartphone which will be required to log into Maximus systems
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disab...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:20
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:20
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:19
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:18
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:18
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:17
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:17
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:16
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:15
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:15
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:14
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:13
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:13
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:12
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:09
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Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-11 10:25:09
