-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:56
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:56
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:55
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:55
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:54
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:53
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:53
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:52
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:51
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:51
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:50
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:50
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:49
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:48
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:48
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:47
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:46
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:46
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:45
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:43
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:42
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:42
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:41
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Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs.
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables.
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages.
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes.
Qualifications & Experience
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.
• 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect).
• Expert in AWS Services and Infrastructure as code.
• Strong scripting or programming skills (e.g., Python, JavaScript).
• Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
• Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront.
Individual Competencies:
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
• Proactive, methodical and thorough approach to operations management.
• Excellent ability to communicate in both written and oral forms, to technical and non-technical a...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:40
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KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond.
Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500 students in grades K-12 across seven schools.
We believe every individual walks through the doors of schools bearing gifts.
Talent.
Perspective.
Drive.
Inspiration.
So at KIPP Capital Region, we support every student and educator to see those gifts, then build the skills and confidence they need to thrive.
We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together.
Position Overview
The Operations Manager is responsible for implementing and maintaining the school's operational systems, allowing the school leader and teachers to focus on student's academic achievement.
Duties/Responsibilities
Facilities
* Oversee the custodial team to maintain a clean, safe environment for our students.
* Ensure hallways and other public spaces reflect the school's culture, brand, and mission.
* Support the Director of Operations in managing the school's maintenance needs.
Transportation
* Implement arrival and dismissal procedures that ensure our students enter and leave campus safely and orderly.
* Partner with vendors to ensure bus routes properly serve our school's student population.
Food Service
* Implement dining schedules that facilitate effective and efficient food service to all students.
* Manage the schools' relationship with Food Service Team to promote consistent service and safe operating practices.
Procurement
* Manage procurement processes to ensure the school has all necessary supplies.
* Maintain accurate inventory records of the school's assets.
* Verify and submit invoices and purchase card charges accrued by the school.
Communication
* Maintain communication channels that effectively and efficiently inform parents and guardians of important campus events and deadlines.
* Foster good relationships and solid communication with the school's neighborhood community.
Enrollment
* Execute school student recruitment strategy to ensure 100% of available seats are full.
Administrative Activities
* Ensure students and staff have access to needed technology.
* Manage copy machine maintenance and supply orders.
* Lead the execution of the school's end-of-year trips.
* Maintain a friendly, welcoming, helpful atmosphere for all who visit or contact the school.
* Support the coordination of student testing.
KIPP Capital Region
* Perform other duties as outlined by the Director of Operations.
* Committed to furthering anti-racism, equity, and racial ju...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-03-12 08:04:39
