-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:22
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:21
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:21
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:20
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:19
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:19
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:18
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:17
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:17
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:16
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:15
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:15
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:14
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:14
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:13
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:12
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:11
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:10
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:09
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:09
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:08
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:07
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:07
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:06
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Specific Accountabilities:
Service Performance & Contract Delivery
• Lead the day-to-day delivery of the Confident Futures service within the designated area.
• Ensure all contractual Customer Service Standards are achieved.
• Monitor starts, engagement, support plans, six-month touchpoints and participant progression.
• Manage team productivity and performance through effective use of management information.
• Implement performance improvement plans where required.
• Ensure Work & Health Coach caseloads remain aligned to contractual requirements.
• Maintain focus on participant experience and quality outcomes.
Leadership & People Management
• Manage, coach and develop Work & Health Coaches and associated delivery staff.
• Conduct regular one-to-one meetings, observations and performance reviews.
• Support induction, probation and onboarding activities.
• Promote a culture of accountability, continuous improvement and innovation.
• Identify learning and development requirements.
• Support succession planning and talent development.
• Create an inclusive and supportive team culture
Quality, Compliance & Governance
• Ensure contractual compliance and adherence to quality standards.
• Complete regular case reviews and quality audits.
• Monitor participant records and support plans for accuracy and completeness.
• Ensure safeguarding concerns are managed appropriately.
• Implement corrective actions arising from audits or quality reviews.
• Maintain operational readiness for internal and external inspections.
Participant Experience & Safeguarding
• Ensure participants receive personalised and accessible support.
• Promote a trauma-informed and strengths-based approach.
• Escalate safeguarding and risk concerns appropriately.
• Ensure vulnerable participants receive effective support and signposting.
• Monitor participant feedback and drive service improvements.
Stakeholder & Partnership Engagement
• Maintain relationships with Jobcentre Plus and Pathways to Work Advisers.
• Support local partnership and community engagement activity.
• Work collaboratively with Health Confidence Coaches, Health System Navigators and external organisations.
• Promote positive partnership working to improve participant outcomes.
Outreach & Operational Support
• Support delivery across office and outreach locations.
• Ensure operational coverage across the contract area.
• Conduct outreach site visits and quality checks.
• Ensure health and safety requirements are met within outreach venues.
Key Contacts & Relationships:
Internal
• Operations Manager
• Work & Health Coaches
• Health Confidence Coaches
• Health System Navigator
• Support Coordinators
• Clinical Assurance Lead
• Quality and Compliance Teams
• Learning & Development Team
External
• DWP
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Services
• Local Author...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-08-16 13:15:06
