-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:33
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:31
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:30
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:30
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:29
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:28
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:26
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:20
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:18
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:16
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:13
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:11
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:10
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:10
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:07
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:05
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:04
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:04
-
Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards.
Direct, support and supervise all functions, duties and activities for the Bakery department.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
* Effective communication skills
* Knowledge of basic math
* Ability to handle stressful situations
* Current food handlers permit once employed
Desired
* High school education or equivalent
* Management experience
* Bakery experience
* Promote trust and respect among associates while communicating company, department, and job specific information.
* Collaborate with associates and promote teamwork to help achieve company/store goals.
* Establish performance goals for department and empower associates to meet or exceed targets.
* Develop adequate scheduling to manage customer volume throughout hours of operation.
* Train and develop associates on performance of their job and participate in the performance appraisal process.
* Adhere to all local, state and federal laws, and company guidelines.
* Create an environment that enables customers to feel welcome, important and appreciated.
Inform customers of bakery specials and recommend bakery items to them to ensure they get the products they want and need.
* Gain and maintain knowledge of products sold within the department.
* Prepare bakery items per customer requests using proper bakery equipment and offer product samples to help customers discover new items or products they inquire about.
* Provide customers with fresh products the correct portion size to prevent shrink.
* Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
* Partner with store management to develop and implement a department business plan to achieve desired results.
* Prepare and submit seasonal critiques for the sales and merchandising supervisor.
* Stay current with present, future, seasonal and special ads and inform associates of the same.
* Monitor and control expenses for the department.
* Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
* Schedule routine price changes by updating shelf tags and promotional signs.
* Plan, organize and supervise the inventory process.
* Adhere to all food safety regulations and guidelines: prepare foods according to cooking instructions; ensure proper temperatures of food, cases and coolers are maintained and recorded.
* Reinforce safety programs by complying wi...
....Read more...
Type: Permanent Location: Chandler, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:03
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:02
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:00
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-06-09 08:26:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-09 08:26:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-06-09 08:26:56
