-
1.
Participant navigation and access support
• Support participants where progression is affected by system, access, communication, service or environmental barriers.
• Help participants understand available local options and make informed choices about support routes.
• Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority.
• Track whether contact, attendance and engagement occur and agree alternative routes where needed.
2.
Local partnership development
• Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners.
• Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options.
• Develop warm-referral arrangements and reciprocal communication routes with local partners.
• Attend local partnership forums and contribute to coordinated support around Confident Futures participants.
3.
Adviser and coach support
• Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers.
• Contribute to Health Confidence Case Reviews where system barriers are delaying progress.
• Help identify alternatives where services are delayed, unavailable, unsuitable or declined.
• Support teams to understand local gaps, pathway changes and community opportunities.
4.
Long-term condition, disability and accessibility navigation
• Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts.
• Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps.
• Support reasonable adjustment conversations and practical access planning without providing clinical advice.
5.
Safeguarding and escalation support
• Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways.
• Maintain accurate documentation of concerns, information shared, actions taken and outcomes.
• Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision.
• Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope.
6.
Continuous improvement and reporting
• Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers.
• Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting.
• Feed local intelligence into continuous improvement, partnership development and solution design.
• Support quality assurance through accurate, timely and auditable records.
Key Interna...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:09
-
1.
Participant navigation and access support
• Support participants where progression is affected by system, access, communication, service or environmental barriers.
• Help participants understand available local options and make informed choices about support routes.
• Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority.
• Track whether contact, attendance and engagement occur and agree alternative routes where needed.
2.
Local partnership development
• Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners.
• Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options.
• Develop warm-referral arrangements and reciprocal communication routes with local partners.
• Attend local partnership forums and contribute to coordinated support around Confident Futures participants.
3.
Adviser and coach support
• Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers.
• Contribute to Health Confidence Case Reviews where system barriers are delaying progress.
• Help identify alternatives where services are delayed, unavailable, unsuitable or declined.
• Support teams to understand local gaps, pathway changes and community opportunities.
4.
Long-term condition, disability and accessibility navigation
• Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts.
• Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps.
• Support reasonable adjustment conversations and practical access planning without providing clinical advice.
5.
Safeguarding and escalation support
• Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways.
• Maintain accurate documentation of concerns, information shared, actions taken and outcomes.
• Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision.
• Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope.
6.
Continuous improvement and reporting
• Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers.
• Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting.
• Feed local intelligence into continuous improvement, partnership development and solution design.
• Support quality assurance through accurate, timely and auditable records.
Key Interna...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:08
-
1.
Participant navigation and access support
• Support participants where progression is affected by system, access, communication, service or environmental barriers.
• Help participants understand available local options and make informed choices about support routes.
• Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority.
• Track whether contact, attendance and engagement occur and agree alternative routes where needed.
2.
Local partnership development
• Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners.
• Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options.
• Develop warm-referral arrangements and reciprocal communication routes with local partners.
• Attend local partnership forums and contribute to coordinated support around Confident Futures participants.
3.
Adviser and coach support
• Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers.
• Contribute to Health Confidence Case Reviews where system barriers are delaying progress.
• Help identify alternatives where services are delayed, unavailable, unsuitable or declined.
• Support teams to understand local gaps, pathway changes and community opportunities.
4.
Long-term condition, disability and accessibility navigation
• Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts.
• Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps.
• Support reasonable adjustment conversations and practical access planning without providing clinical advice.
5.
Safeguarding and escalation support
• Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways.
• Maintain accurate documentation of concerns, information shared, actions taken and outcomes.
• Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision.
• Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope.
6.
Continuous improvement and reporting
• Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers.
• Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting.
• Feed local intelligence into continuous improvement, partnership development and solution design.
• Support quality assurance through accurate, timely and auditable records.
Key Interna...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:08
-
1.
Participant navigation and access support
• Support participants where progression is affected by system, access, communication, service or environmental barriers.
• Help participants understand available local options and make informed choices about support routes.
• Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority.
• Track whether contact, attendance and engagement occur and agree alternative routes where needed.
2.
Local partnership development
• Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners.
• Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options.
• Develop warm-referral arrangements and reciprocal communication routes with local partners.
• Attend local partnership forums and contribute to coordinated support around Confident Futures participants.
3.
Adviser and coach support
• Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers.
• Contribute to Health Confidence Case Reviews where system barriers are delaying progress.
• Help identify alternatives where services are delayed, unavailable, unsuitable or declined.
• Support teams to understand local gaps, pathway changes and community opportunities.
4.
Long-term condition, disability and accessibility navigation
• Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts.
• Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps.
• Support reasonable adjustment conversations and practical access planning without providing clinical advice.
5.
Safeguarding and escalation support
• Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways.
• Maintain accurate documentation of concerns, information shared, actions taken and outcomes.
• Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision.
• Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope.
6.
Continuous improvement and reporting
• Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers.
• Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting.
• Feed local intelligence into continuous improvement, partnership development and solution design.
• Support quality assurance through accurate, timely and auditable records.
Key Interna...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:07
-
1.
Participant navigation and access support
• Support participants where progression is affected by system, access, communication, service or environmental barriers.
• Help participants understand available local options and make informed choices about support routes.
• Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority.
• Track whether contact, attendance and engagement occur and agree alternative routes where needed.
2.
Local partnership development
• Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners.
• Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options.
• Develop warm-referral arrangements and reciprocal communication routes with local partners.
• Attend local partnership forums and contribute to coordinated support around Confident Futures participants.
3.
Adviser and coach support
• Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers.
• Contribute to Health Confidence Case Reviews where system barriers are delaying progress.
• Help identify alternatives where services are delayed, unavailable, unsuitable or declined.
• Support teams to understand local gaps, pathway changes and community opportunities.
4.
Long-term condition, disability and accessibility navigation
• Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts.
• Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps.
• Support reasonable adjustment conversations and practical access planning without providing clinical advice.
5.
Safeguarding and escalation support
• Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways.
• Maintain accurate documentation of concerns, information shared, actions taken and outcomes.
• Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision.
• Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope.
6.
Continuous improvement and reporting
• Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers.
• Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting.
• Feed local intelligence into continuous improvement, partnership development and solution design.
• Support quality assurance through accurate, timely and auditable records.
Key Interna...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:06
-
1.
Participant navigation and access support
• Support participants where progression is affected by system, access, communication, service or environmental barriers.
• Help participants understand available local options and make informed choices about support routes.
• Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority.
• Track whether contact, attendance and engagement occur and agree alternative routes where needed.
2.
Local partnership development
• Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners.
• Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options.
• Develop warm-referral arrangements and reciprocal communication routes with local partners.
• Attend local partnership forums and contribute to coordinated support around Confident Futures participants.
3.
Adviser and coach support
• Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers.
• Contribute to Health Confidence Case Reviews where system barriers are delaying progress.
• Help identify alternatives where services are delayed, unavailable, unsuitable or declined.
• Support teams to understand local gaps, pathway changes and community opportunities.
4.
Long-term condition, disability and accessibility navigation
• Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts.
• Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps.
• Support reasonable adjustment conversations and practical access planning without providing clinical advice.
5.
Safeguarding and escalation support
• Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways.
• Maintain accurate documentation of concerns, information shared, actions taken and outcomes.
• Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision.
• Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope.
6.
Continuous improvement and reporting
• Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers.
• Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting.
• Feed local intelligence into continuous improvement, partnership development and solution design.
• Support quality assurance through accurate, timely and auditable records.
Key Interna...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:06
-
1.
Participant navigation and access support
• Support participants where progression is affected by system, access, communication, service or environmental barriers.
• Help participants understand available local options and make informed choices about support routes.
• Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority.
• Track whether contact, attendance and engagement occur and agree alternative routes where needed.
2.
Local partnership development
• Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners.
• Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options.
• Develop warm-referral arrangements and reciprocal communication routes with local partners.
• Attend local partnership forums and contribute to coordinated support around Confident Futures participants.
3.
Adviser and coach support
• Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers.
• Contribute to Health Confidence Case Reviews where system barriers are delaying progress.
• Help identify alternatives where services are delayed, unavailable, unsuitable or declined.
• Support teams to understand local gaps, pathway changes and community opportunities.
4.
Long-term condition, disability and accessibility navigation
• Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts.
• Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps.
• Support reasonable adjustment conversations and practical access planning without providing clinical advice.
5.
Safeguarding and escalation support
• Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways.
• Maintain accurate documentation of concerns, information shared, actions taken and outcomes.
• Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision.
• Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope.
6.
Continuous improvement and reporting
• Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers.
• Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting.
• Feed local intelligence into continuous improvement, partnership development and solution design.
• Support quality assurance through accurate, timely and auditable records.
Key Interna...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:05
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:04
-
1.
Participant navigation and access support
• Support participants where progression is affected by system, access, communication, service or environmental barriers.
• Help participants understand available local options and make informed choices about support routes.
• Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority.
• Track whether contact, attendance and engagement occur and agree alternative routes where needed.
2.
Local partnership development
• Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners.
• Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options.
• Develop warm-referral arrangements and reciprocal communication routes with local partners.
• Attend local partnership forums and contribute to coordinated support around Confident Futures participants.
3.
Adviser and coach support
• Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers.
• Contribute to Health Confidence Case Reviews where system barriers are delaying progress.
• Help identify alternatives where services are delayed, unavailable, unsuitable or declined.
• Support teams to understand local gaps, pathway changes and community opportunities.
4.
Long-term condition, disability and accessibility navigation
• Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts.
• Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps.
• Support reasonable adjustment conversations and practical access planning without providing clinical advice.
5.
Safeguarding and escalation support
• Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways.
• Maintain accurate documentation of concerns, information shared, actions taken and outcomes.
• Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision.
• Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope.
6.
Continuous improvement and reporting
• Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers.
• Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting.
• Feed local intelligence into continuous improvement, partnership development and solution design.
• Support quality assurance through accurate, timely and auditable records.
Key Interna...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:04
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:03
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:02
-
1.
Participant navigation and access support
• Support participants where progression is affected by system, access, communication, service or environmental barriers.
• Help participants understand available local options and make informed choices about support routes.
• Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority.
• Track whether contact, attendance and engagement occur and agree alternative routes where needed.
2.
Local partnership development
• Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners.
• Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options.
• Develop warm-referral arrangements and reciprocal communication routes with local partners.
• Attend local partnership forums and contribute to coordinated support around Confident Futures participants.
3.
Adviser and coach support
• Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers.
• Contribute to Health Confidence Case Reviews where system barriers are delaying progress.
• Help identify alternatives where services are delayed, unavailable, unsuitable or declined.
• Support teams to understand local gaps, pathway changes and community opportunities.
4.
Long-term condition, disability and accessibility navigation
• Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts.
• Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps.
• Support reasonable adjustment conversations and practical access planning without providing clinical advice.
5.
Safeguarding and escalation support
• Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways.
• Maintain accurate documentation of concerns, information shared, actions taken and outcomes.
• Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision.
• Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope.
6.
Continuous improvement and reporting
• Identify recurring access problems, referral gaps, waiting-list issues and local service capacity barriers.
• Monitor referral outcomes and support evidence for performance, participant experience and quarterly reporting.
• Feed local intelligence into continuous improvement, partnership development and solution design.
• Support quality assurance through accurate, timely and auditable records.
Key Interna...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:02
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:01
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:01
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-16 13:17:00
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:59
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:59
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:58
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:57
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:57
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:56
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:55
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:55
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:54
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-16 13:16:54
