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The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Operations Manager
Reporting to the General Manager, the Operations Manager ensures maximum utilization of equipment oversees or performs the scheduling and processing of product consistent with the customers’ timeframe and quality requirements.
May supervise a Process Supervisor.
Ensure that all operations meet or exceed regulatory and Company standards.
Most frequently found in Sterigenics’ larger facilities.
Responsibilities/Duties
* Ensures that all product runs are scheduled and run in a manner consistent with the customers’ turn-time and quality requirements.
* Maintains proper segregation of processed and non-processed product at all times.
* Coordinates downtime for preventative maintenance with the Maintenance Department.
* Reviews and approves all final processing data prior to certification to ensure that cycle times or loading patterns are in compliance with customer specifications.
* Approves system configuration logs on a daily basis; reviews source movement logs (Gamma) and temperature and humidity logs (EO) for accuracy.
* Verifies that all instrumentation had been calibrated before use.
* Prepares month end report that details system performance.
* Provides direction and support for the Process Supervisor and/or Shift Supervisors, routine feedback on performance issues and information pertaining to the operation.
* Maintains proper documentation and adherence to requirements including:
+ Physical counts
+ Product segregation
+ Palletizing patterns
+ Special handling requirements
+ Damage reports
+ Company procedures
* Reviews and approves weekly payroll hours.
* Responsible for the training of all operations employees.
* Assists with other tasks and special projects as assigned by the General Manager.
* SUPERVISION GIVEN: Supervises the work of others.
Qualifications
* Bachelor’s Degree or equivalent combination of education and experience.
* Five (5) years’ experience in a production environment with two (2) years of supervisory...
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Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:58
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The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Laboratory Analyst I - HCR
Laboratory Analysts conduct testing in accordance with established procedures using Good Laboratory Practice (GLP), Good Manufacturing Practice (GMP), and under the supervision of the Study Director. Additionally, Laboratory Analysts record data concurrently, maintain traceability of samples throughout testing and notify the Study Director of any unforeseen circumstances that occur during testing.
Classification:
Non – Exempt in USA
Location:
Global
Essential Duties:
Scientific/General
* Perform testing, both GLP and non GLP; start to finish under supervision of the Study Director
* Order supplies and media as needed
* Ensure testing is conducted according to approved procedures (SOP, CSS, STP, etc.)
* Participate in the collaboration of quality events (unexpected results, deviations, etc.)
* Assist with and review controlled documents
* Basic computer skills including functional knowledge of Microsoft Office and Outlook
Regulatory Compliance
* Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.)
* Know and follow company policies and procedures
* Complete required training on time
Professionalism
* Attend work regularly and reliably
* Adhere to all policies and procedures
* Perform other duties as assigned
Competencies of this position:
Technical
* Repetition of tasks with quality and attention to detail
* Ability to follow written procedures
* Good documentation practice (GDP)
* Critical thinking, problem solving, computer and math skills
Nelson Labs Values
* Willingness to work in a team environment
* High standards of honesty and integrity
* Willingness to identify and communicate process improvement ideas
Professional
* Organized and meets deadlines
* Willingness to learn and comprehend difficult tasks
* Effective verbal and written communication
* Strong work ethic and initiative
Work Environment:
This job operates in a professional laboratory environment.
This role routinely uses ...
....Read more...
Type: Permanent Location: Taylorsville, US-UT
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:58
-
The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Operator
Reporting to the Process Supervisor or Manager Operations, the Operator is responsible for monitoring the system which includes observing pressure, temperature and relative humidity measurements on charts or computer monitors.
Ensures that product is moved through the facility at the appropriate times.
Responsibilities
* Monitors system which includes:
+ Observing pressure, temperature and relative humidity measurements on charts or computer monitors.
+ Turning valves and adjusting controls to ensure the safe operation of the equipment.
+ Observing sterilizers and auxiliary units to detect malfunctions and assisting with repairs as needed.
+ Documenting and recording process readings.
+ Reports any damaged product to the Shift Supervisor or Process Supervisor.
+ Reports system problems to the Maintenance Supervisor or Maintenance Technician.
* Performs some daily and weekly equipment preventative maintenance tasks and may assist Maintenance as required.
* Stores and removes chemicals used in processing in accordance with established procedures and laws.
* Participates on plant safety committees and follows all established safety rules and regulations.
* Assists with other tasks as assigned by Supervisor.
* SUPERVISION GIVEN: Oversees the work of Process Assistant Operators
Qualifications
* High School Diploma or GED.
* Minimum of six (6) months to one (1) year of experience working in a sterilization environment desired.
* Must be able to read, write and speak fluent English.
* Must be able to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals.
* Must be willing to work established shifts.
* Must be able to lift a minimum of 50 pounds and perform repetitive bending and lifting motions over a period of time.
* Must have forklift driving experience.
* Computer skills desired.
Special Requirements
* Experience with a company using EO sterilization of products is desirable
...
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Type: Permanent Location: Grand Prairie, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:57
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The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Consulting Study Director
The Consulting Study Director is a trusted advisor and consultative expert for clients and serves as the initial customer contact for validation studies, large projects, and other testing requiring a high degree of consultation. The position requires the highest level of customer service and broad section expertise.
Schedule:
Traditional
The consulting study director will assist sales in the quote generation, develop the test protocol, ensure the testing setup is complete, and facilitate a smooth transition of the project to a production study director. This position allows production study directors to focus on completing testing and on providing the client with exemplary service, testing, and delivery experience which will provide a substantial competitive edge for Nelson Labs.
The primary duty of the Consulting Study Director is to assist the client in planning and organizing, projects with a high level of availability and specialized expertise. This will ensure a high-touch customer service experience.
Essential job functions:
Study Consulting
* Demonstrate a deep understand of relevant industry requirements, standards, and guidelines for a section (GMP, GLP, FDA, AAMI, ISO, ASTM, USP, etc.)
* Collaboratively develop test protocols and testing strategies and capture client expectations
* Work with production study directors to ensure a seamless handoff of projects after the initial consult, quoting, and test protocol development
* Work with clients and production study directors to assist with unexpected or unique testing complications.
* Coordinate with technical consulting for summary protocols, written justifications, sample plan justifications, and written risk assessments and special projects.
Customer Focus
* Provide the highest level of customer service
* Extensive customer phone contact is expected
* Develop strong relationships with the client, sales team, service center, and production study directors to ensure the highest level of customer satisfaction
Regulatory Compliance
* Know and follow appl...
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Type: Permanent Location: Taylorsville, US-UT
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:56
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The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Shipping/Receiving
Reporting to a Supervisory or Managerial Staff Member within the facility, the Shipper/Receiver is responsible for receiving product for processing, the movement of product through the facility during processing and the loading of product onto trailers to be returned to the customer.
Responsibilities/Duties
* Receives incoming un-processed product, verifies customer count and lot numbers, notes any damage and enters information into the computer system.
* Operates forklift to remove palletized product from truck, and if floor loaded must remove each carton individually and place on pallets and moves to un-processed storage.
* Moves product via forklift to and from various areas of the facility for processing.
* Removes samples from customer product and coordinates shipment of samples.
* May shrink-wrap palletized finished product to be returned to the customer.
* May contact trucking company and schedule pick-up of finished product.
* Using forklift, loads palletized product onto trailer.
* Assists with other tasks as assigned by Supervisor.
Qualifications/Experience Required/Special Skills
* High School Diploma or GED
* Six (6) months to one (1) year of previous warehouse experience preferred.
* Six (6) months to one (1) year of experience operating a forklift preferred.
* Must be able to read, write and speak fluent English.
* Must be willing to work established shifts.
* Should be proficient using a computer and be able to analyze data in a database/spreadsheet.
* Must be able to lift 50 pounds and perform repetitive bending and lifting motions over a period of time.
Special Requirements
* Must be medically approved for respirator use (EO)
* Must be able to tolerate exposure to high temperatures and high humidity (120F and 60% RH for 20 minutes) (EO)
Training Required
* Must complete all required training for a “Shipping/Receiving Operator” outlined in the training manual.
Pay & Benefits
Pay Rate: $21 per hour.
Sotera Health offers a competitive benefits package that includes...
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Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:55
-
The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Manager People Operations
The Manager of People Operations is responsible for optimizing the efficiency and effectiveness of key HR processes and programs.
Leading the People Operations team, this role drives HR operational excellence while promoting a culture of continuous improvement.
This position manages critical HR functions across the employee life cycle, oversees cross-functional projects, and partners with stakeholders to ensure that the People Operations function aligns with and supports broader organizational people strategies and objectives.
Responsibilities:
* Manage day-to-day People Operations, ensuring a seamless and engaging experience throughout the entire employee life cycle.
* Continuously assess, streamline, and systematize HR processes to improve efficiency, reduce costs, and elevate the employee experience, ensuring consistency across all stages.
* Stay ahead of HR operational trends and collaborate with internal stakeholders to identify and implement opportunities for process improvement and automation.
* Lead the People Operations team, ensuring continuous growth and development, fostering a culture of excellence and improvement.
* Ensure that HR policies, procedures, and practices are up-to-date, compliant with legal requirements, and aligned with industry standards.
* Develop and execute the strategy for Workday adoption and optimization, including ongoing system enhancements and user training.
* Lead the creation and management of HR continuous improvement (CI) processes, fostering a culture of innovation and efficiency.
* Lead or contribute to cross-functional HR projects aimed at improving organizational effectiveness, such as system upgrades, process improvements, policy revisions
* Design and implement a comprehensive reporting strategy, uncover trends, and provide actionable insights to inform HR operational improvements.
* Create and maintain KPIs for HR operations, regularly reporting on performance and progress.
* Organize and facilitate semi-annual roundtables with operations management to gather feedback,...
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Type: Permanent Location: Broadview Heights, US-OH
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:55
-
The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Reporting to the Maintenance Supervisor or Manager, the Sr.
Maintenance Technician performs routine daily maintenance activities for the facility and scheduled preventative maintenance on the processing equipment.
Troubleshoots mechanical failures, recommends corrective action and carries out the necessary repairs in a timely manner to restore equipment and operational status.
Adheres to all facility safety programs.
Responsibilities
* Performs routine daily maintenance activities for the facility and scheduled preventative maintenance on the processing equipment as directed by the Supervisor
* Identifies problems, collects data, draws valid conclusions, recommends corrective action and carries out necessary repairs in a timely manner to restore equipment to operational status
* Identifies the materials needed, obtains pricing information, completes purchase orders and with the Supervisor’s approval, orders materials needed
* Interfaces with operations personnel regarding work orders and outside contractors, as necessary
* Adheres to all facility safety programs
* Takes lead role on production floor/ has defined authority to make decisions as instructed
* Project managements small projects in equipment enhancements and maintenance reliability programs at direction of engineering when needed.
* Assists with other tasks as assigned by Supervisor
Qualifications
* Technical degree or certificate (Qualified electrician) or requisite experience.
* Language, mathematical and reasoning skills necessary to compute complex measurements and read and comprehend detailed instructions and electrical/mechanical drawings.
* 7 years of maintenance experience in a processing/manufacturing environment preferred.
* Specific areas of knowledge include:
+ Purchasing
+ Knowledge of 480 volt 3 Phase power
+ Ability to read and interpret ladder logic and electrical diagrams
+ Electric motor control troubleshooting
+ Repair and troubleshooting of mechanical systems
+ Ability to operate welding equipme...
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Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:54
-
The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Manager Pricing Analytics
We are seeking a Manager for our Pricing team who will be responsible for pricing analytics and modeling.
This individual will play an essential role in increasing pricing and commercial decision-making sophistication, building models for scenario planning, annual increases, and improved quoting.
They will work across business units to bridge the gap between complex data collection and actionable strategies, driving growth through sophisticated data analysis and value-based pricing initiatives.
Responsibilities:
* Modernize and scale infrastructure for annual price increases, quoting new business, and applying discounts leveraging data-driven decision making to align with overall corporate strategy
* Optimize data governance and identify gaps in data collection to address through process changes
* Incorporate market value and competitive dynamics into modeling
* Lead analytics efforts for strategic initiatives
* Synthesize multiple data inputs and prepare clear, actionable executive-level briefs
Qualifications:
Education:
* Bachelor’s degree in Business, Finance, Statistics, Engineering, or related field
* Advanced degree is a plus but not required
* Certifications in advanced data tools a plus but not required
Experience:
* 5-8 years of experience in a role which used data to drive business decision making
* Advanced financial and statistical modeling skills
* Ability to work independently and solve problems
* Strong background in Pricing, FP&A, or Commercial Analytics
* Background in B2B Service businesses is a plus
Desired Characteristics:
* Ability to understand the business implications of data analysis and take output beyond a number
* Executive presence and ability to influence leaders
* A builder mindset who values building repeatable, scalable systems
* Intellectual curiosity to dive into data to understand the ‘why’
* Sense of urgency when identifying and acting on opportunities
* Comfortable navigating ambiguity and change
Travel Requirements (if ap...
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Type: Permanent Location: Broadview Heights, US-OH
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:53
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The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Laboratory Analyst
Laboratory Analysts conduct testing in accordance with established procedures using Good Laboratory Practice (GLP), Good Manufacturing Practice (GMP), and under the supervision of the Study Director. Additionally, Laboratory Analysts record data concurrently, maintain traceability of samples throughout testing and notify the Study Director of any unforeseen circumstances that occur during testing.
Classification:
Non – Exempt in USA
Location:
Global
Essential Duties:
Scientific/General
* Perform testing, both GLP and non GLP; start to finish under supervision of the Study Director
* Order supplies and media as needed
* Ensure testing is conducted according to approved procedures (SOP, CSS, STP, etc.)
* Participate in the collaboration of quality events (unexpected results, deviations, etc.)
* Assist with and review controlled documents
* Basic computer skills including functional knowledge of Microsoft Office and Outlook
Regulatory Compliance
* Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.)
* Know and follow company policies and procedures
* Complete required training on time
Professionalism
* Attend work regularly and reliably
* Adhere to all policies and procedures
* Perform other duties as assigned
Competencies of this position:
Technical
* Repetition of tasks with quality and attention to detail
* Ability to follow written procedures
* Good documentation practice (GDP)
* Critical thinking, problem solving, computer and math skills
Nelson Labs Values
* Willingness to work in a team environment
* High standards of honesty and integrity
* Willingness to identify and communicate process improvement ideas
Professional
* Organized and meets deadlines
* Willingness to learn and comprehend difficult tasks
* Effective verbal and written communication
* Strong work ethic and initiative
Work Environment:
This job operates in a professional laboratory environment.
This role routinely uses standard office equipment and lab equi...
....Read more...
Type: Permanent Location: Taylorsville, US-UT
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:53
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Missions générales et rattachement
Rattaché(e) au Pôle Données Produits d'Hermès Joaillerie, en tant que Chargé(e) de Données Produits Bijouterie a pour mission de :
* Créer et paramétrer les nouveaux articles,
* Assurer le suivi et la mise à jour des données dans l'ensemble des systèmes d'information,
* Garantir la maintenance, la cohérence et la fiabilité des Données Produits,
* Accompagner le déploiement du PDM.
À ce titre, en tant que Chargé(e) de Données Produits, vous veillerez à la conformité et à la disponibilité des documents techniques, dans le respect des délais et en alignement avec les exigences du Métier.
Dans un contexte de forte croissance et d'évolution des outils, vous contribuerez également à l'accompagnement du déploiement et à la juste coordination des outils stratégiques pour notre Métier : PDM et ERP - tout cela en collaboration étroite avec l'équipe projet et les référents au sein du service.
CDD à temps plein, à pourvoir à partir de juin 2026 pour une durée de 6 mois
Basé à Pantin (Accessible Métro Ligne 5 et RER)
Principales activités
Gestion de données produits
* Collecter les informations nécessaires à la création des nouveaux produits auprès des équipes concernées.
* Créer, mettre à jour et maintenir les articles dans les systèmes d'information.
* Gérer et actualiser les gammes de fabrication en cohérence avec les processus industriels.
(Pierres, métaux et Ateliers)
* Actualiser les libellés des Produits Finis, composants et rattachements ateliers, en veillant à l'harmonisation du référentiel.
* Intégrer les données manquantes, manuellement ou via des outils de chargement en masse.
* Identifier et analyser les anomalies de référencement, proposer les corrections et alerter si nécessaire.
* Communiquer l'avancement des validations de données à chaque jalon projet.
Pilotage et Coordination des Données Produits
* Créer et suivre l'avancement des Données Produits pour l'ensemble des jalons prototypes (J1, J2, J3), en garantissant la complétude et la cohérence des informations.
* Coordonner les échanges et synchroniser les acteurs impliqués (la Collection, la MOA, La DDO...), afin d'assurer la disponibilité des données nécessaires à chaque étape du processus.
* Participer aux rituels et instances du Pôle Données Produits, contribuer au partage d'informations et à la fluidité des décisions
Contribution aux Projets d'Amélioration Continue du Pôle Données Produits
* Contribuer aux réflexions d'amélioration des processus et outils liés aux Données Produits, en collaboration avec l'équipe.
* Intervenir en tant que référent Donnée Produit lors de réunions dédiées aux nouvelles lignes de Collection (PE et AH) et aux nouveaux projets.
* Accompagner les équipes opérationnelles dans l'appropriation, la compréhension et l'enric...
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Type: Permanent Location: PANTIN, FR-75
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:52
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L'assistant chef de produit matière Prêt à Porter Femme Maille assistera le chef de produit matière sur la gestion quotidienne des matières et coloris de la collection.
Stage de 6 mois conventionné à temps plein, à pourvoir à partir de septembre 2026 .
Basé à Pantin.
Principales missions :
* Aide à la recherche des fils pour la collection en fonction de la demande créative
* Contrôle de la traçabilité des matières sélectionnées, collecte des différents certificats.
* Communication avec les filateurs et les fabricants.
* Travail sur les couleurs et lancement des teintures.
* Suivi des livraisons des fils chez les différents fabricants.
* Apprentissage de PLM pour le suivi matière.
* Lancement et suivi des tirelles collection et qualité.
* Rangement et organisation des différents labdips, gammes et tirelles coloris.
* Préparation des boards en vue des différentes réunions.
* Participation aux missions du quotidien auprès de tous les chefs de produits, travail en équipe.
Profil du candidat :
* Etudiant en Master type Ingénieur textile, école de mode ou école de commerce.
* Première expérience en entreprise souhaitée.
* Enthousiasme et appétence pour les matières et les couleurs.
* Capacités d'organisation, d'anticipation et de rigueur.
* Maîtrise de l'anglais appréciée
* Bonne communication, goût du travail en équipe
Merci d'envoyer votre candidature (CV et lettre de motivation) en précisant vos disponibilités pour ce stage.
Employeur responsable, nous nous engageons dans l'éthique, les diversités et l'inclusion.
Rejoignez l'aventure humaine Hermès !"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde.
Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.
L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.
Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
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Type: Permanent Location: PANTIN, FR-75
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:51
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The Team:
The Human Resources team supports our employee population by providing the structure, care, and development needed for individual employees to be successful in their own careers, which in turn contributes to the overall growth and success of the Company.
The Human Resources department is organized in three strategic pillars
• Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.
• Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling.
• Talent Development: corporate social responsibility, diversity, learning, leadership development, internal communications and employee engagement.
This role is part of the Talent Development team, comprised of interconnected specialists that seek to champion Hermès culture and values with strategies focused on engaging and educating our Hermès US family.
The Internship Program:
For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people.
We invite you to contribute to this legacy while exploring your own professional future.
Discover new opportunities and expand your passions with the Hermès US internship program, Generation H!
As part of Generation H , you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies.
In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.
The duration of the Generation H program is five months.
Please note in order to qualify for the program, you must be able to work during this five month period.
This internship is scheduled for July 13th, 2026 - December 18th, 2026 and may be Full-Time or Part-Time to accommodate your academic schedule.
All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located in New York City.
Interns are paid an hourly rate of US $20.00.
A Full-Time Internship will be scheduled for 37.5 hours per week, and Part-Time will be scheduled for more than 15 hours but less than 35 hours per week.
About the Role:
This role will specifically support the employee engagement function which includes internal communication, employee events, recognition and more within Human Resources/Talent Development department.
• Partner on writing internal announcements and narrative editorials for our global employee-facing intranet site and digital signage system that informs, celebrates, and story-tells about our Corporate, Retail and Service Center teams
• Assist with the maintenance of our local intranet site/app which includ...
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Type: Permanent Location: Manhattan, US-NY
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:51
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Sous la responsabilité du/de la Responsable Ressources Humaines, le(a) Chargé(e) Ressources Humaines a pour mission d'assurer la gestion administrative et opérationnelle des activités RH ainsi que de contribuer au déploiement de la politique RH de l'entreprise.
Le poste est à pourvoir en CDI dès que possible et sera basé sur notre site du Vaudreuil (27).
Employeur responsable, nous nous engageons dans l'éthique, les diversités et l'inclusion, rejoignez l'aventure humaine d'Hermès !
Missions principales
Recrutement & Intégration :
- Garantir la mise à disposition des ressources nécessaires au bon fonctionnement et au développement de l'activité en participant au processus de recrutement dans le respect de la politique recrutement Groupe et en lien avec la cellule Hermès Recrutement et les managers ;
- Assurer la gestion administrative du pré-boarding (rédaction lettre d'engagement, élaboration de la demande de contrat auprès du service en charge de la rédaction, ...) ;
- Garantir la bonne intégration des nouveaux collaborateurs et assurer le suivi de leur période d'essai en lien avec les managers ;
- Organiser et animer les journées d'accueil ;
- Contribuer au développement de la marque employeur et participer à la recherche de talents en participant à des forums emploi du bassin, salons ou toute autre manifestation.
Administration du Personnel :
- Suivre les échéances de contrat, missions, ...
en lien avec le Pôle Paie & Administration du Personnel ;
- Être l'interlocuteur au quotidien des collaborateurs et managers pour tout sujet relatif aux ressources humaines, et être force de propositions et de conseils en matière de droit du travail auprès des managers ;
- Rédiger des documents RH divers : attestations / courriers ...
;
- Accompagner le RRH dans la préparation et le suivi des dossiers disciplinaires ;
- Mettre à jour les différents tableaux de bords et supports existants (organigramme ...) ;
- Participer à l'organisation d'évènements internes (célébration des retraites, ...).
Développement RH et Communication Interne (en lien avec le Pôle Développement RH) :
- Suivre la réalisation des différents documents RH et/ou leur mise à jour : entretiens annuels, entretiens de développement, définitions de fonction ;...
- Participer à l'accompagnement individuel et collectif des collaborateurs ;
- Assurer la bonne mise en œuvre logistique des formations/animations réalisées localement ;
- Relayer et/ou participer aux actions de communication interne en assurant leur diffusion (Affichage communication digitale, tableaux d'affichage, mailing...)
- En lien avec le service Qualité et HSE, participer aux plans d'actions RH relatifs aux différents référentiels réglementaires auxquels est soumis le site industriel Hermès Parfum & Beauté (BPF, SMI...)
Politique Handicap :
En lien avec le/la Référent(e) Handicap Hermès Parfum & Beauté, participer à l'animation de la...
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Type: Permanent Location: LE VAUDREU, FR-NOR
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:50
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Hermès Distribution France, réseau animé par les marchands d'Hermès au service de nos clients, est une division d'Hermès Sellier constituée d'un réseau de magasins.
Ces magasins, répartis sur le territoire français, ont pour vocation de distribuer l'ensemble des créations d'Hermès, tels que le cuir, la mode, la beauté, la maison, l'horlogerie et la bijouterie...tout en restant fidèle à son premier client : le cheval ! Chez Hermès : artisanat, excellence, authenticité riment aussi avec modernité, innovation.
Mission Générale :
Vous aimez mettre votre talent au service d'une équipe dédiée à un seul objectif : une expérience client unique ! Vous êtes passionné (e) par nos produits mais également, sensible à l'artisanat et à l'identité de notre maison.
Nous recrutons pour notre magasin de Marseille, un CDD Conseiller de Vente H/F en temps partiel sur deux jours et demi (mardi après-midi, mercredi et jeudi) jusqu'à fin avril 2026 .
Principales activités :
Phases et rituels de la vente :
* Adapter sa tenue et son comportement à l'environnement Hermès et à la clientèle multiculturelle
* Prendre en charge le client avec disponibilité et chaleur
* Questionner, écouter pour comprendre les besoins
* Promouvoir l'esprit de chacune de nos créations
* Développer les ventes par des conseils adaptés
* Proposer des produits complémentaires
* Conclure la vente
Participation à la vie de l'équipe :
* Communiquer son enthousiasme à son entourage
* Faire preuve de polyvalence : connaissance des produits et participation aux tâches annexes à la vente (propreté du magasin, déballages, étiquetages, ...)
* Être solidaire de ses pairs en difficulté
Profil du candidat :
* Niveau de diplôme Bac +2 et/ou expérience réussie dans la vente
* Dynamique, enthousiaste avec un excellent relationnel
* Goût du challenge et de la vente
* Anglais courant indispensable
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Type: Permanent Location: MARSELE, FR-PAC
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:50
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Positionnement
Hermès Maroquinerie Sellerie regroupe l'ensemble des activités de création, développement et production des collections de maroquinerie de la Maison Hermès, sacs et bagages, agendas et petite maroquinerie, mais également Equitation (sellerie et briderie).
HMS compte près de 7000 collaborateurs répartis entre les Services Centraux et les pôles Maroquiniers en région.
Dimensions du poste
Pour accompagner sa croissance, HMS a mis en place depuis 2020 les Ecoles Hermès des Savoir-Faire (EHSF).
Basées dans chaque pôle de fabrication, les EHSF ont pour vocation de dispenser les formations initiales & continues aux équipes d'artisans intervenant dans les processus de fabrication de nos objets de maroquinerie.
Après une première phase de mise en place, les enjeux des EHSF sont aujourd'hui autour de la cohérence des processus pédagogiques, le juste pilotage opérationnel & administratif des EHSF et la pleine maitrise de l'exécution des dispositifs.
Finalité du poste
Au sein de la Direction EHSF, le référent pédagogique et administratif se voit confier l'accompagnement de plusieurs EHSF en France.
Pour chacune d'elles, il aura pour principales missions :
* Agir en courroie de transmission entre les équipes centrale & locale pour cascader des pratiques ou remonter des évolutions nécessaires au bon fonctionnement
* Garantir la qualité, la cohérence & la conformité des parcours de formation au sein des EHSF telles que définies par la Direction EHSF.
* Assurer un pilotage opérationnel rigoureux des EHSF en lien avec les exigences pédagogiques & légales.
* Assurer la coordination pédagogique en lien avec les orientations globales de la Direction EHSF
* Contribuer au développement, à la structuration et à la valorisation de l'apprentissage sur le territoire
Principales missions
Amélioration continue et conduite du changement
* En travaillant conjointement avec les équipes EHSF locale & centrale, capter les besoins d'évolution et contribuer à l'évolution des outils, process et pratiques
* Être le relai en local auprès des équipes pour accompagner la mise en place des nouveautés & évolutions pédagogiques, contractuelles et informatiques
* Identifier les leviers d'optimisation et proposer des améliorations pour renforcer l'efficience et la qualité globale de nos dispositifs de formation
* Participer aux projets transverses visant à harmoniser et professionnaliser les pratiques entre sites
Pilotage opérationnel de l'activité
* Réaliser et superviser l'ensemble des processus opérationnels & administratifs liés au parcours de formation, de l'entrée des apprenants en formation jusqu'à leur certification.
* Garantir la fiabilité, la traçabilité et la conformité des données et documents réglementaires.
* Veiller au respect des exigences Qualiopi, OPCO, inspection académique et certificateurs.
* Assurer la cohérence ...
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Type: Permanent Location: PARIS, FR-75
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:49
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Chef de Projet Développement et Industrialisation Argent et Composants (H/F) - Hermès Bijouterie
Contrat : CDD à pourvoir dès que possible jusqu'à la fin de l'année 2026
Localisation : Pantin
Hermès Bijouterie, division d'Hermès Sellier, crée, développe et produit des bijoux en métaux précieux, de la bijouterie argent aux pièces de haute joaillerie.
Les collections de Bijouterie et de Joaillerie Hermès sont commercialisées à travers un réseau intégré de 300 magasins succursales et concessionnaires à l'enseigne Hermès, en Europe, Asie-Pacifique et Amériques.
Rattaché au Responsable de Pôle, vous avez pour mission de piloter et coordonner les projets nouveautés dans la phase de développement et industrialisation, en lien étroit avec les différents services support ainsi que les ateliers de production.
Vous avez également pour mission de piloter et de garantir le bon déroulement des projets de partages d'ateliers (multi-sourcing des références catalogue) ainsi que les améliorations continues et optimisations produits-process nécessaires.
A ce titre, vous devez notamment assurer le suivi technique et administratif (planning, budget & reporting) afin de garantir la réussite complète de ces projets dans les délais souhaités, dans la qualité, l'esthétique et le coût attendus.
Dans un contexte de croissance soutenue, impliquant un forte capacité d'adaptation, vous contribuez également à une communication optimale avec les différents départements concernés par le développement et l'industrialisation produit : la Collection, les équipes techniques (Bureau d'Etudes et Bureau des Méthodes), les Données Produits, la Qualité, les Achats, la Supply Chain, le Service Pierres et les ateliers externes.
Vous animez, coordonnez et fédérez l'ensemble des projets nouveautés entre les jalons amont (1ères maquettes/essais) et les jalons de validation/passage en production (J3/J4 validation fin de développement).
Vous êtes garant du bon déroulement du projet (qualité, délai, coût, esthétique), tout en assurant la gestion des aléas inhérents au développement et à la fonction.
Vous animez, coordonnez et fédérez l'ensemble des projets vie-série entre les jalons amont (J2) et les jalons de validation/passage en production (J3/J4 validation fin de développement).
Vos principales responsabilités :
1.
Pilotage du développement et de l'industrialisation des produits
Piloter et suivre les projets liés au développement et à l'industrialisation des produits de bijouterie-joaillerie, dans le respect des enjeux fixés par le Métier (définition produit par la Création, qualité, délais, coûts)
Être garant de l'atteinte des objectifs esthétique, qualité, délais et coûts de chaque projet
S'assurer du respect du planning de mise à disposition des produits finis à chaque jalon, en anticipant les risques associés et en suivant le budget cible défini
Piloter activement la mise en place des p...
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Type: Permanent Location: PANTIN, FR-75
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:48
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The Opportunity
This role encompasses all administration activities of the day-to-day running of the boutique; focusing on administration duties, after sales, organisation of back-office, cashing & banking procedures for the boutique.
Supports the back of house administration functions to ensure the sales team are able to operate at optimal efficiency.
Customer service and Sales Support
* Answering the phone, taking customer requests and directing calls, respond to customer service requests via phone and e-mail
* Daily management of the store email account, directing information where required within the organisation
* Management and follow-up of customer requests whilst performing daily review of customer requests to be processed.
* Follow up of client request with stock team.
* Contact and inform the clients of the outcome of the search and the subsequent reception of the product in store.
* Perform daily checks of the Aftersales items and in Store Collection in the boutique.
* Maintain customer request lists from data provided by sales team, and cross check fulfilment via delivery processing with stock team
* Support the Back of House team to ensure accurate labeling, neat arrangement and tidiness of the Back of House and cashier areas.
SAV/After Sales Service
* Responsible for the management of Aftersales organisation, record keeping and aftersales stock management in the boutique.
* Manage client repair cases and enquiries by providing correct information and timely follow up with clients, ensuring a smooth operation of after sales service
* Review completed forms and SAV operations records in HermesCare
* Liaise and coordinate with related departments on any SAV related issues
* Review and update related information for easy reference
Store Administration
* Till opening and closing responsibilities, ensuring accurate cash float and balances at end of day.
Assist in the management of staff uniforms (allocations, fittings, order, remittance, alterations and spare uniforms)
* Order office stationery, corporate stationery, and items need in the boutique
* Ordering banking books & cash bags and other relevant stationary
* Ensure all First Aid boxes are replenished and audited twice a year
Team Administration
* Internal communication: disseminate emails to all relevant staff instore, designate all calls to the relevant sales associate to ensure all queries are addressed in a timely manner
Management of Reservations and Available Orders
* Perform regular checks of reservations & available orders, by reviewing the corresponding recap in the system, and by checking the Customer collection areas.
* Monitor reservations and expired reservations, informing the sales associates in charge of the corresponding reservations.
Reporting
* Completing maintenance logs for Operations department
* Collating reports for incidents and oper...
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Type: Permanent Location: Chadstone, AU-VIC
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:48
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Chef de Projet - Coordination Fabrication Evénementielle (H/F) - Hermès Maroquinerie Sellerie
Contrat : CDD de 12 mois
A pourvoir : Mi-juillet 2026
Localisation : Pantin
Mission générale :
Le Pôle Fabrication Evénementielle, au sein de la Direction du Développement Technique, pilote les campagnes de fabrication des prototypes maroquinerie (sacs & bagages, petite maroquinerie) destinés aux présentations des nouvelles collections (podiums, presse, défilés) ainsi qu'à d'autres événements.
Vous avez un rôle de coordination auprès des équipes du développement jusqu'à l'industrialisation, en collaboration avec la Supply Chain, la Fabrication Interne et Externe et les maroquineries, afin de garantir la mise à disposition des prototypes dans les délais avec le meilleur taux de service et de favoriser l'alignement sur la sécurisation des nouveautés.
Périmètre d'activité :
• Pilotage des campagnes de fabrication pour les podiums (présentation des nouvelles collections), en responsabilité d'un périmètre produits finis (lien avec la Collection) ainsi que d'un périmètre composants : 2 fois par an
• Pilotage des campagnes de fabrication pour les bureaux de presse : 2 fois par an
• Pilotage de la fabrication pour un ou plusieurs autres événements dans la collection tels que les défilés, la campagne tests aux porter, etc.
• Missions transverses d'amélioration continue sur le périmètre événementiel
Vos principales responsabilités :
1.
Coordonner les campagnes de fabrication podium & presse (et événements ponctuels) :
Coordination et centralisation :
• Être l'interface entre les clients (coté collection) et les sites de production, en étroite collaboration avec les fabrications externes et internes
• Avoir un rôle de coordinateur en central sur l'ensemble des projets événementiels : interlocuteur principal de certains sites, référent pour les directions centrales et lien avec l'ensemble de la Direction du Développement Technique en fonction de son périmètre
Organisation et événementiel :
• Evaluer et consolider la demande : coordonner le passage de commandes auprès de nos clients internes en suivant le planning établi, prioriser les besoins et suivre l'avancement en s'appuyant sur l'outil PLM
• Définir avec la Direction Technique et le Bureau d'Etudes le flux de fabrication de chaque prototype, et mettre en place l'organisation nécessaire (sur les sites, en petit théâtre, au sein de l'atelier événementiel, etc.)
• Organiser avec le Pôle Paris Val de Seine, les services centraux et les sites, l'organisation du petit théâtre pour l'ensemble des projets concernés de son périmètre - et garantir les conditions de réussite de chacun
Lancement, suivi de fabrication et livraison :
• Garantir la donnée d'entrée sur les sites en local : charge consolidée, aide à la priorisation, ordre de fabrication, délais, nomenclatures, etc.
• Lancer les ordres de fabrication (...
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Type: Permanent Location: PANTIN, FR-75
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:47
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Présentation de la société La Compagnie des Arts de la Table et de l'Émail (CATE) :
Rattachée au Pôle Maison, la Filière Céramique regroupe 2 sites intégrés, travaillant pour 3 Métiers du groupe HERMES :
* Le site de La Compagnie des Arts de la Table et de l'Email (CATE), qui conçoit, développe, industrialise et produit les productions des Arts de la Table en porcelaine décorée pour le Métier Maison et les productions de bijouterie émaillée pour le Métier Accessoires de Mode.
* Le site de BEYRAND qui conçoit, développe, industrialise et produit les décors dans un procédé sérigraphie ou jet d'encre, pour 2 métiers : la céramique pour La CATE, le cuir pour le Métier HMS.
Le site de BEYRAND a ouvert un atelier de décoration en octobre 2022, pour développer la capacité pour le Métier Maison (si bien que la Filière porte désormais 2 ateliers de décorations pour satisfaire le besoin de son client HERMES Maison).
La Filière pilote, de plus, ses partenaires et sous-traitants et porte la responsabilité de l'Innovation et du Développement Technique pour ses Métiers clients.
Par la précision de son savoir-faire et sa capacité à innover, la Filière se positionne comme référent mondial dans le domaine de l'impression sérigraphique et de la décoration sur céramique.
L'ambition de la Filière est d'affirmer son positionnement d'excellence, en proposant un savoir-faire de décoration de haute précision sur une variété de supports, illustrant une maîtrise des Développement Technique et des Savoir-faire de ses artisans.
Positionnement et dimension du poste :
Le Responsable d'Atelier (H/F) reporte hiérarchiquement au Responsable de Production du flux auquel il est principalement affecté et intègre une équipe composée de Responsables d'Atelier, chargés techniques et ordonnanceur.
Il travaille en étroite collaboration avec l'ensemble des ateliers du site, ainsi que les services développement technique, qualité, HSE et RH et supply.
Il manage une équipe composée d'une trentaine d'artisans des différents savoir-faire présents sur le site et suit un horaire posté en 2
*8.
Mission générale :
Rattaché au Responsable Production, le Responsable d'Atelier est en charge de l'animation des équipes et est responsable de l'atteinte des résultats opérationnels de son secteur (HSE, Qualité, Volume, Efficience, Délai).
Les enjeux résident dans sa capacité à coordonner l'équipe pour respecter des livraisons aux clients internes comme externes dans les délais et la qualité exigés.
Le Responsable d'Atelier développe son secteur grâce à ses initiatives pragmatiques et respectueuses des savoir-faire des artisans et de la qualité de vie au travail.
Il porte avec eux une dynamique de progrès durables qui fera évoluer régulièrement nos pratiques et l'expertise de son équipe.
Le Responsable d'Atelier s'inspire des valeurs de la Maison Hermès dans ses relations avec son équipe et ave...
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Type: Permanent Location: NONTRON, FR-NAQ
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:46
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The Team:
The Hermès Short Hills Boutique opened in 2011 and focuses on providing extraordinary service to clients as a part of the Northern Region.
This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Opportunity:
The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique.
The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed.
Partners with management team on POS decisions.
All other duties as assigned by the supervisor.
About the Role:
* Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
* Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
* Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
* Organize and prioritize work station and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
* Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc.
Provides assistance as needed in physical inventory preparation.
* Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.
* Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
* Answering phones in a timely manner and exhibiting friendly and appropriate customer service.
Supervisory Responsibility:
⢠NO
Budget Responsibility:
⢠NO
Decision Making Responsibility:
⢠NO
About You:
* 1 year retail experience, in a luxury environment preferred
* Strong communication skills.
* Experience with POS and/or cash handling strongly preferred.
* Customer service oriented.
* Ability to multi-task.
* Detail oriented.
* Strong organizational skills.
* Computer skills: Microsoft Office.
* Ability to handle difficult situations with grace, compassion and composure.
* Ability to lift between 0-25 lbs.
without assistance.
The hourly range for this position is $24.00-$27.00.
Actual rates are determined based on the job, location, and individual experience.
HermÃ...
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Type: Permanent Location: Short Hls, US-NJ
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:46
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MISSION
As an Hermès ambassador, the main mission of this position is to deliver an excellent and consistent customer experience for Hermès clients in Spain and Portugal.
The Client Advisor supports the subsidiary's stores in providing telephone and email support to our customers, acting as a liaison between them and ensuring excellent customer service.
This position is part of the Client Relations Center (CRC) based in Barcelona and reports directly to the Customer Experience Manager in Head offices.
KEY RESPONSABILITIES
Client assistance and relationship management
* Act as a central point of contact for clients of Hermès stores in Spain and Portugal.
* Respond to client enquiries via telephone, email and approved digital channels.
* Proactively contact customers for reservations, follow-ups and information requests.
* Call on current and potential clients to establish and maintain client relationship and to inform about new products or services.
* Ensure accurate understanding of client needs and coordinate with stores accordingly.
Management of complaints and complex situations
* Handle complaints, returns and complex client situations professionally.
* Ensure timely follow-up and resolution in coordination with stores and Head Office.
* Register and update all client interactions in the CRM system.
Coordination with stores and Head Office
* Work closely with store teams to ensure consistent client communication.
* Support stores in client follow-ups and specific operational requests.
Contribution to customer experience improvement
* Proactively identify opportunities to improve client experience and processes.
* Share client feedback and insights with the Customer Experience Manager.
* Ensure compliance with CRC procedures and service standards.
COMPETENCIES AND SKILLS
* Minimum 2 years of experience customer experience, client relations, hospitality or similar positions.
* Excellent verbal and written communication skills.
* Experience in handling customer enquiries, complaints and complex situations.
* High level of customer orientation, attention to detail and excellent stress management.
* Proficiency with office software
* Native or fluent in Spanish and English is mandatory.
A fluent Portuguese level (minimum B2) is also required.
Catalan will be a plus.
"Hermès Ibérica is committed to gender equality and equal opportunities at all levels and for all employees.
As a responsible employer, we are committed to ethics, diversity and Inclusion.
Join the Hermès human adventure"Hermès, creadora, artesana y comerciante de objetos de alta calidad, es desde 1837 una maison familiar e independiente francesa con más de 20 000 empleados en todo el mundo.
Impulsada por su permanente espíritu emprendedor y su constante nivel de exigencia, Hermès cultiva la libertad y la autonomía de cada individuo mediante una gestión responsable.
La...
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Type: Permanent Location: Barcelona, ES-B
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:45
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Le Groupe Hermès Manufacture de Métaux est spécialisé dans la fabrication de pièces métalliques de très haute qualité principalement pour la maroquinerie.
Reconnue pour le savoir-faire de ses 800 collaborateurs dans l'usinage, le polissage et le traitement de surface en métaux précieux, Hermès Manufacture de Métaux regroupe en Europe 8 sites industriels.
Leur expertise est mise au service du développement des différents métiers d'Hermès ainsi que d'une clientèle haut de gamme de maroquiniers, ou de grandes maisons de mode à travers le monde.
Dans le cadre de l'intégration des sociétés de Hermès Manufacture de Métaux en 2020 au sein du groupe Hermès et de la construction d'un projet industriel et humain commun à l'ensemble du pôle et à la suite d'une mobilité interne, nous recherchons un/e Chef/fe d'atelier galvanisation.
Votre Rôle
Rattaché(e) au Responsable Production Aval, vous êtes responsable de l'ensemble du flux de galvanisation, depuis les opérations de préparation jusqu'à la finition aval.
Vous encadrez une équipe d'environ 10 collaborateurs et jouez un rôle clé dans la qualité des finitions, l'organisation de l'atelier et la performance industrielle.
Vos missions principales :
V
Management et animation d'équipe
* Encadrer, animer et développer une équipe de galvanoplastes et d'opérateurs
* Organiser le travail, gérer les plannings et les priorités de production
* Accompagner la montée en compétences et l'intégration des nouveaux collaborateurs
* Favoriser un climat de coopération et de performance collective
Pilotage de la production
* Organiser et planifier l'activité des ateliers de galvanisation (unitaire et vrac)
* Piloter les priorités selon le plan de production et les contraintes techniques
* Suivre les indicateurs de performance (qualité, délais, productivité)
* Assurer la maîtrise technique des procédés, notamment sur lignes de galvanisation
Qualité, sécurité et environnement de travail
* Garantir la conformité des pièces aux exigences qualité Hermès
* Veiller au respect strict des règles HSE, notamment liées aux produits chimiques
* Animer et faire vivre les standards 5S dans l'atelier
* Assurer le bon fonctionnement et l'entretien des équipements en lien avec la maintenance
Amélioration continue
* Proposer et mettre en œuvre des actions d'amélioration des procédés et de l'organisation
* Contribuer aux projets de fiabilisation et de montée en capacité
* Inscrire la performance dans une démarche durable et collective
Votre profil
* Formation ou expérience significative en traitement de surface / galvanoplastie
* Expérience confirmée en management d'équipes de production
* Maîtrise des procédés de galvanisation
* Sens de l'organisation, rigueur et orientation terrain
* Goût pour les environnements industriels exigeants et haut de gamme
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Type: Permanent Location: CHAMPIGNY SUR MARNE, FR-IDF
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:44
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Principales activités
Au sein de la division Bijouterie, sous la responsabilité du responsable de l'équipe stock, votre rôle sera de participer activement aux missions de l'équipe stock (trois collaborateurs) afin de garantir une gestion sûre, fluide et efficace du stock de produits finis et prototypes.
Vos principaux partenaires et à la fois clients sont les équipes collection, communication, commerciales, développement et qualité, que vous accompagnerez dans la réalisation de leurs projets, évènements, shootings et représentations.
Votre travail doit être organisé de manière efficace et rigoureuse afin de garantir une réactivité maximale avec des pics d'activité importants à l'approche de la présentation des collections.
Activités :
Assister les deux référents dans la gestion des flux, principalement sur les réceptions, transports et échanges entre les ateliers et le Métier.
Flux entrants :
Déballer, pointer physiquement, réceptionner :
Assurer la réception physique et informatique des produits de retour des évènements et envoyés par les partenaires externes
Manipuler avec soin, protéger les bijoux et les réétiqueter
Organiser le dispatching dans le métier
Flux sortants :
Préparer les commandes
Organisation des transports
Suivi des prêts à la journée et des confiés vers les ateliers
Gestion du stock et des flux :
Participer au rangement dans les différents stocks
Participer aux inventaires annuels et réaliser des inventaires tournants
Répondre aux besoins des 2 collections annuelles, de la collection Haute Bijouterie, demandes presse multiples, itinérances, réunions avec la Direction Artistique...
Critères de Performance
* Capacité d'organisation, rigueur et gestion des priorités
* Respect des délais et des engagements
* Rapidité d'exécution des missions
* Qualité et fiabilité des préparations de commandes et des saisies informatiques,
* Qualité des relations internes
* Polyvalence
* Capacité à alerter sa hiérarchie en cas de difficultés ou dysfonctionnements
* Entretenir une polyvalence sur les différents secteurs d'activités du stock, afin de pouvoir se rendre disponible auprès du responsable de stock pour faire face aux urgences ou pics d'activité du service.
Profil
* Expérience plus de 3 ans
* Formation supérieure (Bac+2) dans une filière Logistique / Supply Chain / Transports
* Expérience réussie dans la gestion de stock, une expérience dans le milieu de la mode/bijouterie serait apprécié
* Flexibilité, Sens du service
* Appétence pour les systèmes d'information: connaissance d'un ERP et Excel
* Rigueur et organisation, précision et soin dans la manipulation de pièce à haute valeur
* Bonnes aptitudes relationnelles
* Gestion des flux logistique
* Dynamisme et agilité,
* Capacité à travailler en équipe et d'entraide
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Type: Permanent Location: PANTIN, FR-75
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:44
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Our store in Warsaw opened in November 2019.
Located in the same building as the Europejski Hotel, it showcases the Hermès collection in about 200 square meters of sales space.
Your mission
Immerse yourself in the exceptional world of our Maison and become a key ambassador of our collections.
Your role is to offer each client a rare and personalized experience, highlighting the richness and diversity of Hermès' craftsmanship across our 16 métiers.
You create a unique moment for every client, guiding them with care and sensitivity as they discover our different universes.
You know how to convey the beauty of materials, the quality of finishes, and the story behind each creation.
Your daily responsibilities
• Welcome every client with generosity and create a warm environment, rooted in attentive listening and kindness, conducive to personalized advice.
• Present our collections in all their diversity, highlighting the pieces, materials, and craftsmanship.
• Provide precise and enthusiastic advice, offering harmonious combinations suited to each client's needs and lifestyle across our métiers.
• Drive sales across all categories, integrating a fluid and modern omnichannel approach.
• Maintain an in-depth knowledge of collections, new releases, and trends while engaging in regular training.
• Collaborate with and support the team to ensure a seamless client experience and collective success.
Keys to your success
• Significant experience in high‑end retail, with a strong understanding of the requirements of personalized client service.
• Solid product culture and the ability to navigate with ease between different métiers thanks to a true sensitivity to materials, finishes, and quality.
• Clear and professional communication in Polish and Russian is mandatory, enabling you to support and retain a demanding clientele.
• Active listening and adaptability to accurately address diverse client expectations and adjust the experience accordingly.
• Autonomy, agility, and proficiency with digital tools, supported by natural curiosity promoting continuous skill development.
• Team spirit and open-mindedness, contributing to a smooth collective dynamic across métiers.
• Strong service orientation and attention to detail, ensuring a flawless client experience in line with the Maison's standards.
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Type: Permanent Location: Warszawa, PL-MZ
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:43
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MISSION
The Customer Experience Manager supports the development of service excellence across Hermès Ibérica stores, ensuring that the Group's standards of client experience are consistently implemented and maintained.
The role works closely with the stores and central teams to monitor customer experience performance, coordinate client-focused initiatives, and ensure the proper management of customer interactions and feedback through the Client Relations Center (CRC), This role contributes to strengthening client engagement and long-term client relationship across Spain and Portugal.
This position is part of the Retail Team of Hermes Ibérica based at Head Office and reports directly to the Retail Activity Director.
KEY RESPONSABILITIES
Support the stores in delivering service excellence
* Support Store Managers and In-Store Customer Experience Managers in maintaining Hermès service standards across all stores.
* Use Mystery Shopping results as a tool to identify improvement areas and action plans.
* Work closely with HR to support training initiatives focused on service excellence and the selling ceremony.
* Coordinate and follow up on client-focused initiatives led locally or by Hermès International, in collaboration with IT, Operations and other teams, while ensuring consistency with Hermès guidelines.
* Act as the client correspondent for Spain and Portugal, liaising with Hermès International to share best practices and developments.
* Ensure a high-quality customer relationship service at HQ level, including after-sales follow-up.
* Create and coordinate the Retail Activations Calendar together with the Retail Activities and Communication teams.
Management and coordination of the Client Relations Center (CRC)
* Manage and lead the Client Relations Center based in Barcelona.
* Directly manage a team of Client Advisors handling customer interactions via phone, email and WhatsApp.
* Act as the central manager of the CRC, ensuring consistency in tone, service standards and processes to ensure efficiency, quality of response and client satisfaction.
* Supervise daily operations, workload distribution and performance of the CRC team.
* Manage and follow up on client complaints, ensuring proper documentation and analysis.
* Consolidate customer feedback and service KPIs related to customer satisfaction and provide reporting with improvement objectives and actions.
Animation of sales in store
* Monitor KPIs related to Retail performance in store such as average ticket, UPS, global evolution of sales, Client traffic, etc.
* Coordinate local events for customers in store aimed to directly promote sales, together with the In-Store Customer Experience Manager and the Retail Activity Director.
* Work closely with the In-Store Customer Service Managers and Floor Manager to ensure the standards of grooming and etiquette are according to the guidelines of the gro...
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Type: Permanent Location: Madrid, ES-M
Salary / Rate: Not Specified
Posted: 2026-04-25 09:19:43
