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Description & Requirements
We are seeking an SAP ABAP (Advanced Business Application Programming) Architect to join our team supporting our Internal Revenue Service (IRS) client.
The selected candidate will play an integral role in providing expert-level technical direction in support of the client's SAP S/4 HANA platform development along with associated environments and components.
Position is remote within the US.
Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.
Job-Specific Essential Duties and Responsibilities:
- Developer will work on the SAP ECC to S/4 Hana migration project, including code remediation and S4 Fiori development with subject matter expertise of latest SAP technologies.
- Program concepts in SAP modules such as FI/CO/MM/AM/PPS procurement.
- Work collaboratively with other developers and business analysts to ensure success of the S/4 migration project.
- Deliver high-quality solutions that meet business requirements.
Developer will provide daily support in the SAP environment, including resolving help desk tickets on security assignments and issues and uploads.
- Lead high priority SAP ABAP development projects
Job-Specific Minimum Requirements:
- Bachelor's Degree from an accredited college or university or 5 additional years of experience required.
- At least 10 years of relevant experience required
- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years, and Federal Tax compliant
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Preferred Skills and Qualifications:
- Knowledge and experience with Federal government implementations of SAP HANA
- Experience with Application Interface Framework (AIF) configuration and tools: EDOC Cockpit, Monitoring and Error Handling, and Interface Test Tool
- Expert knowledge of tools and techniques including ABAP Test Cockpit, Business Object Processing Framework (BOPF), advanced debugging skills, ABAP/SQL Trace, and refactoring.
- Experience with SAP Supplier Relationship Management (SRM) application components and standard business processes.
- Experience with SAP Business Workflow
- Hands-on experience in implementing SAP ABAP modules/concepts
- Experience with ECC to S4 migration and code remediation desired
- SAP S/4 HANA Technical Concept and Architecture knowledge desired
- Experience with SAP S/4 HANA Code Remediation and Code Compliance techniques.
- Experience ...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:18
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Harris Healthcare, solutions santé est à la recherche de personnes brillantes, motivées et créatives pour faire la différence dans le domaine des logiciels de prestation de soins.
Nous recherchons des personnes qui non seulement connaissent bien les systèmes cliniques et flux de travail, mais aussi sont prêtes à les réimaginer.
Cette opportunité intéressera les concepteurs UX qui comprennent les lacunes des solutions informatiques actuelles et qui souhaitent avoir la chance de participer à la création d'expériences utilisateur de nouvelle génération de logiciels de santé.
Si vous êtes satisfait par l’état actuel des solutions logicielles dans le domaine de la santé, ce poste n’est pas pour vous.
Le concepteur UI travaillera avec une équipe d'autres concepteurs UI, de responsables de produits, de clients et d'autres parties prenantes pour concevoir, prototyper et évaluer des expériences utilisateur innovantes.
Ce rôle est axé sur l'interaction avec le client et le travail tout au long du cycle de vie de l'idéation.
Les sessions de travail virtuelles iront du brainstorming initial aux tests d'utilisabilité qualitatifs et quantitatifs.
Il s'agit de développer un système complexe à partir de la base et non d'un poste de conception web.
Harris Healthcare is seeking brilliant, motivated and creative people to make a difference in Healthcare systems.
We are looking for people who are both knowledgeable about clinical systems and workflows but also open to re-imagining them.
If you are content with the current state of Health IT, then this isn’t the job for you.
The UI Designer will work with a team of other UI designers, product owners, customers and other stakeholders to design, prototype and evaluate innovative user experiences.
This role is focused on interaction with the customer and working through the ideation lifecycle.
Virtual working sessions will range from early brainstorming through to qualitative and quantitative usability testing.
This is definitely NOT a web-design position, this is about building a complex system.
Ce que nous recherchons :
* Une solide expérience en conception UI
* Expérience de l'utilisation des normes et techniques de conception UI telles que ISO 9241-11 ou User Experience Honeycomb
* Expérience en animation d'ateliers UI avec les utilisateurs finaux et les parties prenantes, ainsi que des méthodologies de test d'utilisabilité telles que le protocole think aloud
* Expérience et passion pour la création d'interfaces à partir de zéro
* Connaissance approfondie des paradigmes actuels et émergents en matière d'UI, avec la capacité de penser de manière créative afin d'adopter de nouvelles approches
* Connaissance des outils permettant de répondre à l'ensemble des besoins, commençant par des outils de prototypage, jusqu’à la mesure de l'efficacité de l'UI
* Capacité d’extrapoler à partir d'ateliers approfondis sur des suj...
....Read more...
Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: 90000
Posted: 2025-07-23 08:42:17
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Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:16
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Description & Requirements
We are seeking an SAP ABAP (Advanced Business Application Programming) Architect to join our team supporting our Internal Revenue Service (IRS) client.
The selected candidate will play an integral role in providing expert-level technical direction in support of the client's SAP S/4 HANA platform development along with associated environments and components.
Position is remote within the US.
Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.
Job-Specific Essential Duties and Responsibilities:
- Developer will work on the SAP ECC to S/4 Hana migration project, including code remediation and S4 Fiori development with subject matter expertise of latest SAP technologies.
- Program concepts in SAP modules such as FI/CO/MM/AM/PPS procurement.
- Work collaboratively with other developers and business analysts to ensure success of the S/4 migration project.
- Deliver high-quality solutions that meet business requirements.
Developer will provide daily support in the SAP environment, including resolving help desk tickets on security assignments and issues and uploads.
- Lead high priority SAP ABAP development projects
Job-Specific Minimum Requirements:
- Bachelor's Degree from an accredited college or university or 5 additional years of experience required.
- At least 10 years of relevant experience required
- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years, and Federal Tax compliant
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Preferred Skills and Qualifications:
- Knowledge and experience with Federal government implementations of SAP HANA
- Experience with Application Interface Framework (AIF) configuration and tools: EDOC Cockpit, Monitoring and Error Handling, and Interface Test Tool
- Expert knowledge of tools and techniques including ABAP Test Cockpit, Business Object Processing Framework (BOPF), advanced debugging skills, ABAP/SQL Trace, and refactoring.
- Experience with SAP Supplier Relationship Management (SRM) application components and standard business processes.
- Experience with SAP Business Workflow
- Hands-on experience in implementing SAP ABAP modules/concepts
- Experience with ECC to S4 migration and code remediation desired
- SAP S/4 HANA Technical Concept and Architecture knowledge desired
- Experience with SAP S/4 HANA Code Remediation and Code Compliance techniques.
- Experience ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:16
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Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:15
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Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:14
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Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:14
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:13
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Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:12
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:11
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:11
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:10
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:09
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:08
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:08
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:07
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:06
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:06
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:05
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:04
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:04
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:03
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:02
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:01
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position.
This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadli...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2025-07-23 08:42:00
