-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-09-12 09:34:04
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-09-12 09:34:03
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-09-12 09:34:03
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-09-12 09:34:02
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-09-12 09:34:01
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-09-12 09:34:01
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-12 09:34:00
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-12 09:33:59
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-12 09:33:59
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-12 09:33:58
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-09-12 09:33:57
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-12 09:33:57
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-12 09:33:56
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-12 09:33:56
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-09-12 09:33:55
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-12 09:33:51
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-12 09:33:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS199, T1, Band 4
CAL Test Engineer supports testing operations by executing integration and system testing for network, server, and hardware changes within the Client Access Lab (CAL).
The role supports physical and virtual test environments, coordinates onsite lab activities, documents test results and defects, and works closely with QA/Risk and operations teams to ensure changes are validated and ready for deployment.
Job-Specific Essential Duties and Responsibilities:
-Perform functional, regression, compatibility, and performance testing of enterprise IT/OT infrastructure components, including physical servers, network devices (routers, switches, firewalls), operating system images, and security devices.
- Conduct integration testing across infrastructure layers (network segments, security platforms, and server/storage environments) to validate interoperability and configuration compliance against change requests and requirements.
- Provide day-to-day operational support for the Client Access Lab (CAL), including coordination of physical and virtual test environments (DTE, SysTest, ITE) used for development, integration, and validation activities.
- Develop and maintain test plans, test cases, and test reports; document test results with clear traceability to requirements and change requests; track defects and coordinate retesting and resolution with engineering and operations teams.
- Support break-fix and restoration of service activities; conduct performance and functional testing post-restoration to validate system integrity before returning to operation.
- Ensure test activities comply with risk management, change control, and release management processes and agency security and configuration policies.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field OR equivalent relevant experience.
- 1+ years of hands-on IT infrastructure testing or systems support experience in an enterprise environment.
- Demonstrated experience testing infrastructure components such as servers (physical/virtual), network devices, OS images, storage systems, or security devices.
- Familiarity with performance and monitoring concepts for network and server infrastructure (e.g., bandwidth, latency, throughput, capacity utilization).
- Experience with enterprise change management processes (e.g., ServiceNow or equivalent ITSM) and how testing integrates with change requests and production deployments.
- Ability to work on-site in Tyson's Corner, Virginia as required.
- Capability to support onsite lab coordination, including physical hardware, cabling, and test environment configuration - Ability to obtain and maintain a Public Trust is requi...
....Read more...
Type: Permanent Location: Mclean, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-12 09:33:49
-
Accountabilities
1.
Translate Business Needs into BI Solutions
Turn stakeholder questions and requirements into clear, actionable data products (dashboards, models, metrics) that support decision making and improve service experience and contractual performance with guidance from Lead BI engineers or BI managers.
2.
Design and Build High Quality BI Products
Develop analytical products aligned to established standards such as dashboards and reports to enable stakeholders to make informed decisions easily at pace and with confidence.
3.
Model Data Correctly and Consistently
Create and maintain scalable data models that reflect business processes, enable correct analysis, and support reuse.
4.
Communicate Insight Clearly
Present data through effective visualisation and storytelling so insights are easy to understand, clear and appropriate for the audience.
5.
Ensure Data Quality and Trust
Validate logic, test outputs, and challenge anomalies to ensure BI products are accurate, consistent, and dependable.
6.
Deliver Work Predictably
Own backlog items through the delivery lifecycle, manage time and dependencies, and meet agreed commitments within delivery frameworks.
7.
Continuously Improve BI Products
Participates in workshops with stakeholders, monitors usage, and seeks feedback to contribute to iterative improvements of BI products
Key Internal Stakeholders & Relationships
* Operational Stakeholders
* Performance teams
* Business Intelligence & Insight team
* Business Finance teams
* Business Planning (WFM) teams
* Technology Data & Analytics team
* Technology Platform teams
* Operational Leaders
Key External Stakeholders & Relationships
* Operational system providers and Platform partners
* External consultants (where applicable)
Essential
• A degree level qualification (or equivalent practical experience) in Data Analytics, Statistics, Computer Science, or a related discipline.
• Experience working in data or analytics within a complex organisation providing data solutions for multiple business units and workstreams.
• Proven experience delivering business intelligence solutions, ideally using Power BI.
• Strong analytical capability with experience in data visualisation and storytelling.
• Experience producing senior stakeholder insight and narrative reporting.
• Intermediate proficiency in analytics and visualisation tools (e.g.
Power BI, Tableau, advanced Excel).
• Practical experience designing dimensional data models and applying Kimball principles.
• SQL experience for data extraction, validation, and analysis.
• Experience validating and assuring the quality and accuracy of BI outputs.
• Ability to work with stakeholders to translate business needs into repeatable BI solutions.
• Ability to manage workload and deliver within an Agile oriented way of working.
Desirable
• Experience with Power BI Service administration and governance ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-12 09:32:25
-
Accountabilities
1.
Translate Business Needs into BI Solutions
Turn stakeholder questions and requirements into clear, actionable data products (dashboards, models, metrics) that support decision making and improve service experience and contractual performance with guidance from Lead BI engineers or BI managers.
2.
Design and Build High Quality BI Products
Develop analytical products aligned to established standards such as dashboards and reports to enable stakeholders to make informed decisions easily at pace and with confidence.
3.
Model Data Correctly and Consistently
Create and maintain scalable data models that reflect business processes, enable correct analysis, and support reuse.
4.
Communicate Insight Clearly
Present data through effective visualisation and storytelling so insights are easy to understand, clear and appropriate for the audience.
5.
Ensure Data Quality and Trust
Validate logic, test outputs, and challenge anomalies to ensure BI products are accurate, consistent, and dependable.
6.
Deliver Work Predictably
Own backlog items through the delivery lifecycle, manage time and dependencies, and meet agreed commitments within delivery frameworks.
7.
Continuously Improve BI Products
Participates in workshops with stakeholders, monitors usage, and seeks feedback to contribute to iterative improvements of BI products
Key Internal Stakeholders & Relationships
* Operational Stakeholders
* Performance teams
* Business Intelligence & Insight team
* Business Finance teams
* Business Planning (WFM) teams
* Technology Data & Analytics team
* Technology Platform teams
* Operational Leaders
Key External Stakeholders & Relationships
* Operational system providers and Platform partners
* External consultants (where applicable)
Essential
• A degree level qualification (or equivalent practical experience) in Data Analytics, Statistics, Computer Science, or a related discipline.
• Experience working in data or analytics within a complex organisation providing data solutions for multiple business units and workstreams.
• Proven experience delivering business intelligence solutions, ideally using Power BI.
• Strong analytical capability with experience in data visualisation and storytelling.
• Experience producing senior stakeholder insight and narrative reporting.
• Intermediate proficiency in analytics and visualisation tools (e.g.
Power BI, Tableau, advanced Excel).
• Practical experience designing dimensional data models and applying Kimball principles.
• SQL experience for data extraction, validation, and analysis.
• Experience validating and assuring the quality and accuracy of BI outputs.
• Ability to work with stakeholders to translate business needs into repeatable BI solutions.
• Ability to manage workload and deliver within an Agile oriented way of working.
Desirable
• Experience with Power BI Service administration and governance ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-12 09:32:25
-
Accountabilities
1.
Translate Business Needs into BI Solutions
Turn stakeholder questions and requirements into clear, actionable data products (dashboards, models, metrics) that support decision making and improve service experience and contractual performance with guidance from Lead BI engineers or BI managers.
2.
Design and Build High Quality BI Products
Develop analytical products aligned to established standards such as dashboards and reports to enable stakeholders to make informed decisions easily at pace and with confidence.
3.
Model Data Correctly and Consistently
Create and maintain scalable data models that reflect business processes, enable correct analysis, and support reuse.
4.
Communicate Insight Clearly
Present data through effective visualisation and storytelling so insights are easy to understand, clear and appropriate for the audience.
5.
Ensure Data Quality and Trust
Validate logic, test outputs, and challenge anomalies to ensure BI products are accurate, consistent, and dependable.
6.
Deliver Work Predictably
Own backlog items through the delivery lifecycle, manage time and dependencies, and meet agreed commitments within delivery frameworks.
7.
Continuously Improve BI Products
Participates in workshops with stakeholders, monitors usage, and seeks feedback to contribute to iterative improvements of BI products
Key Internal Stakeholders & Relationships
* Operational Stakeholders
* Performance teams
* Business Intelligence & Insight team
* Business Finance teams
* Business Planning (WFM) teams
* Technology Data & Analytics team
* Technology Platform teams
* Operational Leaders
Key External Stakeholders & Relationships
* Operational system providers and Platform partners
* External consultants (where applicable)
Essential
• A degree level qualification (or equivalent practical experience) in Data Analytics, Statistics, Computer Science, or a related discipline.
• Experience working in data or analytics within a complex organisation providing data solutions for multiple business units and workstreams.
• Proven experience delivering business intelligence solutions, ideally using Power BI.
• Strong analytical capability with experience in data visualisation and storytelling.
• Experience producing senior stakeholder insight and narrative reporting.
• Intermediate proficiency in analytics and visualisation tools (e.g.
Power BI, Tableau, advanced Excel).
• Practical experience designing dimensional data models and applying Kimball principles.
• SQL experience for data extraction, validation, and analysis.
• Experience validating and assuring the quality and accuracy of BI outputs.
• Ability to work with stakeholders to translate business needs into repeatable BI solutions.
• Ability to manage workload and deliver within an Agile oriented way of working.
Desirable
• Experience with Power BI Service administration and governance ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-12 09:32:24
-
Accountabilities
1.
Translate Business Needs into BI Solutions
Turn stakeholder questions and requirements into clear, actionable data products (dashboards, models, metrics) that support decision making and improve service experience and contractual performance with guidance from Lead BI engineers or BI managers.
2.
Design and Build High Quality BI Products
Develop analytical products aligned to established standards such as dashboards and reports to enable stakeholders to make informed decisions easily at pace and with confidence.
3.
Model Data Correctly and Consistently
Create and maintain scalable data models that reflect business processes, enable correct analysis, and support reuse.
4.
Communicate Insight Clearly
Present data through effective visualisation and storytelling so insights are easy to understand, clear and appropriate for the audience.
5.
Ensure Data Quality and Trust
Validate logic, test outputs, and challenge anomalies to ensure BI products are accurate, consistent, and dependable.
6.
Deliver Work Predictably
Own backlog items through the delivery lifecycle, manage time and dependencies, and meet agreed commitments within delivery frameworks.
7.
Continuously Improve BI Products
Participates in workshops with stakeholders, monitors usage, and seeks feedback to contribute to iterative improvements of BI products
Key Internal Stakeholders & Relationships
* Operational Stakeholders
* Performance teams
* Business Intelligence & Insight team
* Business Finance teams
* Business Planning (WFM) teams
* Technology Data & Analytics team
* Technology Platform teams
* Operational Leaders
Key External Stakeholders & Relationships
* Operational system providers and Platform partners
* External consultants (where applicable)
Essential
• A degree level qualification (or equivalent practical experience) in Data Analytics, Statistics, Computer Science, or a related discipline.
• Experience working in data or analytics within a complex organisation providing data solutions for multiple business units and workstreams.
• Proven experience delivering business intelligence solutions, ideally using Power BI.
• Strong analytical capability with experience in data visualisation and storytelling.
• Experience producing senior stakeholder insight and narrative reporting.
• Intermediate proficiency in analytics and visualisation tools (e.g.
Power BI, Tableau, advanced Excel).
• Practical experience designing dimensional data models and applying Kimball principles.
• SQL experience for data extraction, validation, and analysis.
• Experience validating and assuring the quality and accuracy of BI outputs.
• Ability to work with stakeholders to translate business needs into repeatable BI solutions.
• Ability to manage workload and deliver within an Agile oriented way of working.
Desirable
• Experience with Power BI Service administration and governance ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-12 09:32:24
-
Accountabilities
1.
Translate Business Needs into BI Solutions
Turn stakeholder questions and requirements into clear, actionable data products (dashboards, models, metrics) that support decision making and improve service experience and contractual performance with guidance from Lead BI engineers or BI managers.
2.
Design and Build High Quality BI Products
Develop analytical products aligned to established standards such as dashboards and reports to enable stakeholders to make informed decisions easily at pace and with confidence.
3.
Model Data Correctly and Consistently
Create and maintain scalable data models that reflect business processes, enable correct analysis, and support reuse.
4.
Communicate Insight Clearly
Present data through effective visualisation and storytelling so insights are easy to understand, clear and appropriate for the audience.
5.
Ensure Data Quality and Trust
Validate logic, test outputs, and challenge anomalies to ensure BI products are accurate, consistent, and dependable.
6.
Deliver Work Predictably
Own backlog items through the delivery lifecycle, manage time and dependencies, and meet agreed commitments within delivery frameworks.
7.
Continuously Improve BI Products
Participates in workshops with stakeholders, monitors usage, and seeks feedback to contribute to iterative improvements of BI products
Key Internal Stakeholders & Relationships
* Operational Stakeholders
* Performance teams
* Business Intelligence & Insight team
* Business Finance teams
* Business Planning (WFM) teams
* Technology Data & Analytics team
* Technology Platform teams
* Operational Leaders
Key External Stakeholders & Relationships
* Operational system providers and Platform partners
* External consultants (where applicable)
Essential
• A degree level qualification (or equivalent practical experience) in Data Analytics, Statistics, Computer Science, or a related discipline.
• Experience working in data or analytics within a complex organisation providing data solutions for multiple business units and workstreams.
• Proven experience delivering business intelligence solutions, ideally using Power BI.
• Strong analytical capability with experience in data visualisation and storytelling.
• Experience producing senior stakeholder insight and narrative reporting.
• Intermediate proficiency in analytics and visualisation tools (e.g.
Power BI, Tableau, advanced Excel).
• Practical experience designing dimensional data models and applying Kimball principles.
• SQL experience for data extraction, validation, and analysis.
• Experience validating and assuring the quality and accuracy of BI outputs.
• Ability to work with stakeholders to translate business needs into repeatable BI solutions.
• Ability to manage workload and deliver within an Agile oriented way of working.
Desirable
• Experience with Power BI Service administration and governance ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-12 09:32:23
-
Accountabilities
1.
Translate Business Needs into BI Solutions
Turn stakeholder questions and requirements into clear, actionable data products (dashboards, models, metrics) that support decision making and improve service experience and contractual performance with guidance from Lead BI engineers or BI managers.
2.
Design and Build High Quality BI Products
Develop analytical products aligned to established standards such as dashboards and reports to enable stakeholders to make informed decisions easily at pace and with confidence.
3.
Model Data Correctly and Consistently
Create and maintain scalable data models that reflect business processes, enable correct analysis, and support reuse.
4.
Communicate Insight Clearly
Present data through effective visualisation and storytelling so insights are easy to understand, clear and appropriate for the audience.
5.
Ensure Data Quality and Trust
Validate logic, test outputs, and challenge anomalies to ensure BI products are accurate, consistent, and dependable.
6.
Deliver Work Predictably
Own backlog items through the delivery lifecycle, manage time and dependencies, and meet agreed commitments within delivery frameworks.
7.
Continuously Improve BI Products
Participates in workshops with stakeholders, monitors usage, and seeks feedback to contribute to iterative improvements of BI products
Key Internal Stakeholders & Relationships
* Operational Stakeholders
* Performance teams
* Business Intelligence & Insight team
* Business Finance teams
* Business Planning (WFM) teams
* Technology Data & Analytics team
* Technology Platform teams
* Operational Leaders
Key External Stakeholders & Relationships
* Operational system providers and Platform partners
* External consultants (where applicable)
Essential
• A degree level qualification (or equivalent practical experience) in Data Analytics, Statistics, Computer Science, or a related discipline.
• Experience working in data or analytics within a complex organisation providing data solutions for multiple business units and workstreams.
• Proven experience delivering business intelligence solutions, ideally using Power BI.
• Strong analytical capability with experience in data visualisation and storytelling.
• Experience producing senior stakeholder insight and narrative reporting.
• Intermediate proficiency in analytics and visualisation tools (e.g.
Power BI, Tableau, advanced Excel).
• Practical experience designing dimensional data models and applying Kimball principles.
• SQL experience for data extraction, validation, and analysis.
• Experience validating and assuring the quality and accuracy of BI outputs.
• Ability to work with stakeholders to translate business needs into repeatable BI solutions.
• Ability to manage workload and deliver within an Agile oriented way of working.
Desirable
• Experience with Power BI Service administration and governance ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-12 09:32:22
-
Accountabilities
1.
Translate Business Needs into BI Solutions
Turn stakeholder questions and requirements into clear, actionable data products (dashboards, models, metrics) that support decision making and improve service experience and contractual performance with guidance from Lead BI engineers or BI managers.
2.
Design and Build High Quality BI Products
Develop analytical products aligned to established standards such as dashboards and reports to enable stakeholders to make informed decisions easily at pace and with confidence.
3.
Model Data Correctly and Consistently
Create and maintain scalable data models that reflect business processes, enable correct analysis, and support reuse.
4.
Communicate Insight Clearly
Present data through effective visualisation and storytelling so insights are easy to understand, clear and appropriate for the audience.
5.
Ensure Data Quality and Trust
Validate logic, test outputs, and challenge anomalies to ensure BI products are accurate, consistent, and dependable.
6.
Deliver Work Predictably
Own backlog items through the delivery lifecycle, manage time and dependencies, and meet agreed commitments within delivery frameworks.
7.
Continuously Improve BI Products
Participates in workshops with stakeholders, monitors usage, and seeks feedback to contribute to iterative improvements of BI products
Key Internal Stakeholders & Relationships
* Operational Stakeholders
* Performance teams
* Business Intelligence & Insight team
* Business Finance teams
* Business Planning (WFM) teams
* Technology Data & Analytics team
* Technology Platform teams
* Operational Leaders
Key External Stakeholders & Relationships
* Operational system providers and Platform partners
* External consultants (where applicable)
Essential
• A degree level qualification (or equivalent practical experience) in Data Analytics, Statistics, Computer Science, or a related discipline.
• Experience working in data or analytics within a complex organisation providing data solutions for multiple business units and workstreams.
• Proven experience delivering business intelligence solutions, ideally using Power BI.
• Strong analytical capability with experience in data visualisation and storytelling.
• Experience producing senior stakeholder insight and narrative reporting.
• Intermediate proficiency in analytics and visualisation tools (e.g.
Power BI, Tableau, advanced Excel).
• Practical experience designing dimensional data models and applying Kimball principles.
• SQL experience for data extraction, validation, and analysis.
• Experience validating and assuring the quality and accuracy of BI outputs.
• Ability to work with stakeholders to translate business needs into repeatable BI solutions.
• Ability to manage workload and deliver within an Agile oriented way of working.
Desirable
• Experience with Power BI Service administration and governance ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-12 09:32:22
