-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:15
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Implement all company and division policies to achieve maximum sales and profits in the Floral department.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ralphs family!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Willing to work weekends and holidays.
* Effective written and verbal communication skills.
* Ability to make intelligent decisions quickly.
* Strong Florist Transworld Delivery computer and o...
....Read more...
Type: Permanent Location: Aliso Viejo, US-CA
Salary / Rate: 18.735
Posted: 2025-09-05 08:46:14
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Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:14
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:13
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Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:12
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Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:12
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:11
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:10
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:10
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:09
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:08
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:07
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:07
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:06
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:05
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:05
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:04
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:03
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:03
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:02
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:01
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:01
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2025-09-05 08:46:00
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:59
-
Description & Requirements
Transform Lives, One Call at a Time.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities.
Join our team as a Migrant Help Customer Service Advisor and experience the joy of making a real difference in people's lives!
If you are passionate about providing help to those who need it the most while enjoying a fulfilling and varied work environment, we want to hear from you.
You'll be part of a customer focussed and passionate team, that thrives on positivity and collaboration, and your role will be vital in delivering exceptional service to our valued service users.
As an Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, and will enable service users to explore their options, access the appropriate resources, and make a significant difference in their lives..
While the nature of some calls may be sensitive and challenging, we do give breaks following difficult calls, and you do have access to additional resources to prioritise your wellbeing.
In this role, you will also collaborate with an Interpreter service to ensure that every service user receives the comprehensive assistance they need.
Your contributions will make a meaningful difference in the lives of those navigating complex challenges.
This role requires flexibility, as you will work 5 shifts per week, each lasting 7.5 hours per day, scheduled between 7:00 AM and 8:00 PM, Monday to Sunday on a rotational basis.
Shifts are split across the day, typically structured as:
* Morning segment: 3.5 hours
* Afternoon/evening segment: 4 hours
Example shift patterns include:
* 7:00 AM - 10:30 AM and 2:00 PM - 6:00 PM
* 8:00 AM - 11:30 AM and 3:00 PM - 7:00 PM
* 9:00 AM - 12:30 PM and 4:00 PM - 8:00 PM
* 10:00 AM - 13:30 PM and 5:00 PM - 9:00 PM
* 11:00 AM - 14:30 PM and 6:00 PM - 10:00 PM
As this role involves home working, candidates are required to have a suitable workspace at home.
Your workspace should be a space that is suitable for dealing with calls and is comfortable to work from.
If you require additional equipment such as an ergonomic chair or screen reader, we can support you with this.
As an Advisor you will be required to:
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary
• Identify and address safeguarding concerns promptly and effectively
• Meet customer service standards and performance goals
• Respond to difficult and sensitive cases with empathy, patience, and resilience
• Deliver information services across multiple channels (telephone, online, email, and live chat)
• Resolve service user issues proactively, calmly,...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-09-05 08:45:59
