-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:21
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Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:20
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Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:19
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Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:19
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:18
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Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:17
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Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:16
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:16
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:15
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:14
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:14
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:13
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:12
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Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:11
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Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:11
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:10
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:09
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:08
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:08
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:07
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Description & Requirements
Maximus is currently seeking a Vice President, Senior Client Account and Engagement Manager (Air Force & Space Force) to support the Defense and National Security market.
As a member of the Maximus Federal Sales team, this position will be responsible for identifying, qualifying, capturing, proposing and closing new business opportunities for the company.
This individual will initiate new business ideas and concepts to meet their targeted customers' business needs.
Upon successful sales, this individual may shift to managing the team through implementation.
It is paramount that this individual has a deep understanding of Air Force and Space Force Technology (IT) programs, market trends, acquisition strategies, and issues.
Essential Duties and Responsibilities:
- Build and maintain an active pipeline of business opportunities across the market by leveraging their existing relationships, developing new relationships, attending government/industry events, working with business partners, and providing solution presentations
- Work as part of an integrated team with sales, operations, and solution teams to drive the development of detailed and updated capture strategies for each opportunity to ensure Maximus' solution is differentiated and competitive
- Aggressively add to the pipeline to consistently meet or exceed quarterly and annual signings targets
- Develop winning sales strategies and work in a team-oriented selling environment to include members of the team from our delivery organization, our solution organization, our contracts organization, hired business consultants, industry partners, and subject matter experts
- Design and drive customer call plans that engage clients up, down and around an opportunity's sphere of influence to ensure a full, well-rounded understanding of the Agency' objectives are being met with Maximus' proposed solution
- Design and drive the preparation for all customer meetings on opportunities.
Ensure successful client meetings on opportunities by pre-determining the objective of the meeting and determine the criteria to use to determine success
- Develop and contribute to Maximus Account Plans for targeted Agencies that demonstrate a roadmap to winning new business year-over-year and an understanding of both the client and industry ecosystems
- Contribute to the development of proposals, oral presentations, demonstrations, or other key selling tools
- Establish and maintain long-term relationships with customers in your targeted Agencies at the working level and up to "C" level government executives
- Effectively present to Maximus executives on your opportunities to ensure there is corporate understanding of what is needed to win, what resources must be allocated and what technical or other gaps must be closed in order to ensure a win/award to Maximus
- Actively participate in industry organizations where targeted agencies participate.
Represent Maximus' capabilities to go...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:06
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:05
-
Description & Requirements
The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs.
CSRs will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction.
During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system.
Additionally, CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.
The Customer Service Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.
Position Details & Benefits Package:
• Class Start Date: October 23, 2025
• Location: Onsite - South Bend, IN
• Work Hours: 8:00 AM - 4:30 PM, Mon-Fri
• Base rate $18.00/hr.
• Quarterly Bonus opportunity
• 401K with company match
• Paid time off and paid holidays
• Medical, Dental and Vision benefits
• Employee Assistance Program (EAP)
• Employee Wellness and Discount Programs
• Career development and promotional opportunities
Essential Duties and Responsibilities:
- Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
- Validate and calculate income, assess eligibility, and manage case referrals.
- Engage regularly with program participants on a daily basis.
- Potentially educate clients on fundamental program services and eligibility prerequisites.
- Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
- Fulfill additional responsibilities as delegated by Management.
- Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programs.
- Apply State and/or federal eligibility rules for applicant/recipient information assessment.
- Verifies applicant/recipient data through system interfaces.
- Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
- Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.
- Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.
- Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.
- Verifies and enters applicant/recipient data into the ...
....Read more...
Type: Permanent Location: South Bend, US-IN
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:05
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:04
-
Description & Requirements
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This is a Limited Service position.
This position is temporary with an expected date of 12/31/2025.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- College courses or degree from an accredited college or university preferred
- Minimum 3 years of related experience required
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- A...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-09-04 08:59:03
