-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
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Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:33
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Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
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Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:33
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Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
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Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:32
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Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:31
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Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:30
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Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:30
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Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:29
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Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:28
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Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:27
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Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:26
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:25
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
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Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:24
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
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Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:23
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Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
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Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:22
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Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
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Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:22
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
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Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:21
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
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Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:20
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:19
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:18
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:17
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:17
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:16
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:15
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
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Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:14
-
Description & Requirements
Maximus is looking to hire an Operations Manager/Deputy PM.
This position is remote and requires an active Public Trust security clearance.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Job-Specific Essential Duties and Responsibilities:
- Oversee the daily operations of the TAC to ensure performance metrics are met
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be US citizens.
Green...
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Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2025-11-01 08:13:13
