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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role:
As an Order to Cash Specialist, you will be part of the O2C Customer Service team to deliver exceptional service and financial processing.
In this role, you’ll be responsible for working directly with customers to manage the full order cycle, from order entry and billing to collections and dispute resolution, ensuring a seamless experience.
Your Responsibilities:
* Order Management & Processing: Effectively process manual orders via phone, fax, and email, prioritizing urgent requests to meet KPIs; monitor and resolve sales orders and interface issues (Idocs) to ensure a positive customer experience.
* Billing & Collections: Manage the billing process, analyze account discrepancies, and track outstanding aging to identify collection priorities; engage with customers to prompt collections and resolve disputes regarding billings, credits, or payments.
* Customer Service & Partnership: Serve as a "go-to" resource for O2C queries, handling customer complaints and collaborating with internal and external partners; demonstrate flexibility in providing team cover and training new members.
* Compliance & Control: Maintain operational awareness of SOX and operational controls, ensuring full compliance with process documentation; review key metrics to ensure KPIs are met.
* Continuous Improvement: Support global/regional O2C projects and drive process improvements; focus on measuring and enhancing the customer experience with the ESC.
What You Need to Succeed (minimum qualifications):
* University degree (or equivalent work experience)
* A minimum of 3 years of experience in O2C or Finance function with knowledge of customer service and experience in identifying and delivering process change
* Proficiency in English and at least one additional language (Italian, French, Spanish, or Portuguese) combined with experience in SAP O2C Module and MS Office (Excel, Word, Outlook, PowerPoint)
What will give you a competitive edge (preferred qualifications):
* Ability to handle complexity, utilize analytical skills, and proactively resolve problems with attention...
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Type: Permanent Location: Warszawa, PL-MZ
Salary / Rate: 121000
Posted: 2026-04-10 08:10:34
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Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources.
Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999.
Today, we're proudly serving Ruler customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky and Ohio.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ruler family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* High school diploma/GED
* 1 year of experience as department manager, service manager, or equivalent experience
* Store manager/district manager or direct manager approval
Desired
* Retail management experience & knowledge of all aspects of store operations
* Staff supervisory experience
* Assist store manager & associates in the achievement of a favorable customer shopping experience & develop ass...
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Type: Permanent Location: Milan, US-TN
Salary / Rate: 22.475
Posted: 2026-04-10 08:10:32
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Position Summary:
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ralphs family!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathw...
....Read more...
Type: Permanent Location: Brea, US-CA
Salary / Rate: 19.485
Posted: 2026-04-10 08:10:29
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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Enterprise Data Steward, Customer & International Price Master Data
As an Enterprise Data Steward at Elanco, you will be a vital champion for our most critical data assets, playing a pivotal role in ensuring the quality, integrity, and usability of those assets.
Reporting to the Enterprise Data Office, you will be accountable for Customer and International Price Master data and will be responsible for ensuring its quality, integrity, and business value.
The role will partner closely with business stakeholders and IT, helping to implement and uphold data governance policies and standards.
This role is perfect for a detail-oriented professional with deep business knowledge who can act as the crucial link between business stakeholders and IT to ensure our data is trusted, understood, and used effectively.
Your Responsibilities:
* Own the Customer and Price data domains as the subject matter expert; define and document critical data elements, business rules, and standards in the enterprise data catalog with business and technical partners.
* Ensure data quality end-to-end: set quality rules and metrics, proactively monitor, lead root-cause analysis, and drive timely issue resolution with data producers and consumers.
* Govern access and lifecycle: manage review/approval processes for data access, and oversee creation, usage, archival, and disposal in compliance with retention, regulatory, and security policies.
* Champion data literacy and governance: promote proper data use across the enterprise and represent the domain in the Data Council/Data Governance Committee to align decisions and priorities.
* Advance architecture and measure impact: translate business needs into data models/integrations, identify innovation opportunities, track KPIs with business/IT, and recommend best-practice and emerging tech improvements.
What You Need to Succeed (minimum qualifications):
* Education: Bachelor’s degree in Information Systems, Data, Process, or a related field
* Required Experience: 8+ years foundational knowledge of data governance principles, including data quali...
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: 192500
Posted: 2026-04-10 08:10:27
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Every plate has the potential to create a memory that lasts a lifetime for our guests.
To deliver all this and more, we’re looking for a Sous Chef with a passion for presentation, dedication to flavour and commitment to setting high standards from workspace to table and beyond.
Crowne Plaza Hawkesbury Valley is located just 45 minutes from Sydney, nestled at the foothills of the Blue Mountains and the banks of the historic Hawkesbury River and set amongst 8 hectares of beautifully landscaped gardens.
Comprising over 100 guest rooms and suites, two restaurants, dedicated conference and events spaces and a Day Spa currently undertaking a transformative refurbishment, it is the ideal destination for a group getaway, romantic retreat, wedding or conference.
A little taste of your day-to-day:
Working closely with our Executive Chef and Kitchen team, you will be responsible for assisting in the daily operations of our Food & Beverage Operation including Gazebo Restaurant, Harvest Restaurant, Barracks Bar, In-Room Dining and Conference & Events.
Partnering with the Food & Beverage Team you will help to deliver a unique, on brand and high-quality experience across all outlets and a wide variety of events, conferences and social occasions.
What we need from you:
* Degree or certificate in culinary arts
* A minimum of two year’s experience as a Chef de Partie or Junior Sous Chef in a hotel or restaurant kitchen environment
* A flair for creativity and understanding of Menu creation
* Possess great attention to detail
* Exceptional teamwork and leadership skills
* Time management skills
* Self-starter approach to working
* Superior communication skills
* A working knowledge and understanding of HACCP procedures
* Rostering, ordering & payroll knowledge will be highly regarded
* The flexibility to work various shifts on a rotating roster including evenings, weekends and public holidays
What you can expect from us:
We give our people everything they need to succeed, including a competitive salary and benefits designed to support your best work life:
* Global hotel discounts across IHG Hotels & Resorts
* Career development and industry-leading training opportunities
* Complimentary duty meals and full uniform
* A supportive, inclusive and values-driven culture
At IHG, we live and breathe True Hospitality - being caring, confident, attentive and responsive in everything we do.
We’re committed to creating an environment where everyone feels they belong, can grow, and make a meaningful difference.
Don’t quite meet every requirement but believe you’d be a great fit? We’d still love to hear from you.
Hit Apply and start your journey with us today.
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Type: Permanent Location: Windsor, AU-NSW
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:19
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Accountable for all aspects of pharmacy practice, within the limits of state and federal laws and corporate policies.
Manage and maximize the financial performance of the pharmacy department by monitoring the pharmacy budget, minimizing or altogether avoiding unauthorized overtime, performing necessary pharmacy staff training and development, providing excellence in customer service, managing prescription pricing and generic utilization, controlling pharmacy inventory, and providing/implementing/participating in corporate approved clinical services.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- Bachelor's Degree Pharmacy and/or Doctor of Pharmacy Degree (Pharm.D.) from an accredited U.S.
School of Pharmacy
- 2+ years related retail experience or equivalent combination of educati...
....Read more...
Type: Permanent Location: Clarksville, US-IN
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:17
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS033, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Conduct advanced vulnerability research across software, firmware, and hardware platforms to uncover exploitable conditions.
- Reverse engineer binaries and embedded systems using tools like IDA Pro, Ghidra, and x64dbg to identify zero-day vulnerabilities.
- Develop and test proof-of-concept exploits in controlled environments to validate findings.
- Collaborate with red and blue teams to simulate adversarial tactics and strengthen defensive cyber capabilities.
- Contribute to vulnerability databases and automated detection tools to support enterprise cyber resilience.
- Integrate findings into secure software development lifecycles (SSDLC) and DevSecOps pipelines.
- Present technical research and threat assessments to stakeholders, translating complex findings into actionable recommendations.
Job-Specific Minimum Requirements:
- Bachelor's degree in Computer Science, Cybersecurity, or a related field.
- Minimum 5 years in technology consulting.
- At least 3 years supporting federal government or DoD environments.
- One of Required Certifications:
- Offensive Security Certified Professional (OSCP).
- Offensive Security Certified Expert (OSCE).
- GIAC Reverse Engineering Malware (GREM).
- GIAC Exploit Researcher and Advanced Penetration Tester (GXPN).
- Proficiency in reverse engineering and exploit development.
- Experience with debuggers/disassemblers (e.g., IDA Pro, Ghidra, x64dbg).
- Strong understanding of software/hardware vulnerabilities (e.g., buffer overflows, logic flaws).
- Proficiency in assembly, C/C++, and scripting languages (Python, Bash, PowerShell).
- Familiarity with vulnerability research frameworks and bug-hunting methodologies.
- Experience with containerized environments (Docker, Kubernetes) and cloud platforms (AWS, Azure, GCP).
- Ability to integrate findings into SSDLC and DevSecOps pipelines.
Preferred Skills and Qualifications:
- Experience participating in bug bounty programs or coordinated vulnerability disclosure efforts.
- Familiarity with exploit mitigations and bypass techniques (e.g., ASLR, DEP, CFG).
- Knowledge of malware analysis, threat emulation, and post-exploitation tactics.
- Hands-on experience with red teaming or digital forensics in DoD or federal environments.
- Understanding of threat modeling frameworks (e.g., MITRE ATT&CK, Cyber Kill Chain).
- Experience with cloud-native security tools and container orchestration platforms.
- Ability to work in agile R&D environments, contributing to both offensive and defensive cyber innovation.
- Strong presentation skills for briefing technical findings to leadership and mission stakeholders.
#techjobs #clearance #veteransPage
Minimum Requirements
TCS033, T3, Band 6
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to rac...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:11
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS053, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Conduct original research into emerging cyber threats, vulnerabilities, and mitigation strategies.
- Reverse engineer malware and analyze vulnerabilities to uncover new attack surfaces.
- Develop and test prototype tools for intrusion detection, threat hunting, and exploit prevention.
- Analyze large-scale datasets to identify indicators of compromise and behavioral anomalies.
- Publish technical findings and present research at classified and public conferences.
- Collaborate with DoD and USAF engineering teams to operationalize research into mission systems.
- Support Zero Trust architecture development and defensive cyber operations initiatives.
Job-Specific Minimum Requirements:
- Bachelor's or Master's degree in Computer Science, Cybersecurity, Engineering, or a related field.
- Minimum 10 years in technology consulting.
- At least 5 years supporting federal government programs.
- Proven experience in cybersecurity research, reverse engineering, and vulnerability analysis.
- Expertise in malware analysis, exploit mitigation, and vulnerability research.
- Proficiency in Python, Bash, PowerShell for automation and tool development.
- Familiarity with big data platforms (e.g., Hadoop, Spark, ELK Stack).
- Knowledge of MITRE ATT&CK, Cyber Kill Chain, and Zero Trust frameworks.
- Experience with cloud-native security research (Kubernetes, containers, serverless).
- Ability to translate research into operational tools and mission capabilities.
- Required Certifications (At least 1 required):
- CompTIA Security+
- CISSP, ISSAP, CCSP
- CISM, CISA
- GSLC, GXPN, GDSA
- CEH, CCISO
- GIAC Reverse Engineering Malware (GREM)
- Offensive Security Certified Expert (OSCE)
Preferred Skills and Qualifications:
- Experience with USAF-specific architecture and compliance standards.
- Application of machine learning to cybersecurity datasets for anomaly detection and threat modeling.
- Experience collaborating with red/blue teams and integrating research into DevSecOps pipelines.
- Strong publication record and ability to present findings to technical and executive audiences.
- Demonstrated innovation and continuous improvement in large-scale R&D environments.
#techjobs #clearance #veteransPage
Minimum Requirements
TCS053, T5, Band 8
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit system...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:08
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Champion/support Kroger Health strategies by collaborating with key stakeholders to consistently execute company plans.
Drive plan execution by coaching/mentoring associates to deliver on strategic targets.
Coordinate overall efforts to drive sales and reduce costs (e.g., labor, expense, shrink) for Kroger Health locations.
Collaborate with corporate Kroger Health team on key initiatives and oversee execution of these initiatives.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
- Other Bachelor of Science Degree in Pharmacy and/or Doctor of Pharmacy Degree (Pharm.D.) from an accredited U.S.
School of Pharmacy
- 3+ years of experience as a pharmacy practice coordinator or equivalent experience
- 8+ years of experience as a licensed pharmacist
- Active and in good standing Pharmacist License
- Exceptional leadership skills and ability to motivate, develop and inspire a team while creating a highly empowered organization
- Ability to design, implement and manage programs that are aligned to strategic goals
- Understanding of organizational impacts that result from changes in business processes/technologies
- Demonstrated ability to work collaboratively with stakeholders and peers
- Strong critical thinking skills, attention to detail and ability to draw conclusions
- Ability to identify business problems and develop efficient and effective solutions
Desired
- Any pharmacy and/or coordinator experience in more than one retail district/area, division or company
- Any experience on corporate Kroger Health team
- Any pharmacy practice manager experience
- Any experience with different pharmacy volumes, as well as experience driving clinical execution/results- Execute company plans to realize budgeted sales, gross profit, clinical results and cost savings
- Lead the division Kroger Health team in implementing best practices; measure execution of those standards
- Achieve corporate goals and remove obstacles to deliver successful results
- Collaborate with Freshness & Standards, Human Resources (HR) and Enterprise Labor Management System (ELMS) teams on all labor initiatives to develop/execute cost reduction plans
- Lead pharmacy efforts for achieving ELMS goals and wage budgets
- Identify trends for key performance indicators and implement plans to improve underperforming areas
- Ensure merchandising standards are executed
- Lead all business initiatives, including clinical programs, prescription growth, overall customer satisfaction and other services inclusive of each state's scope of practice
- Develop members of the Kroger Health team to perform at the highest level and to be ready to take on other roles
- Re-enforce company values and the leadership model to create more favorable business results, associate insights and customer experiences
- Evaluate customer experience and business performance of individual pharmacies across the assigned region
- Provide feedback to HR on different ...
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:07
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS207, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provides subject matter proficiency supporting system testing activities
- Applies analytical skills to support process improvement, specialized studies, and requirements definition
- Performs analysis and planning supporting test execution and system validation
- Develop test documentation and procedures supporting verification activities
- Performs manual and automated testing including unit, integration, functional, and end-to-end testing
- Tests web-based applications and RESTful interfaces in cloud-hosted environments
- Performs additional technical and testing duties as required to support mission execution
- Participate in program increment (PI) planning and other program events requiring periodic travel to government or contractor locations
Job-Specific Minimum Requirements:
- Active TS/SCI is required
- Must be able to report on-site in Ft Meade, MD up to five days per week based on customer requirements.
- Bachelor's Degree in an associated field
- 5 years recent and relevant experience in preparing, conducting, and documenting various systems tests and results to verify system operability and compliance with project standards and requirements.
- 3 years of experience with bug tracking software (e.g., Jira).
- 3 years of experience testing web-based applications.
- Practical experience testing and analyzing Restful interfaces and sending/receiving Restful information.
- Practical experience testing in a cloud environment.
Preferred Skills and Qualifications:
- Experience integrating into DoD DevSecOps environments.
- Experience with automated testing methodologies to include:
- UX testing, integration testing, performance testing, targeted smoke test, targeted regression, and build support.
#techjobs #clearance #veteranspage #USCYBERCOM
Minimum Requirements
TCS207, T3, Band 6
#jcc2ste
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based ...
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Type: Permanent Location: Fort Meade, US-MD
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:05
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Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
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Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:03
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Essential Duties and Responsibilities:
- Supervise a team of employees through cultivation of a high performance team
- Ensure adequate staff coverage for assigned program area
- Serve as subject matter expert for identified area of program knowledge
- Ensure assigned team is meeting contract and individual SLA's, and related requirements
- Work with contract management and shared services to identify opportunities for improvement and efficiencies
- May attend client and stakeholder meetings
- Performs other related duties as assigned.
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Excellent knowledge of diverse cultures and issues, with the ability to incorporate special needs into utilization review decisions.
- Working knowledge and understanding of behavioral health diagnoses, psychotropic medications, medical diagnoses, and prescribed medications.
- Excellent ability to multitask while effectively performing job duties, which include prioritizing tasks.
- Ability to work independently, as well as within a team while exhibiting excellent interpersonal skills.
- Excellent written and verbal communication skills
- Ability to interact professionally and collegially with providers (hospital & nursing facility, physicians, community service workers, etc.), state contract officers, and coworkers while seeking or providing information.
- Ability to lead and manage a diverse team of professionals.
- Excellent conflict resolution skills.
- Ability to collect data, define problems, establish facts, and draw valid conclusions for supporting a superior written rationale for review determination.
- Excellent computer skills with experience in word processing, email, and spreadsheets (Microsoft Word, Outlook, and Excel preferred); ability to work securely in remote locations, research information on the internet, utilize company resources/ tools stored on company sites.
Minimum Requirements
- Bachelor's degree or equivalent combination of education, technical training, or relevant experience in lieu of degree
- Minimum of two years of related experience.
- Bachelor's Degree in Health, Social Work or a related field
- Minimum of three (3) years of experience in the human services field
- Strong understanding of behavioral health diagnoses, psychotropic medications, medical diagnoses, and prescribed medications.
- Excellent multitasking and prioritization abilities, ensuring efficient execution of job duties.
- Ability to work independently while exhibiting strong interpersonal and team collaboration skills.
- Proficient in Microsoft Office Suite (Word, Outlook, Excel) and comfortable working with various digital tools.
- Ability to manage communication effectively, ensuring prompt responses to emails and voicemails (within two business hours).
- Strong verbal and written communication skills, with the ability to interact professionally with ...
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Type: Permanent Location: Iowa City, US-IA
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:03
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:02
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:02
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:00
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:58
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:58
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:57
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:56
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:56
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:55
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:54
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:54
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:53
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:53
