-
Job-Specific Essential Duties and Responsibilities:
- Handles inbound and outbound customer contact including but not limited to voice, emails and online chat.
- Listens actively to determine customer needs and answers questions.
- Demonstrates courtesy, patience and professionalism while providing information to customers.
- Research knowledge articles to answer and respond to customer inquiries pertaining to provided products and services.
- Takes immediate action on service requests and provide first contact resolutions that are clear, meets the customer's needs, and confirms the customer's understanding of the solution in accordance with DoD, USAF, and Program standards and guidelines.
- Identifies concerns and routes to the appropriate department to address escalated customer and service issues.
- Determines complexity of inquiry and if it should be escalated and routes inquiry in a timely manner.
- Creates a record of the type of contact in the government hosted ServiceNow ITSM tool for referral and historical purposes.
- Responsible for providing day-to-day technical support to customers for a range of hardware and software related systems.
- Respond to and diagnose problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
- Provide effective and timely resolution of users' problems, queries or complaints.
- Assist in hardware and software evaluation.
- Communicate information that requires some explanation or interpretation.
Work is under moderate supervision.
Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures.
Job-Specific Minimum Requirements:
- Associate degree in relevant technical field or at least two years' experience in a technical help desk position or technical support.
- Experience with software application troubleshooting and tiered escalation processes.
- Experience with Information Technology Service Management Tools (ServiceNow, Jira Service Management, BMC Remedy etc.)
- Familiarity with general networking and software applications.
- IAT level 1 minimum, IAT level 2 preferred.
#techjobs #clearance #veteransPage #DODAIRFORCE-CYBER
Minimum Requirements
TCS257, S2, Band 2
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-te...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:08
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
* Actively enrolled in a US school of pharmacy
* Hold a current state issued Pharmacy Intern license
* Promote trust and respect among associates.
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
* Gain and maintain knowledge of pharmaceutical products and be able to competently discuss these products with customers and prescribers.
* Provide drug counseling to customers.
* Assist with over the counter medications recommendations.
* Accurately input patient and prescription information into the pharmacy computer system.
* Dispense the correct medication.
* Contact prescribers' offices for authorization.
* Bag filled prescriptions and deliver to customer accurately.
* Process third party insurance information for customers.
* Contact insurance companies on the behalf of the customers, if necessary
* Facilitate charge purchases for customers.
* Accept and interpret oral and written prescriptions accurately for fill/refill.
* Clean the department.
* Provide immunizations under the supervision of the pharmacist
* Compare and check incoming orders.
* Stock incoming orders properly.
* Return unused medication stock bottles to stock.
* Notify management of customer or employee accidents.
* Notify pharmacist on duty if they are made aware of a prescription incident.
* Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
* Ability to work cooperatively in high paced and sometimes stressful environment.
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
* Ability to act with honesty and integrity regarding customer and business information.
* Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
* Must be able to perform the essential functions of this position with or without reasonable accommodation
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:08
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:07
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:06
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:06
-
Provide administrative support and problem solving assistance to the Merchandising Execution Manager in managing the merchandising group to achieve department goals and objectives.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- Proficient in Microsoft Office
- Ability to respond to changing business priorities
- Flexibility to handle ever changing scope of assignments and projects
- Strong attention to detail
- Excellent oral/written communication skills
- Ability to collaborate and work cooperatively in a team-based environment
Desired
- Any experience in Merchandising department
- Knowledge of Kroger Category Management systems
- Knowledge of Kroger mainframe applications- Receive/process communications to and from suppliers and divisions associates via phone/email
- Provide ...
....Read more...
Type: Permanent Location: Coppell, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:05
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:05
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:04
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:03
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:03
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:02
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:02
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:01
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:00
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-03 08:15:00
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:59
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:58
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:58
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:57
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:56
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:56
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:55
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:54
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:54
-
Essential Duties and Responsibilities:
- Provide desktop and operational support to assigned site(s) and remote offices.
- Provide accurate and creative solutions to user problems of a moderate and complex nature.
- Provide timely resolution of user and support issues across company sites.
- Contribute to the success of the team by sharing knowledge and experience both verbally as well as through documentation of knowledge to team knowledge base.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Work within the team framework created by management and with team members on assigned projects to accurately document and resolve tickets in a timely manner.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for remote offices or home office users.
- Function as a SME on desktop support process and procedures; make suggestions to improve processes and procedures.
- Provide support to project managers to integrate/transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for workstations.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Identify areas deserving attention in the technical support environment and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Handles customer support requests that cannot be solved by Tier 1.
- Forward support requests not resolved by Tier 2 as required by following established procedures.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- High School diploma or equivalent with 2 - 4 years of experience.
- Must have a minimum of 6 months' of production experience in the CMS BOSC program.
- Must be available ...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-06-03 08:14:53
