-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-10-01 08:50:02
-
Description & Requirements
We have an exciting opportunity to become our Community & Partnership Engagement Executive covering Oxfordshire.
You need to live locally, drive and have your own transport for this role.
The salary is £24,570 - £27,700.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Community & Partnership Executive is responsible for developing and maintaining strong partnerships with local services and stakeholders to increase referrals into our service and support with onward / outward referrals and signposting to other services.
They will contribute towards the achievement of partnership related requirements across the contract with a specific responsibility for place-based and asset-based community and stakeholder engagement to maximise referrals and activation of healthy behaviour change.
1.
Support in the delivery of the Community & Partnerships Engagement Strategy by:
* Driving quality referrals to the service via professional and self-referral channels
* Utilising an Asset Based Community Development approach that leverages and harnesses the richness of skills, experiences, and opportunities from across the areas and within communities.
* Build relationships with key referring pathways to establish innovative engagement techniques to ensure referrals are steady and targeted to key areas and priority groups
* Working with our Marketing and Communications Team to support in our deployment and distribution of collateral / resources.
* Ensure co-production opportunities are maximised across, seeking opportunity to meaningfully engage with priority groups and locations in the development of our service offer.
2.
Support in establishing effective referral pathways into and out of the service.
* Working collaboratively with the Community & Partnership Team in a coordinated way to reach out and maximise referral pathway opportunities
* Proactively support all referral channels to ensure they understand how to refer, eligibility criteria and scope of service
* Support in the development of cross-sector avenues for referral pathways into the service (as required), focusing on priority areas and groups.
* Support in the development of outward referral pathways to ensure safe and effective support to service users/participants when requiring additional services.
* Establish strong and trusting relationships with a portfolio of wider services / organisations, to provide holistic support to individuals, families, and communities, including (but not limited to), employment services, financial support service...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-01 08:50:01
-
Description & Requirements
We have an exciting opportunity to become our Community & Partnership Engagement Executive covering Oxfordshire.
You need to live locally, drive and have your own transport for this role.
The salary is £24,570 - £27,700.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Community & Partnership Executive is responsible for developing and maintaining strong partnerships with local services and stakeholders to increase referrals into our service and support with onward / outward referrals and signposting to other services.
They will contribute towards the achievement of partnership related requirements across the contract with a specific responsibility for place-based and asset-based community and stakeholder engagement to maximise referrals and activation of healthy behaviour change.
1.
Support in the delivery of the Community & Partnerships Engagement Strategy by:
* Driving quality referrals to the service via professional and self-referral channels
* Utilising an Asset Based Community Development approach that leverages and harnesses the richness of skills, experiences, and opportunities from across the areas and within communities.
* Build relationships with key referring pathways to establish innovative engagement techniques to ensure referrals are steady and targeted to key areas and priority groups
* Working with our Marketing and Communications Team to support in our deployment and distribution of collateral / resources.
* Ensure co-production opportunities are maximised across, seeking opportunity to meaningfully engage with priority groups and locations in the development of our service offer.
2.
Support in establishing effective referral pathways into and out of the service.
* Working collaboratively with the Community & Partnership Team in a coordinated way to reach out and maximise referral pathway opportunities
* Proactively support all referral channels to ensure they understand how to refer, eligibility criteria and scope of service
* Support in the development of cross-sector avenues for referral pathways into the service (as required), focusing on priority areas and groups.
* Support in the development of outward referral pathways to ensure safe and effective support to service users/participants when requiring additional services.
* Establish strong and trusting relationships with a portfolio of wider services / organisations, to provide holistic support to individuals, families, and communities, including (but not limited to), employment services, financial support service...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-01 08:50:01
-
Description & Requirements
We have an exciting opportunity to become our Community & Partnership Engagement Executive covering Oxfordshire.
You need to live locally, drive and have your own transport for this role.
The salary is £24,570 - £27,700.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Community & Partnership Executive is responsible for developing and maintaining strong partnerships with local services and stakeholders to increase referrals into our service and support with onward / outward referrals and signposting to other services.
They will contribute towards the achievement of partnership related requirements across the contract with a specific responsibility for place-based and asset-based community and stakeholder engagement to maximise referrals and activation of healthy behaviour change.
1.
Support in the delivery of the Community & Partnerships Engagement Strategy by:
* Driving quality referrals to the service via professional and self-referral channels
* Utilising an Asset Based Community Development approach that leverages and harnesses the richness of skills, experiences, and opportunities from across the areas and within communities.
* Build relationships with key referring pathways to establish innovative engagement techniques to ensure referrals are steady and targeted to key areas and priority groups
* Working with our Marketing and Communications Team to support in our deployment and distribution of collateral / resources.
* Ensure co-production opportunities are maximised across, seeking opportunity to meaningfully engage with priority groups and locations in the development of our service offer.
2.
Support in establishing effective referral pathways into and out of the service.
* Working collaboratively with the Community & Partnership Team in a coordinated way to reach out and maximise referral pathway opportunities
* Proactively support all referral channels to ensure they understand how to refer, eligibility criteria and scope of service
* Support in the development of cross-sector avenues for referral pathways into the service (as required), focusing on priority areas and groups.
* Support in the development of outward referral pathways to ensure safe and effective support to service users/participants when requiring additional services.
* Establish strong and trusting relationships with a portfolio of wider services / organisations, to provide holistic support to individuals, families, and communities, including (but not limited to), employment services, financial support service...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-10-01 08:50:00
-
Description & Requirements
We have an exciting opportunity to become our Community & Partnership Engagement Executive covering Oxfordshire.
You need to live locally, drive and have your own transport for this role.
The salary is £24,570 - £27,700.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Community & Partnership Executive is responsible for developing and maintaining strong partnerships with local services and stakeholders to increase referrals into our service and support with onward / outward referrals and signposting to other services.
They will contribute towards the achievement of partnership related requirements across the contract with a specific responsibility for place-based and asset-based community and stakeholder engagement to maximise referrals and activation of healthy behaviour change.
1.
Support in the delivery of the Community & Partnerships Engagement Strategy by:
* Driving quality referrals to the service via professional and self-referral channels
* Utilising an Asset Based Community Development approach that leverages and harnesses the richness of skills, experiences, and opportunities from across the areas and within communities.
* Build relationships with key referring pathways to establish innovative engagement techniques to ensure referrals are steady and targeted to key areas and priority groups
* Working with our Marketing and Communications Team to support in our deployment and distribution of collateral / resources.
* Ensure co-production opportunities are maximised across, seeking opportunity to meaningfully engage with priority groups and locations in the development of our service offer.
2.
Support in establishing effective referral pathways into and out of the service.
* Working collaboratively with the Community & Partnership Team in a coordinated way to reach out and maximise referral pathway opportunities
* Proactively support all referral channels to ensure they understand how to refer, eligibility criteria and scope of service
* Support in the development of cross-sector avenues for referral pathways into the service (as required), focusing on priority areas and groups.
* Support in the development of outward referral pathways to ensure safe and effective support to service users/participants when requiring additional services.
* Establish strong and trusting relationships with a portfolio of wider services / organisations, to provide holistic support to individuals, families, and communities, including (but not limited to), employment services, financial support service...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:59
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:59
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:58
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:57
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:57
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:56
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:55
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:54
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:54
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:53
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:52
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:52
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:51
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:50
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:50
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:49
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:48
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:48
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:47
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:46
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
Essential Duties & Responsibilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.
Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferre...
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Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2025-10-01 08:49:45
