-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:46
-
Assist in the design and/or merchandising of floral items and arrangements for display/sale or in response to customer requests.
Provide various customer services.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Arizona, Fry's Food Stores merged with The Kroger Company in 1983.
Today, we're proudly serving Fry's customers in over 120 stores throughout Arizona.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fry's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Demonstrates effective written and oral communication skills
* Ability to read shelf tags, signs, product labels, training materials, and bulletins
* Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization
* Personal initiative and follow through to completion
* Ability to work as part of a team in a fast-paced environment
* Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise
* Must be able to work with various ...
....Read more...
Type: Permanent Location: Chandler, US-AZ
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:43
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:42
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:39
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:37
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:35
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:33
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:32
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:29
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:28
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:27
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:26
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:24
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:22
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:20
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:18
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:17
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:17
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:14
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:12
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:11
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:10
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:08
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:06
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on
business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Education, Skills and Additional Requirements:
- Must reside and work in the continental United States.
- Minimum of a High School diploma or equivalent, with 6 months of experience
is required.
- This position requires strong MS Office and Windows/Internet search skills.
- Experience working in a Call Center, Healthcare (public health, clinical, customer
service, similar) environment preferred.
*
* This position requires the use of your personal computer or laptop equipment.
(Chromebooks, tablets, and notebooks are not allowed.
*
*
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
ho...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-04-23 09:13:05
