-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:42
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:41
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:41
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:40
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:38
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:36
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:34
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:32
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.MINIMUM
* Ability to collaborate and work cooperatively in a team-based environment
* Strong attention to detail
DESIRED
* Any receiving experience
* Second language (speaking, reading and/or writing)
* Familiarity with industry/technical terms and processes
* Excellent oral/written communication skills
* Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
* Notify management of customer or employee accidents
* Develop and train DSD Receiver back up
* Ensure maximum security of receiving area
* Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
* Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
* Adhere to all food safety regulations and guidelines
* Stay current with present, future, seasonal and special ads
* Ensure inventory management for all delivered product
* Process damaged/returned goods and complete/process paperwork
* Check condition, accuracy of quantity, pricing, and temperature of product received
* Ensure shipping and receiving tools are working properly to provide a smooth transition of the products/merchandise into the store and inventory logs
* Maintain an awareness of inventory/stocking conditions to capture ordering system integrity, including Computer Assisted Ordering
* Report product ordering/shipping discrepancies to the department manager
* Label, stock and inventory department merchandise
* Promote trust and respect among associates, with a positive attitude
* Ability to work cooperatively in high paced and sometimes stressful environment.
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
* Ability to act with honesty and integrity regarding customer and business information.
* Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
* Must be able to perform the essential job functions of this position with or without reasonable accommodation
....Read more...
Type: Permanent Location: Saratoga Springs, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:30
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:29
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:28
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:26
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:24
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:24
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:23
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:22
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:20
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:18
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:15
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:13
-
Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards.
Direct, support and supervise all functions, duties and activities for the Bakery department.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Arizona, Fry's Food Stores merged with The Kroger Company in 1983.
Today, we're proudly serving Fry's customers in over 120 stores throughout Arizona.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fry's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Effective communication skills
* Knowledge of basic math
* Ability to handle stressful situations
* Current food handlers permit once employed
Desired
* High school education or equivalent
* Management experience
* Bakery experience
* Promote trust and respect among associa...
....Read more...
Type: Permanent Location: Glendale, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:12
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:10
-
Responsible for maintaining lift trucks performing preventative maintenance, repairing mechanical problems.
Troubleshooting and investigates equipment malfunctions.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ralphs family!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Knowledge of systems and engine overhauls
* Read and interpret technical documents, manuals and instructions Equipment maintenance experience
* Ability to troublesh...
....Read more...
Type: Permanent Location: Compton, US-CA
Salary / Rate: 33.8
Posted: 2026-05-30 08:44:07
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:07
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe, clean environment that encourages our customers to return.
Achieve sales and profit goals established for the department and control all established quality assurance standards.
Monitor all functions, duties and activities related to the Deli department.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* Excellent oral/written communication skills
* Knowledge of basic math (counting, addition, subtraction)
* Ability to handle stressful situations
* Current food handlers permit once employed
DESIRED
* High School Diploma or GED
* Any management experience
* Any deli/retail experience
* Second language (speaking, reading and/or writing)
* ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:44:06
