-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-07-14 09:49:01
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-07-14 09:49:01
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-07-14 09:49:00
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-07-14 09:49:00
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:43
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:40
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:35
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:33
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:29
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:26
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:21
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:20
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:20
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:19
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:16
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
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Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-07-14 09:48:13
