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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Hutchinson, Kansas, Dillons merged with The Kroger Company in 1983.
Today, we're proudly serving Dillons customers in over 60 stores throughout Kansas.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Dillons family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- Ability to handle stressful situations
- Knowledge of basic math (counting, addition, and subtraction)
- Effective communication skills
Desired
- Any retail experience
- Second language (speaking, reading and/or writing)- Promote trust and respect among associates
- Create an environment that enables customers to feel welcome, important ...
....Read more...
Type: Permanent Location: Topeka, US-KS
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:21
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Assist customers and process sales.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* High school diploma or general education degree (GED); or combination of relevant education and experience
* Six months cashier experience to work at Customer Service Desk
* Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
* Ability to pass drug test
* Ability to work in a fast-paced environment
* Ability to work weekends on a regular basis, work any shift and work overtime as needed
* Ability to organize/prioritize tasks/projects
* Accuracy/attention to detail
Desired
* Knowledge of company policies, procedures, and organizational structure
* Related retail experience
* Deliver and encourage other assoc...
....Read more...
Type: Permanent Location: Batesville, US-MS
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:20
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Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:19
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Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:19
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Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:18
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Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:17
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:16
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:16
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:15
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:14
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:14
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:13
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:12
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:12
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:11
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:10
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:09
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:09
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:08
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:07
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:07
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:06
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:05
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:05
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2025-11-15 08:10:04
