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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:35
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:34
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:33
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:32
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:31
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:30
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:29
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:28
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:27
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:27
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:26
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:25
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:24
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:23
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:22
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:21
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:20
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:19
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:18
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:17
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:16
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:16
-
Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:15
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:14
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Description & Requirements
Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.
Educate veterans on VES and VA procedures and resolve potential problems.
Respond to negative feedback from Veterans and/or Providers.
Respond to feedback/follow ups via email or follow up calls.
Essential Duties and Responsibilities: - Receive incoming calls directly from upset veterans; - Receive incoming calls transferred from the call center; - Process exam cancellations; - Review pending no- show cases and processes them accordingly; - Coordinate and processes reschedules as necessary; - Review AMTIS Survey cards and follow up with veteran if necessary; - Communicate with potentially violent veterans; and - Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities: - Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans; - Assists other VES departments as necessary; - Update status for pending no- show cases; - Removing/editing no- show letters posted in error; and - Other duties as assigned.
Knowledge/Skills/Abilities: - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
o OS for Windows - Windows 10 or newer
o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Cate...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 20.87
Posted: 2024-08-17 09:58:13
