-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:18
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:17
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:17
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:16
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:16
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:15
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:14
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:14
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:13
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:13
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:12
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:11
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:11
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:10
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:09
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:09
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:08
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:08
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:07
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:06
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:06
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:05
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:04
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:04
-
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures, and policies
- Generally, supervises semi-skilled employees or a few individual professional contributors
Additional Requirements as Per Client:
- Must reside in the U.S.
- Must be a U.S.
Citizen
- Must be able to pass a Federal Background Check
- Must not be delinquent or in default on any Federal Student Loans
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
Final suitability determination is the ...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-03-24 09:16:03
