-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:15
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:14
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:14
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:13
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:12
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:12
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:11
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:10
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:10
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:09
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:08
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:08
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
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Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:07
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:06
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:06
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:05
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
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Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:04
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:04
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
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Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:03
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
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Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:02
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:02
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
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Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:01
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
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Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:01
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
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Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-16 15:41:00
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
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Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:59
