-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-09-26 10:47:07
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-09-26 10:47:06
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-09-26 10:47:05
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-09-26 10:47:05
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-26 10:47:04
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-26 10:47:04
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-26 10:47:03
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-26 10:47:02
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-09-26 10:47:02
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-26 10:47:01
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-26 10:47:00
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-26 10:47:00
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:59
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:58
-
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other special projects as assigned.
- Become a subject matter expert (SME) using job aides and learning tools.
Program Specific Essential Duties and Responsibilities:
* Function as an enterprise-wide technical authority for the assigned area of expertise within the POTFF Program at HQ USSOCOM.
* Assist the supervisory domain lead with domain program oversight for Components, HQ, and Theater Special Operations Commands (TSOCs).
* Perform primarily administrative duties; may be authorized to work limited hours at HQ and SOCCENT POTFF to maintain professional licensure, if time permits and as desired by the HPA.
* Assist in developing oversight and compliance documentation within the assigned technical area for site-assist visits and Inspector General inspections conducted by USSOCOM POTFF staff.
* Assist with or conduct enterprise meetings, as needed, to communicate and disseminate information through the chain of command to subordinate Components and TSOCs.
* Lead strategic planning, policy development, and data integration efforts to advance technical readiness across global SOF units.
* Direct and mentor a network of embedded operational health and/or performance professionals.
* Drive the creation and dissemination of advanced training, research, and communications in support of mission-critical human performance initiatives.
* Provide expert consultation to senior leaders across USSOCOM and the Department of War (DOW), ensuring human performance strategies align with operational demands and emerging threats.
* Champion innovation, interagency collaboration, and evidence-based practices to optimize SOF Service member human performance.
* Support mitigation, treatment, management, and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members and their families.
Minimum Requirements
- Bachelor's degree with 5-7 years of experience consulting within designated function.
- Advanced degree preferred.
- Develops solutions to highly complex problems which require a high degree of ingenuity and innovation.
- Ensures solutions are consistent with organization objectives.
- Solutions may serve as precedent for future decisions.
- Develops advanced concepts, techniques and standards requiring a high level of interpersonal and technical skills.
- Devel...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:58
-
Essential Duties and Responsibilities:
- Oversee all facility- related functions of the project.
- Serves as liaison to project's Day Porter.
- Work with the building landlord to ensure that the project's facility needs are met.
- Work with Project Contracts Manager to ensure that all building and materials licensing and permits are in compliance with various state or local authorities.
- Conduct daily facility review to ensure compliance with project safety and quality standards to ensure a productive and safe work environment.
- Perform ergonomic evaluations and adjustments for Project's personnel.
- Coordinate with Human Resource Department to reduce risk of workplace related injuries.
- Workplace general maintenance including evaluation and corrections.
- Oversee security and logistics associated with the project offices, warehouse, and disaster recovery facility.
- Identify and implement cost savings and resource conservation initiatives.
- Perform other duties as may be assigned by management.
• Troubleshoot facility equipment and coordinate repairs.
• Serve as the primary liaison between management and vendors.
• Coordinate and manage multiple facilities projects simultaneously.
• Assist with budgeting, accruals, and expense tracking.
• Manage inventory and order facility and office supplies.
• Support day-to-day facility operations and maintenance activities.
• Monitor vendor performance and service delivery.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals req...
....Read more...
Type: Permanent Location: Riverview, US-FL
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:57
-
Essential Duties and Responsibilities:
- Process incoming and outgoing mail.
- Prepare mail, such as applications, returned mail and verification documents for scanning.
- Print documents for outbound mailing and prep and scan.
- Create batches to prepare for transition to document scanning, including using appropriate separator sheets.
Image documents using scanners.
Store documents after scanning in controlled secure storage room.
- Operate mailroom equipment including letter opener, sorter, shredder, postage meter, imaging/scanning equipment, etc.
- Images documents using scanners.
- Conducts quality reviews of work to ensure accuracy and relays feedback to supervisor.
- Processes paper applications and verification documentation for health care coverage.
- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
- Accurately reports task completed and hours worked.
- Ability to identify departmental risk and escalate to management.
- Routes technical issues to management.
- Maintains an understanding of the Enrollment and Eligibility processes and policies.
- Maintains updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.
- Responsible for adhering to established safety standards.
- Must be able to remain in a stationary position for an extended period of time.
- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
- Work is constantly performed in an office environment.
- Performs other duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Must reside within a 100 mile radius of Albany, NY.
- Must be willing and able to work onsite in Albany, NY.
- Must be willing and able to work a shift between 8:00am-5:00pm EST, Monday-Friday.
Preferred Skills and Qualifications
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently.
- Ability to follow instructions and perform repetitive tasks.
- Position may require ability to bend and lift moderate weight.
- Previous Mailroom experience.
- General PC/keyboarding skills.
- Experience using Mailroom equipment such as cutter, jogger, postage machine, etc.
#NYSOHPriority
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and q...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:57
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:56
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:55
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:55
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:54
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:53
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:53
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:52
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
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Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-26 10:46:52
