-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS035, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead the development and evolution of the IDCS enterprise architecture aligned with DoD and USAF standards.
- Define and integrate cybersecurity requirements into architectural designs, ensuring compliance with RMF and NIST SP 800-160.
- Champion Zero Trust and defense-in-depth principles across cloud and on-premises environments.
- Evaluate and select secure technology solutions for integration into mission systems.
- Collaborate with engineering, operations, and security teams to ensure architectural alignment and governance.
- Embed architectural oversight into Agile and DevSecOps pipelines.
- Prepare and deliver technical documentation, briefings, and presentations to senior leadership and government clients.
Minimum Requirements
TCS035, T5, Band 8
Job-Specific Minimum Requirements:
- Bachelor's or Master's degree (preferred focus in Computer Science, Engineering, or a related field).
- TS/SCI clearance required.
- Minimum 10 years in technology consulting.
- At least 5 years supporting federal government programs.
- Experience architecting and integrating large-scale systems-of-systems (SoS) in DoD or USAF environments.
- Expertise in enterprise architecture frameworks (DoDAF, TOGAF, Zachman).
- Deep understanding of cybersecurity architecture principles (Zero Trust, defense-in-depth).
- Experience with cloud architecture and security (AWS, Azure, GCP).
- Ability to lead multidisciplinary teams and communicate across technical and executive audiences.
- Experience embedding architectural governance into Agile and DevSecOps environments.
- Must be a U.S.
Citizen.
- At least one of the following:
CompTIA Security+
CISSP, ISSAP, CCSP
CISM, CISA
GSLC
CCISO
TOGAF
Preferred Skills and Qualifications:
- Experience with USAF-specific architecture and compliance standards.
- Advanced certifications in cloud security or enterprise architecture.
- Familiarity with emerging technologies such as AI/ML, container orchestration, and hybrid cloud platforms.
- Demonstrated ability to drive innovation and continuous improvement in complex, large-scale environments.
- Experience advising senior leadership on architectural strategy and risk posture.
#techjobs #clearance #veteransPage
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual sala...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:08
-
Champion/support Kroger Health strategies by collaborating with key stakeholders to consistently execute company plans.
Drive plan execution by coaching/mentoring associates to deliver on strategic targets.
Coordinate overall efforts to drive sales and reduce costs (e.g., labor, expense, shrink) for Kroger Health locations.
Collaborate with corporate Kroger Health team on key initiatives and oversee execution of these initiatives.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
- Other Bachelor of Science Degree in Pharmacy and/or Doctor of Pharmacy Degree (Pharm.D.) from an accredited U.S.
School of Pharmacy
- 3+ years of experience as a pharmacy practice coordinator or equivalent experience
- 8+ years of experience as a licensed pharmacist
- Active and in good standing Pharmacist License
- Exceptional leadership skills and ability to motivate, develop and inspire a team while creating a highly empowered organization
- Ability to design, implement and manage programs that are aligned to strategic goals
- Understanding of organizational impacts that result from changes in business processes/technologies
- Demonstrated ability to work collaboratively with stakeholders and peers
- Strong critical thinking skills, attention to detail and ability to draw conclusions
- Ability to identify business problems and develop efficient and effective solutions
Desired
- Any pharmacy and/or coordinator experience in more than one retail district/area, division or company
- Any experience on corporate Kroger Health team
- Any pharmacy practice manager experience
- Any experience with different pharmacy volumes, as well as experience driving clinical execution/results- Execute company plans to realize budgeted sales, gross profit, clinical results and cost savings
- Lead the division Kroger Health team in implementing best practices; measure execution of those standards
- Achieve corporate goals and remove obstacles to deliver successful results
- Collaborate with Freshness & Standards, Human Resources (HR) and Enterprise Labor Management System (ELMS) teams on all labor initiatives to develop/execute cost reduction plans
- Lead pharmacy efforts for achieving ELMS goals and wage budgets
- Identify trends for key performance indicators and implement plans to improve underperforming areas
- Ensure merchandising standards are executed
- Lead all business initiatives, including clinical programs, prescription growth, overall customer satisfaction and other services inclusive of each state's scope of practice
- Develop members of the Kroger Health team to perform at the highest level and to be ready to take on other roles
- Re-enforce company values and the leadership model to create more favorable business results, associate insights and customer experiences
- Evaluate customer experience and business performance of individual pharmacies across the assigned region
- Provide feedback to HR on different ...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:07
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS207, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Provides subject matter proficiency supporting system testing activities
- Applies analytical skills to support process improvement, specialized studies, and requirements definition
- Performs analysis and planning supporting test execution and system validation
- Develop test documentation and procedures supporting verification activities
- Performs manual and automated testing including unit, integration, functional, and end-to-end testing
- Tests web-based applications and RESTful interfaces in cloud-hosted environments
- Performs additional technical and testing duties as required to support mission execution
- Participate in program increment (PI) planning and other program events requiring periodic travel to government or contractor locations
Job-Specific Minimum Requirements:
- Active TS/SCI is required
- Must be able to report on-site in Ft Meade, MD up to five days per week based on customer requirements.
- Bachelor's Degree in an associated field
- 5 years recent and relevant experience in preparing, conducting, and documenting various systems tests and results to verify system operability and compliance with project standards and requirements.
- 3 years of experience with bug tracking software (e.g., Jira).
- 3 years of experience testing web-based applications.
- Practical experience testing and analyzing Restful interfaces and sending/receiving Restful information.
- Practical experience testing in a cloud environment.
Preferred Skills and Qualifications:
- Experience integrating into DoD DevSecOps environments.
- Experience with automated testing methodologies to include:
- UX testing, integration testing, performance testing, targeted smoke test, targeted regression, and build support.
#techjobs #clearance #veteranspage #USCYBERCOM
Minimum Requirements
TCS207, T3, Band 6
#jcc2ste
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based ...
....Read more...
Type: Permanent Location: Fort Meade, US-MD
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:05
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:03
-
Essential Duties and Responsibilities:
- Supervise a team of employees through cultivation of a high performance team
- Ensure adequate staff coverage for assigned program area
- Serve as subject matter expert for identified area of program knowledge
- Ensure assigned team is meeting contract and individual SLA's, and related requirements
- Work with contract management and shared services to identify opportunities for improvement and efficiencies
- May attend client and stakeholder meetings
- Performs other related duties as assigned.
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Excellent knowledge of diverse cultures and issues, with the ability to incorporate special needs into utilization review decisions.
- Working knowledge and understanding of behavioral health diagnoses, psychotropic medications, medical diagnoses, and prescribed medications.
- Excellent ability to multitask while effectively performing job duties, which include prioritizing tasks.
- Ability to work independently, as well as within a team while exhibiting excellent interpersonal skills.
- Excellent written and verbal communication skills
- Ability to interact professionally and collegially with providers (hospital & nursing facility, physicians, community service workers, etc.), state contract officers, and coworkers while seeking or providing information.
- Ability to lead and manage a diverse team of professionals.
- Excellent conflict resolution skills.
- Ability to collect data, define problems, establish facts, and draw valid conclusions for supporting a superior written rationale for review determination.
- Excellent computer skills with experience in word processing, email, and spreadsheets (Microsoft Word, Outlook, and Excel preferred); ability to work securely in remote locations, research information on the internet, utilize company resources/ tools stored on company sites.
Minimum Requirements
- Bachelor's degree or equivalent combination of education, technical training, or relevant experience in lieu of degree
- Minimum of two years of related experience.
- Bachelor's Degree in Health, Social Work or a related field
- Minimum of three (3) years of experience in the human services field
- Strong understanding of behavioral health diagnoses, psychotropic medications, medical diagnoses, and prescribed medications.
- Excellent multitasking and prioritization abilities, ensuring efficient execution of job duties.
- Ability to work independently while exhibiting strong interpersonal and team collaboration skills.
- Proficient in Microsoft Office Suite (Word, Outlook, Excel) and comfortable working with various digital tools.
- Ability to manage communication effectively, ensuring prompt responses to emails and voicemails (within two business hours).
- Strong verbal and written communication skills, with the ability to interact professionally with ...
....Read more...
Type: Permanent Location: Iowa City, US-IA
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:03
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:02
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:02
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-04-10 08:10:00
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:58
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:58
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:57
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:56
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:56
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:55
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:54
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:54
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:53
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:53
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:52
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:51
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:51
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:50
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:49
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:49
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures,
and protocols including but not limited to the confidentiality and privacy policy.
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly
routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to requests.
- Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
provide knowledgeable responses to numerous inquiries in a courteous, timely and
professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable
systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
designated group.
- Continually look for and suggest process improvements, which will benefit Maximus,
CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of
public response, programs, and systems.
- Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Please note: This position requires the use of your personal device for the duration of training (2 weeks).
After training, equipment will be provided.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanent...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-04-10 08:09:48
