-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:29
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:28
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:27
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:27
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:26
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:26
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:25
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:25
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:24
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:23
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:23
-
Description & Requirements
This is a UK home based remote role only.
Shifts will be 16:30 - 00:30 working 5 out of 7 shifts per week Monday-Sunday and 1 in 2 weekends.
This could change so you need to be flexible.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 m...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:22
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:22
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:21
-
Description & Requirements
Maximus is hiring a Limited-Service Admin 1 - Admin Services in Columbus, Ohio.
This hybrid remote position involves handling calls, administrative tasks, and quality assurance related to paternity establishment.
The role requires residency in Columbus, OH, with onsite work as needed at our Westerville-area location.
The schedule is Monday - Friday, 8:00 AM - 4:30 PM, and this is a full-time, limited-service position.
Essential Duties and Responsibilities:
- Answer general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention.
- Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services, and products to assist customers and clients.
- Type or generate letters and other documents as necessary.
- Assist in the maintenance of the office record and filing systems.
- Retrieve, log, and route correspondence (faxes, email, letters, etc.).
- Prepare and log outgoing and incoming shipments.
- Ensure document control of mail and project correspondence.
- Handle mail and postal machine.-Assist with coordination of meetings both internally and with the customer and participate as necessary.
- Backup support for recording and providing meeting minutes within the required time frame as necessary.
Minimum Requirements
- High School diploma, GED, or equivalent required.
- 0-2 years of experience required..
- Must reside in Columbus, Ohio
- Must have reliable transportation
- Willing and able to work onsite as needed
- Excellent customer service skills
- Proficient with computers
Home office requirements:
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors in...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:21
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
- This is a remote position, but you must live within 1 hour of Orlando, FL and be willing to work onsite for up to one week.
- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.
No time off is permitted during training.
- Pay and Benefits:
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
- This will be for a limited service position (Approximately 6 Months)
Hours of Operation:
- Mon: 8 am - 11 pm EST
- Tue - Fri: 8 am - 8 pm EST
- Sat: 10 am - 2 pm EST
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simulta...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:20
-
Description & Requirements
This is a UK home based remote role only.
Shifts will be 16:30 - 00:30 working 5 out of 7 shifts per week Monday-Sunday and 1 in 2 weekends.
This could change so you need to be flexible.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 m...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:20
-
Description & Requirements
This is a UK home based remote role only.
Shifts will be 16:30 - 00:30 working 5 out of 7 shifts per week Monday-Sunday and 1 in 2 weekends.
This could change so you need to be flexible.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 m...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:19
-
Description & Requirements
This is a UK home based remote role only.
Shifts will be 16:30 - 00:30 working 5 out of 7 shifts per week Monday-Sunday and 1 in 2 weekends.
This could change so you need to be flexible.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 m...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:19
-
Description & Requirements
This is a UK home based remote role only.
Shifts will be 16:30 - 00:30 working 5 out of 7 shifts per week Monday-Sunday and 1 in 2 weekends.
This could change so you need to be flexible.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 m...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:18
-
Description & Requirements
This is a UK home based remote role only.
Shifts will be 16:30 - 00:30 working 5 out of 7 shifts per week Monday-Sunday and 1 in 2 weekends.
This could change so you need to be flexible.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 m...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:17
-
Description & Requirements
This is a UK home based remote role only.
Shifts will be 16:30 - 00:30 working 5 out of 7 shifts per week Monday-Sunday and 1 in 2 weekends.
This could change so you need to be flexible.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 m...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:17
-
Description & Requirements
This is a UK home based remote role only.
Shifts will be 16:30 - 00:30 working 5 out of 7 shifts per week Monday-Sunday and 1 in 2 weekends.
This could change so you need to be flexible.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 m...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:16
-
Description & Requirements
This is a UK home based remote role only.
Shifts will be 16:30 - 00:30 working 5 out of 7 shifts per week Monday-Sunday and 1 in 2 weekends.
This could change so you need to be flexible.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 m...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:16
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Description & Requirements
This is a UK home based remote role only.
Shifts will be 16:30 - 00:30 working 5 out of 7 shifts per week Monday-Sunday and 1 in 2 weekends.
This could change so you need to be flexible.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 m...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:22:15
