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Maximus is hiring! Join our team as an OPM FEHB Admin II.
The Intake Specialist supports the U.S.
Office of Personnel Management (OPM) Federal Employees Health Benefits (FEHB) project by processing mailed documentation for dependent eligibility verification.
Working onsite in our secure Lawrence, KS mailroom, Intake Specialists receive, scan, index, and track document submissions so each one is logged in the system of record accurately, securely, and within required timeframes.
This role helps protect program integrity and the privacy of federal employees, retirees, and their families.
This is a full time role.
Must be able to work onsite at our Lawrence, KS location.
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Receive, open, sort, and secure incoming USPS and commercial-carrier mail in a secure onsite mailroom.
- Date-stamp, scan, and index incoming documents, keep chain of custody, and match each submission to the correct enrollee record.
- Enter and update case information in the government web-based portal (system of record) within required timeframes.
- Protect sensitive information (PII/PHI) by following approved privacy and records handling procedures, including returning original documents to members.
- Spot possible fraud indicators or document issues and escalate them to a supervisor.
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
- Experience in mailroom operations, document scanning/imaging, indexing, or records processing in a high-volume environment.
- Experience handling sensitive information (PII/PHI) and following chain-of-custody, privacy, or records management procedures.
- Strong attention to detail and data entry accuracy, with the ability to meet daily production and timeliness standards.
- Prior experience s...
....Read more...
Type: Permanent Location: Lawrence, US-KS
Salary / Rate: 16.33
Posted: 2026-11-01 09:37:49
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Maximus is seeking a Bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside near Lawrence, KS location (50 mile radius)
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U....
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 17.96
Posted: 2026-11-01 09:37:48
-
Maximus is seeking a Bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside near Lawrence, KS location (50 mile radius)
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U....
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 17.96
Posted: 2026-11-01 09:37:48
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:47
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:47
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:46
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:45
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:45
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:44
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:43
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:43
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:42
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:41
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:41
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:40
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:40
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:39
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:38
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:38
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:37
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:36
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:36
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:35
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:35
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists enrollees with Portal access, document submission, and navigation of program resources.
Remote Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provides inbound telephone support to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in the OPM FEHB Protection Act Portal or other approved system of record.
- Escalates complex questions, reconsideration requests, language or accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, and documentation accuracy standards.
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- - High School diploma or equivalent with 6 months of customer service experience required
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
Citizen
*Position is contingent upon contract award
*
- This is a remote role.
Must reside within 50 miles of McAllen, TX location
- Equipment will be provided but must meet the remot...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: 17.23
Posted: 2026-11-01 09:37:34
