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Description & Requirements
Maximus currently seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.
You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.
This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.
This position is remote.
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform's new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent co...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:37
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Description & Requirements
Maximus currently seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.
You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.
This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.
This position is remote.
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform's new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent co...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:36
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Description & Requirements
Maximus currently seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.
You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.
This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.
This position is remote.
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform's new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent co...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:34
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Description & Requirements
Maximus currently seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.
You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.
This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.
This position is remote.
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform's new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent co...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:33
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Description & Requirements
Maximus currently seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.
You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.
This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.
This position is remote.
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform's new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent co...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:31
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Description & Requirements
Maximus currently seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.
You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.
This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.
This position is remote.
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform's new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent co...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:30
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Description & Requirements
Maximus currently seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.
You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.
This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.
This position is remote.
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform's new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent co...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:29
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Description & Requirements
Maximus currently seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.
You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.
This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.
This position is remote.
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform's new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent co...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:28
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Description & Requirements
Maximus currently seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.
You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.
This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.
This position is remote.
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform's new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent co...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:27
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Description & Requirements
Maximus currently seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.
You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.
This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.
This position is remote.
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform's new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent co...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:26
-
Description & Requirements
Maximus currently seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.
You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.
This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.
This position is remote.
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform's new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent co...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:25
-
Description & Requirements
Maximus currently seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of our Salesforce environments, including supporting users.
You will work closely with the DevOps team and other cross-functional teams to configure systems, implement best practices, and support integrations of internal platforms.
This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support.
This position is remote.
Job-Specific Essential Duties and Responsibilities:
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform's new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent co...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:23
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Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing.
Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* High School Diploma or GED
* Must be 18 years old
* Ability to handle highly confidential information
* Meets minimum state requirements to perform the functions related to the position
DESIRED
* Any previous...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:22
-
Description & Requirements
Maximus is seeking a detail-oriented and compassionate Regional Clinical Assessor to join our team.
In this role, you will conduct assessments and provide intake counseling for individuals participating in Medicaid Waiver and Long-Term Services and Supports programs.
The successful candidate will ensure assessments and counseling are completed in accordance with state directives, MAXIMUS processes, and regulatory timeframes.
This position offers the opportunity to make a meaningful impact by helping individuals access vital support services.
Please note: This position will be working for Maximus through a 3rd party vendor
About the Program
The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support.
The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings.
As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana.
Essential Duties and Responsibilities:
- Responsible for completing medical and/or behavioral health assessments within contract requirements
- Conducts on-site, video call and/or telephonic assessments to determine an individual's needs for services and supports, eligibility, level of care or related outcome
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Travel may be required based on program contract requirements
- Performs other related duties as assigned.
- Preferred knowledge may include community support programs, long-term care assessment and level of care in medical, behavioral health or related programs
- Knowledge and understanding of medical and/or behavioral health diagnoses and prescribed medications
- Ability to collect data, define problems, establish facts, and draw valid conclusions
Minimum Requirements
- Education and licensure requirements are based on program contract requirements and are outlined in job posting
- High School Degree or equivalent required
- Minimum 2 years of clinical experience required
- LPN, RN, LCSW, or related licensure may be required based on contract requirements
- RN license or a degree (Associate's in nursing, Bachelor's in health/social work/related field, or a master's in any field).
- Minimum of one (1) year of experience in the human services field.
-Familiar with behavioral health diagnoses, psychotropic medications, and medical diagnoses.
- Ability to assess individual needs effectively and provide accurate counseling regarding available support options.
- Strong multitasking skills with the ability to prioritize and manage a high volume of tasks.
...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:20
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative position.
This Customer Service Representative role supports our CDC INFO program.
CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
- You are required to provide your own equipment (computer, headset, monitors etc.) during the 2-week training period (The CDC INFO program will provide equipment once training is successfully completed)
- This is a full time remote position
- Must be flexible and available to work Monday - Friday, 8:00am - 8:00pm eastern time zone
- This is an SCA (Service Contract Agreement) role in which the pay rate is set by County and
state where the work will be performed.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education and Responsibilities
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:18
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative position.
This Customer Service Representative role supports our CDC INFO program.
CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
- You are required to provide your own equipment (computer, headset, monitors etc.) during the 2-week training period (The CDC INFO program will provide equipment once training is successfully completed)
- This is a full time remote position
- Must be flexible and available to work Monday - Friday, 8:00am - 8:00pm eastern time zone
- This is an SCA (Service Contract Agreement) role in which the pay rate is set by County and
state where the work will be performed.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education and Responsibilities
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:17
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative position.
This Customer Service Representative role supports our CDC INFO program.
CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
- You are required to provide your own equipment (computer, headset, monitors etc.) during the 2-week training period (The CDC INFO program will provide equipment once training is successfully completed)
- This is a full time remote position
- Must be flexible and available to work Monday - Friday, 8:00am - 8:00pm eastern time zone
- This is an SCA (Service Contract Agreement) role in which the pay rate is set by County and
state where the work will be performed.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education and Responsibilities
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:17
-
Description & Requirements
Maximus is seeking a detail-oriented and compassionate Regional Clinical Assessor to join our team.
In this role, you will conduct assessments and provide intake counseling for individuals participating in Medicaid Waiver and Long-Term Services and Supports programs.
The successful candidate will ensure assessments and counseling are completed in accordance with state directives, MAXIMUS processes, and regulatory timeframes.
This position offers the opportunity to make a meaningful impact by helping individuals access vital support services.
Please note: This position will be working for Maximus through a 3rd party vendor
About the Program
The Indiana Level of Care Assessment and Referral (IN LCAR) program is a statewide initiative focused on evaluating and determining the appropriate level of care for individuals seeking long-term services and support.
The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings.
As part of a collaborative team, professionals in this program play a critical role in improving access to services and promoting quality outcomes for the people of Indiana.
Essential Duties and Responsibilities:
- Responsible for completing medical and/or behavioral health assessments within contract requirements
- Conducts on-site, video call and/or telephonic assessments to determine an individual's needs for services and supports, eligibility, level of care or related outcome
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Travel may be required based on program contract requirements
- Performs other related duties as assigned.
- Preferred knowledge may include community support programs, long-term care assessment and level of care in medical, behavioral health or related programs
- Knowledge and understanding of medical and/or behavioral health diagnoses and prescribed medications
- Ability to collect data, define problems, establish facts, and draw valid conclusions
Minimum Requirements
- Education and licensure requirements are based on program contract requirements and are outlined in job posting
- High School Degree or equivalent required
- Minimum 2 years of clinical experience required
- LPN, RN, LCSW, or related licensure may be required based on contract requirements
- RN license or a degree (Associate's in nursing, Bachelor's in health/social work/related field, or a master's in any field).
- Minimum of one (1) year of experience in the human services field.
-Familiar with behavioral health diagnoses, psychotropic medications, and medical diagnoses.
- Ability to assess individual needs effectively and provide accurate counseling regarding available support options.
- Strong multitasking skills with the ability to prioritize and manage a high volume of tasks.
...
....Read more...
Type: Permanent Location: Bloomington, US-IN
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:16
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative position.
This Customer Service Representative role supports our CDC INFO program.
CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
- You are required to provide your own equipment (computer, headset, monitors etc.) during the 2-week training period (The CDC INFO program will provide equipment once training is successfully completed)
- This is a full time remote position
- Must be flexible and available to work Monday - Friday, 8:00am - 8:00pm eastern time zone
- This is an SCA (Service Contract Agreement) role in which the pay rate is set by County and
state where the work will be performed.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education and Responsibilities
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:15
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative position.
This Customer Service Representative role supports our CDC INFO program.
CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
- You are required to provide your own equipment (computer, headset, monitors etc.) during the 2-week training period (The CDC INFO program will provide equipment once training is successfully completed)
- This is a full time remote position
- Must be flexible and available to work Monday - Friday, 8:00am - 8:00pm eastern time zone
- This is an SCA (Service Contract Agreement) role in which the pay rate is set by County and
state where the work will be performed.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education and Responsibilities
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public ...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:14
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative position.
This Customer Service Representative role supports our CDC INFO program.
CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
- You are required to provide your own equipment (computer, headset, monitors etc.) during the 2-week training period (The CDC INFO program will provide equipment once training is successfully completed)
- This is a full time remote position
- Must be flexible and available to work Monday - Friday, 8:00am - 8:00pm eastern time zone
- This is an SCA (Service Contract Agreement) role in which the pay rate is set by County and
state where the work will be performed.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education and Responsibilities
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:13
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative position.
This Customer Service Representative role supports our CDC INFO program.
CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
- You are required to provide your own equipment (computer, headset, monitors etc.) during the 2-week training period (The CDC INFO program will provide equipment once training is successfully completed)
- This is a full time remote position
- Must be flexible and available to work Monday - Friday, 8:00am - 8:00pm eastern time zone
- This is an SCA (Service Contract Agreement) role in which the pay rate is set by County and
state where the work will be performed.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education and Responsibilities
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:12
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative position.
This Customer Service Representative role supports our CDC INFO program.
CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
- You are required to provide your own equipment (computer, headset, monitors etc.) during the 2-week training period (The CDC INFO program will provide equipment once training is successfully completed)
- This is a full time remote position
- Must be flexible and available to work Monday - Friday, 8:00am - 8:00pm eastern time zone
- This is an SCA (Service Contract Agreement) role in which the pay rate is set by County and
state where the work will be performed.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education and Responsibilities
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:11
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative position.
This Customer Service Representative role supports our CDC INFO program.
CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
- You are required to provide your own equipment (computer, headset, monitors etc.) during the 2-week training period (The CDC INFO program will provide equipment once training is successfully completed)
- This is a full time remote position
- Must be flexible and available to work Monday - Friday, 8:00am - 8:00pm eastern time zone
- This is an SCA (Service Contract Agreement) role in which the pay rate is set by County and
state where the work will be performed.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education and Responsibilities
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:10
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative position.
This Customer Service Representative role supports our CDC INFO program.
CDC-INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC-INFO offers CSR via phone, email, or chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
- You are required to provide your own equipment (computer, headset, monitors etc.) during the 2-week training period (The CDC INFO program will provide equipment once training is successfully completed)
- This is a full time remote position
- Must be flexible and available to work Monday - Friday, 8:00am - 8:00pm eastern time zone
- This is an SCA (Service Contract Agreement) role in which the pay rate is set by County and
state where the work will be performed.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education and Responsibilities
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public ...
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-26 08:20:08
