-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:05
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:05
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:04
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:03
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:03
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:02
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:01
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:01
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:00
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:00
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:59
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:58
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:58
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:57
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:56
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:56
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:55
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:55
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:54
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:53
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:53
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:52
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:51
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:50
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-04-18 08:18:49
