-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:28
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:27
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:26
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:26
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:25
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:24
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:24
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:23
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:23
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:22
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:21
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:21
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:20
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:19
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:17
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:16
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:16
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:14
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:14
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:13
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:13
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:12
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:11
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:11
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:09
