-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:09
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:07
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:05
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:05
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:04
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:03
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:03
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:02
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:02
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:01
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:00
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:00
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:59
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:58
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:58
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:57
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:56
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:56
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:55
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:54
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:54
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:53
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:53
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:52
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:51
