-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: 145060
Posted: 2024-10-03 08:53:52
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Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: 145060
Posted: 2024-10-03 08:53:51
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Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 145060
Posted: 2024-10-03 08:53:51
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 145060
Posted: 2024-10-03 08:53:50
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 145060
Posted: 2024-10-03 08:53:49
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 145060
Posted: 2024-10-03 08:53:48
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 145060
Posted: 2024-10-03 08:53:47
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 145060
Posted: 2024-10-03 08:53:46
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 145060
Posted: 2024-10-03 08:53:46
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 145060
Posted: 2024-10-03 08:53:45
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 145060
Posted: 2024-10-03 08:53:44
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 145060
Posted: 2024-10-03 08:53:43
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 145060
Posted: 2024-10-03 08:53:43
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 145060
Posted: 2024-10-03 08:53:42
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 145060
Posted: 2024-10-03 08:53:41
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 145060
Posted: 2024-10-03 08:53:40
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 145060
Posted: 2024-10-03 08:53:40
-
Description & Requirements
The Director of Customer Success for Connection Point will lead the strategy and execution of customer success initiatives, ensuring client satisfaction, operational efficiency, and the successful delivery of services across all Connection Point projects.
Essential Duties and Responsibilities:
- Own and Oversee various Connection Point (CP) Client's project specific backlog and O&M (operations and maintenance) backlog.
- Define standardized processes in identifying the project specific backlog and O&M backlog.
This also includes defining processes around identifying different backlog items like new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Own and Manage Weekly and Monthly sync up meetings with Project Ops to go over project specific backlogs and O&M backlogs and communicate updates to Project and CP leadership.
- Own and manage weekly sync up meetings with CP delivery leadership to plan project specific backlog and O&M backlog for releases.
- Be the point of contact and support bi-weekly and monthly meetings organized by the state clients across all vendors to discuss issues or upcoming changes to the project.
- Partner with CP Service Delivery leads, CP Solution Architect leads, CP Capability Owners, CP interfacing application leads to prioritize backlog items and manage solution delivery communication and release schedule communication with CP Clients.
- Participate in PI planning meetings and work collaboratively with Connection Point leadership, Connection Point service delivery team and partners and advocate for getting priority on client change requests and production support tickets and come up with production release roadmap for the changes and manage client/project backlog.
- Define and own the process around creating templates for project Release notes, creating Operational guides for released functionality to CP Clients.
- Manage the performance of a small team of customer success analysts.
Set goals and objectives, assist with professional development by providing coaching and identifying growth opportunities.
- Create and track Governance metrics like cycle time by severity, MTTR for severity, project SLAs, quarterly reports around tasks resolved or deployed etc.
by partnering with Data Analysts and CP Service Delivery teams.
- Bachelor's Degree
- 10+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service,...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 145060
Posted: 2024-10-03 08:53:39
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 80580
Posted: 2024-10-03 08:53:38
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 80580
Posted: 2024-10-03 08:53:38
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 80580
Posted: 2024-10-03 08:53:37
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 80580
Posted: 2024-10-03 08:53:36
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 80580
Posted: 2024-10-03 08:53:35
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 80580
Posted: 2024-10-03 08:53:34
-
Description & Requirements
The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.
Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.
- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.
This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.
and creating Jira tickets and add to project backlog.
- Solid understanding of different types of tasks that need to be created and manage project backlog.
- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.
- Ability to perform config changes for Connection Point Projects and triaging defects.
- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.
- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.
- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.
- Create Release Notes, Operational guides for a release and handle communication with clients.
- Perform post release validation and communicate it to clients and Connection Point leadership.
- Bachelor's Degree or equivalent experience
- 3+ Years
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 80580
Posted: 2024-10-03 08:53:34
