-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:23
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:22
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:21
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:21
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:20
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:19
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:19
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:18
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:18
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:17
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:16
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:16
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:15
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:14
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:14
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:13
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:13
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:12
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:11
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:11
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:10
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:09
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:05
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-10-01 11:06:03
-
Essential Duties and Responsibilities:
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position
- Function as a Subject Matter Expert in one or more process areas.
- Analyze data submitted for Independent Medical Review.
- Collect and analyze incoming data and reports from treatment providers, facilities, participants, labs and health plans to input necessary information into the system.
- Respond to incoming calls from clients, health plans, providers and enrollees regarding case status, questions about the program, and the appeals process.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
- Ability to work independently
Minimum Requirements
- Associate degree with 2+ years' experience.
- Experience in lieu of an Associate degree (HS Diploma or GED and 4+ years of experience) also considered.
- Proficient in computer usage, including daily operation of web-based applications
- 2 years experience in healthcare, medical office administration, or a related field.
Preferred Skills
- Strong analytical skills
- Detail and solution oriented
- Excellent written and verbal communication
- Knowledge of medical terminology
- Experience reviewing and processing medical records or other healthcare documentation with a high degree of accuracy and attention to detail.
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines
Home Office Requirements
- Maximus provides company-issued computer equipment
- Private and secure workspace
- Reliable high-speed internet service
* Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
* Minimum 5 Mpbs upload speeds
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining ...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-10-01 11:05:59
