-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:53
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:52
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:51
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:51
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:50
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:49
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:49
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:48
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:47
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:47
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:46
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:46
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:45
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:44
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:44
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:43
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:42
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:42
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:41
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:40
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:40
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:39
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:38
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:38
-
Essential Duties and Responsibilities:
- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
- Collaborate with team members to provide expertise and support in resolving participant issues effectively.
- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
- Perform additional duties as directed by leadership to support program objectives.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Bachelor's degree in human services, social work, or related field from an accredited college or university OR four (4) years of experience in employment services or human services in a public or private organization
- A genuine passion for serving the community and making a positive impact
- Comfortable using computers and standard office tools in day-to-day work
- Enjoys collaborating with others and thrives in a fast-paced, team-oriented environment
- Preferred bilingual languages (Spanish, Arabic and Farsi)
- Willing to commit to 4 weeks of on-site training in our Anaheim office
- Willing to travel to alternate offices in Santa Ana or Laguna Hills at least once per week during training period for job shadowing
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Othe...
....Read more...
Type: Permanent Location: Santa Ana, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:19:37
