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Consumer & Community Banking (CCB) Location Strategy is a Center of Excellence within CCB, responsible for providing Strategic Headcount Direction, Market Program Management, Reporting and Workspace Solution & Delivery.
As a Market Program Manager in Location Strategy you will be the subject matter expert for all activities in the market impacting CCB.
You will be responsible for the oversight and integration of all CCB market specific projects and initiatives in the Texas Market that support CCB's Location Strategy.
This oversight includes directly managed projects, projects managed by others within the Location Strategy team and initiatives managed by key constituents outside of the team.
Job responsibilities
* Coordinate and execute all projects and initiatives impacting CCB's Location strategy to ensure project interdependencies are coordinated and managed to eliminate conflicts that would impact execution.
Manage or partner with project managers to manage initiatives in the market.
* Create strong, long lasting relationships with key constituents to foster the successful execution of CCB's location strategy.
This includes partners in Real Estate, Technology, Location Leader Program and others.
* Partner with local CCB and Real Estate leadership ensuring shared awareness and alignment on market strategy.
* Monitor seat supply and demand in market and create awareness when necessary of risks and opportunities.
* Supply data and strong storytelling to support senior leader monthly dashboards illustrating key market metrics including seat supply & demand, lease details, space costs, key initiatives, opportunities, risks, overall health of market.
* Arrange/conduct site walkthroughs, identify needs/opportunities as appropriate to ensure facilities maintain corporate standard; create and drive business cases as appropriate to obtain approvals.
Required qualifications, capabilities, and skills
* 6+ years of project management experience required with a focus on managing multiple large interdependent projects
* Bachelors' Degree and/or project management certification
* Demonstrated superior communication, storytelling and effective negotiation skills
* Demonstrated proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
* Ability to manage multiple priorities and deliver strong results within fixed timeframes
* Ability to think independently and to develop creative solutions to client issues
* Attention to detail, follow-through and results orientation
* Client management skills: strong interpersonal skills and the ability to closely partner with key constituents
* Strong communications skills - Excellent written and oral executive-level communications skills
* Teamwork skills - Must be flexible in work style and be able to work with stakeholders and colleagues at all levels
* Maintain confidentiality and work with sensitive information
Candid...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:21
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We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
The Chase Shopping team is creating an exciting new shopping destination for Chase customers that helps them level up how they shop and get more from the brands they love.
As part of Offers & Shopping and Connected Commerce, we're using the power of Chase to bring new inspiration, value and convenience to millions of people.
As a Lead Software Engineer at JPMorgan Chase within the Connected Commerce technology offers and shopping team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.
You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
* Partner with the Agility Lead and other stakeholders to lead team in breaking down complex Features/Stories into well-understood and achievable tasks
* Be an active developer and contributor to the team's delivery - Take the lead on solving and implementing difficult technology challenges and drive team to successful delivery
* Work with different stakeholders to review and contribute to business requirements, architecture, design, and test plans
* Ensure development quality is being tracked and improved by focusing on quality practices such as unit testing, automation testing, and peer review.
* Cultivate and introduce Agile engineering practices including: Pair Programming, Continuous Integration and Test Driven Development
* Strengthen the presence of team as a Technical center of excellence - Actively work with other leads to align to a consistent technology vision and keep the rest of the organization aware of our activities
* Mentor team members to progress their technical and professional skills
* Participate in production support and application monitoring.
* Build and maintain relationships with internal (business and technology team members) and external customers.
* Triage technical issues and lead teams toward solving problems
* Contribute to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience
* Proficient in building and operating large-scale high-performance environments with distributed systems and cloud technologies (AWS, Kubernetes, etc.)
* Experience with implementing industry standard cybersecurity & technology controls.
* Excellent communication skills and ability to present to and communicate effectively with key stakeholders across product, architecture, technology, data and design.
* Experience using SpringBoot framework for building enterprise Java applications for RESTful APIs and micros...
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:21
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You play a crucial role in delivering exceptional customer experiences while fostering a culture of diversity and inclusion.
You'll have an opportunity for career growth, skill development, and the chance to make a positive impact on our customers' lives through financial solutions, education, and advice.
As an Assistant Branch Manager in Branch Banking, you will work hand-in hand with the Branch Manager to oversee the general management of the branch.
You will have responsibility for operations ensuring satisfactory audit ratings, managing critical operational metrics to minimize risks and losses, maintaining high standards for security and account opening activities, ensuring the entire branch staff is trained and follows policies and procedures, and operating within the guidelines of Chase's Code of Conduct.
Job responsibilities
* Supervises and coaches Associate Bankers to accurately handle paying and receiving transactions, delivers a great customer experience, and sends referrals to platform Bankers
* Schedules the operations staff based on customer traffic and branch hours and assists with transactions during peak volume periods
* Collaborates with the Branch Manager to improve branch performance, including Branch Profit & Loss, Service Scores, Product Value Credits (PVCs), and Sales Production/Volume
* Partners with the Branch Manager to regularly communicate branch performance and priorities with the branch team
* Supports the Branch Manager in hiring and staffing for all branch roles
* Assists with account opening and customer interactions during peak periods
* Oversees the entire branch staff in the absence of the Branch Manager
Required qualifications, capabilities, and skills
* 2+ years of experience in retail banking with 1+ year branch Associate Banker (Teller) experience
* 2+ years of management experience
* Extensive experience with customer contact and providing excellent customer service
* Strong working knowledge of branch operations with demonstrated proficiency in operations and transaction accuracy
* Strong probing, communication, analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer and employee issues
* Ability to work all branch hours, including Saturday, and some evenings
* High school degree, GED, or foreign equivalent
Preferred qualifications, capabilities, and skills
* College degree
* Demonstrated ability to perform and coach sales interactions
* Demonstrated leadership skills and regularly goes above and beyond to assist others
Training requirement
* Successful completion of the Assistant Branch Manager training program is a pre-requisite to be considered active in the Assistant Branch Manager role
Dodd Frank and Safe Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.
As such, an employment offer fo...
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Type: Permanent Location: Rockford, US-IL
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:20
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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in the Macro Risk team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.
Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
* Considers and plans for upstream and downstream implications of new product features on the overall product experience
* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
* Writes the requirements, epics, and user stories to support product development
* Works closely with Front Office trading and back office stakeholders to work through key deliveries including prioritization and alignment with tech/business agenda
* Translates business requirements and deliveries into technical deliveries, aligning with the agile and scrum principles
Required qualifications, capabilities, and skills
* 3+ years of experience or equivalent expertise in product management or a relevant domain area
* Proficient knowledge of the product development life cycle
* Proficient in product life cycle activities including discovery and requirements definition
* Developing knowledge of data analytics and data literacy
Preferred qualifications, capabilities, and skills
* Demonstrated prior experience working in a matrixed organization
* Previous knowledge in the Fixed Income space including risk and pnl analytics helpful but not required
* Current or previous alignment to a a business facing function, risk, controllers, and back office
* General Python knowledge
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary de...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:19
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
* Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
* Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the h...
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Type: Permanent Location: Easton, US-PA
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:18
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You're at the forefront of delivering secure software solutions.
Join us a valued member of a top-performing team.
As a Security Engineer III at JPMorgan Chase within the Cyber and Tech Controls line of business, you are part of an agile team that works to deliver software solutions that satisfy pre-defined functional and user requirements with the added dimension of preventing misuse, circumvention, and malicious behavior.
As an emerging member of the security engineering team, you execute basic software solutions through the design, development, and troubleshooting of multiple components within a technical area, while gaining skills and experience to grow within your role.
Job responsibilities
* Perform deployment, configuration, testing, and integration tasks as per defined engineering stories, and support product operations.
* Develop and implement new Cloud Security Strategies, championing a DevOps security model to ensure automated and elastic security across all platforms.
* Support secure Cloud adoption by working hands-on with development teams to foster a Cloud-first mindset in transitioning workloads.
* Develop and improve the quality of technical engineering documentation and drive the maturity of the Cybersecurity software development lifecycle.
* Make strategic decisions by analyzing complex data systems and incorporating knowledge of other lines of business and JPMC standards.
* To understand Line of Business (LOB) technology drivers and their impact on architecture design, performance, monitoring, best practices, and JPMC policies.
* Ensure all engineering activities conform to JPMC policies and objectives.
* Leverage DevOps tools to build, harden, maintain, and instrument a comprehensive Cloud-based security orchestration platform, developing automated security and compliance capabilities in support of DevOps processes in a large-scale Cloud computing environment.
Required qualifications, capabilities, and skills
* Formal training or certification on security engineering concepts and 3+ years applied experience
* Public/Private Cloud experience in mission-critical environments, including analyzing complex data systems, failure analysis/root cause analysis, and maintaining technical engineering documentation.
* Proficient in coding with Python and experienced in designing and deploying solutions using Terraform.
* Strong ability to create and adjust new/existing application designs to solve problems, with a solid understanding of the Software Development Life Cycle (SDLC) and agile methodologies.
* Experience creating and handling CI/CD pipelines, application resiliency, and security.
* Experience with AWS services, including server-less solutions, VPC, routes53, Autoscaling, Transit gateway, VPC, EC2, Lambdas, API Gateway, Step Functions, secrets manager and storage services.
Preferred qualifications, capabilities, and skills
* Knowledge on F5 is a ...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:17
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Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.
As a Lead Software Engineer at JPMorgan Chase within Corporate Sector in Workforce Technology's cutting-edge custom integrations platform, you will be the front-end technical lead responsible to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
Drive significant business impact through your capabilities and contributions and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.
Job responsibilities
* Lead and mentor a team of full-stack, front-end focused developers, fostering a culture of innovation and excellence.
Participate in custom-tailored Scrum SDLC processes for planning and executing work.
* Design, develop, and maintain high-quality, scalable web applications using React and TypeScript.
* Collaborate with cross-functional teams, including back-end developers, UX/UI designers, and product managers, to deliver seamless user experiences.
* Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
Influence product design and application functionality through informed decision-making.
* Implement best practices for front-end development, including code reviews, testing, and continuous integration.
Apply innovative thinking and process re-evaluation using a first-principles framework.
* Stay current with emerging technologies and industry trends, applying this knowledge to drive continuous improvement and organizational influence across peers and decision-makers.
* Produce architecture and design artifacts for complex applications, ensuring design constraints are met by software code development.
* Contribute to the development of RESTful APIs using Java Spring Boot (preferred).
* Leverage AWS cloud services to enhance application performance, scalability, and security (preferred).
* Promote a team culture of diversity, equity, inclusion, and respect.
Required qualifications, capabilities, and skills
* Formal training or certification in software engineering concepts and 5+ years of applied experience.
* Ability to independently tackle design and functionality problems with minimal oversight with proven experience in leading and managing development teams
* Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills, with a passion for process improvement.
* Experience with Figma for design review.
* Deep understanding of modern front-end technologies, including HTML5, CSS3 (including Flexbox and CSS Modules), JavaScript ES7, and TypeScript.
* Understanding of front-end security best practices and vulnerability management.
* Expertise in React 18 and React Hooks,...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:17
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Welcome to the Escalations team! Our mission is to create a fun, engaging, empowered and inclusive team environment where we care about each other and every client we serve.
We support our employees with career development and professional networking opportunities, continuing higher education and the opportunity to obtain professional designations.
Our professionals work in a team based, call center environment supporting clients and prospects with investment account service requests and inquiries over the telephone.
We focus on delivering quality interactions through efficiency, serving a variety of unique types of accounts and client segments including You Invest, Chase Private Client, and the JPMorgan Private Bank.
Job Responsibilities
As a Client Data Analyst you will be a key member of the J.P.
Morgan Securities service team in our mission to create a great client experience.
You will handle escalation work in a team environment to provide issue resolution to investment account holders and internal wealth management employees over the telephone.
You will act as our second line of defense when clients or employees need to escalate concerns regarding an interaction or account related matter.
You will primarily be responsible for determining if exceptions to our standard operating procedures are warranted and appropriate and, if so, facilitate obtaining exceptions approval.
* Act as an expert for internal systems and processes
* Determine and facilitate exceptions to our standard operating procedures
* Efficiently complete research own issues from start to finish
* Leverage relationships with various areas of Wealth Management Client Operations to problem solve
* Participate in working groups for various projects or pilot programs to drive process improvement
* Occasionally take calls directly from internal and external clients
Required qualifications, capabilities, and skills
* FINRA Series 7 and 63 (or equivalent) required, in addition to meeting FINRA continuing education requirements
* Strong compliance record prior to position(s) and ability to hold a registration in all 50 states
* Excellent telephone communication skills and articulation of speech, displaying a high level of professionalism
* Ability to adapt conversations to meet the needs of a diverse client base across all 50 states
* Past history of leveraging sound judgment to solve complex problems
* Strong business and investment acumen; knowledge of Investment Products, Individual Retirement Accounts (IRAs) etc.
* Mastery of effective client profiling discussion techniques, active call listening skills, and the ability to make complex concepts simple
* Extremely organized and detail oriented, demonstrating working knowledge of Windows, Microsoft Office software (Word, Excel, PowerPoint, Outlook, etc.)
* Ability to create and foster strong partnerships with business partners, working independently as ...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:15
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Become an attorney in the Home Lending Originations Legal Department where you can support one of the world's most innovative banks, belong to a world-class legal department, and become an expert and trusted legal professional.
As a Home Lending Origination Attorney - Assistant Vice President, Senior Counsel within our Home Lending Originations Legal Department, you will spend your day collaborating with other legal professionals and supporting various partners within the Home Lending business.
The successful candidate will be able to act autonomously as a subject matter expert in federal and state mortgage laws.
They will have a demonstrated ability to collaborate with and influence their peers.
They will continuously seek opportunities to develop new skills, maintain an open mind, and a keen intellectual curiosity.
The Legal Department at JPMorgan Chase & Co.
manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters.
Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services.
As trusted advisors, we help the firm's clients while also safeguarding the integrity of the firm.
We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work.
If these values resonate with you, we would like to hear from you.
Job responsibilities
* Develop expertise in state and federal laws related to the origination of mortgage loans.
* Understand and provide guidance to the Home Lending line of business teams on matters that impact home lending to provide clear, consistent and comprehensive guidance to business partners.
* Actively contribute to the success of the team through team collaboration
* Provide support to the Home Lending Originations legal team with special projects, escalated matters and state law research
* Lead team projects and serve as a subject matter expert for an assigned legal review
Required qualifications, capabilities, and skills
* Minimum 2 years of legal experience with a mortgage company, bank or law firm
* Law Degree and membership in jurisdictional organization.
Attorney candidates must be in compliance with all relevant licensing requirements including the requirements of the jurisdiction where the role will be located prior to commencement of employment.
* Demonstrated ability to thrive in team environments and work effectively with a diverse group of stakeholders
* Solve problems with collaboration, creativity, and practicality
* Display strong analytical, organization, time-management and communication skills
* Possess legal research skills
* Ability to adapt to change effectively and exercise sound judgment
Preferred qualifications, capabilities, and skil...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:15
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Consumer & Community Banking (CCB) Product Operations contributes to solutions brought to not only the broader CCB Product, Experience, Data and Technology (PXT) community, but also course-corrects teams where they deviate from established guidelines.
We have a passion for learning, developing new processes and helping teams improve their performance.
As a Senior Associate in Consumer & Community Banking Product Operations, you will be a self-starter, focused on the governance, adoption and usage of agility tools within CCB Product, Experience, Data and Technology teams.
You will have the ability to manage multiple stakeholders across the CCB-wide community.
You will contribute in a dynamic environment as both an individual contributor and as part of broader, collaborative efforts.
Job responsibilities
* Create and define standards of Agility Tools for CCB PXT
* Focus on setting policies for consistent tool usage across the PXT community by reviewing requested changes to policies and providing recommendations.
Work with products to drive adoption of new policies.
* Draft, publish and maintain system and process documentation as a source of reference for CCB PXT
* Provide team guidance to product teams on usage of Agility tools and practices
* Focus on delivering the PXT leadership vision even when encountering headwinds
* Leverage analytic tools to provide insights and guidance on tool usage and areas for improvement
* Build and maintain relationships across CCB PXT community in order to effectively guide and influence change
* Be a hygiene champion by identifying opportunities to help teams better adhere to our data quality standards
* Ensure strategic updates are represented in the tool
* Work closely with training teams to create training content as tool usage evolves and policies change
* Participate in community engagement and represent CCB Product Operations in key forums
Required qualifications, capabilities, and skills
* 4+ years product, change management or process improvement experience.
* Exceptional written and verbal communication skills, including experience with executive level communication.
* Ability to build strong internal and external client relationships.
* Proficiency with Microsoft Office products.
* Candidates must be self-motivated and confident in ambiguous circumstances.
* College degree or equivalent experience.
Preferred qualifications, capabilities, and skills
* Experience working on projects through all phases of a software development lifecycle is a plus.
* Agile product experience, including use of agile project management tools (i.e.
Align, Jira, Confluence, etc.) a plus.
* Alteryx experience a plus.
Candidates must be able to physically work in one of our below offices 3 days a week and remotely from home 2 days per week.
The specific schedule will be determined and communicated by direct management.
...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:14
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
* Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
* Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the h...
....Read more...
Type: Permanent Location: Matthews, US-NC
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:13
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Embark on a rewarding and challenging career as a Vice President Operations Manager II with our dynamic team.
You'll have the opportunity to make a significant impact by improving our processes, supporting key initiatives, and expanding your skills in a supportive and collaborative environment.
Join us and contribute to our mission while advancing your career.
As a Vice President Operations Manager II you will work closely with the Correspondent Home Lending Operations providing leadership and guidance to the teams focused on closed loan review of new programs and/or products and higher complexity files.
You will be responsible for helping us roll out new items and testing them out, overseeing quality of new items, and making recommendations on process changes.
Job Responsibilities
* Maintain constant focus on customer service and all process flows that lead to delivering best in class service
* Assign work and sets workflow priorities, tracking unit's performance and monitoring daily business
* Ensure policy communication is completed, and validate employee understanding of required policies
* Identify risks and ensure appropriate controls are put in place
* Work in collaboration with key business partners to develop and implement solutions and controls.
* Work with other departments to develop new process and procedures as a result of loan level review findings
* Handle exception items, resolves complex issues, coordinates and oversees departmental projects
* Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals
* Plan for the development of all employees to strengthen current and future capabilities and enable them to contribute fully.
Value continuous learning by fostering a climate for the learning and development of self and others
* Demonstrate the ability to act in a decisive, urgent and committed way to achieve results
Required Qualifications, Capabilities, and Skills
* Minimum of 5 years' experience in Mortgage Lending - specifically Correspondent Lending or Post Closing
* Proven ability to lead, coach, and mentor at all position levels; Ability to consistently maintain high performance level especially in stressful situations
* Ability to follow complex methods and procedures in diverse routine and non-routine tasks
* Excellent working knowledge of mortgage originations, specifically mortgage operations, closed loan review, title, and insuring/post-closing, Flood Review, and Co-Op and CEMA documents.
* Consistently act in a way that is both trustworthy and trusting; Build and maintain trust with others
* Solid knowledge of Federal and State regulatory policies and procedures.
Excellent organizational skills including excellent written and verbal communication skills
* Strong interpersonal skills; Ability to effectively interact with various styles and levels of management and be able to adj...
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Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:12
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We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Full Stack Java Software Engineer III at JPMorgan Chase within the Employee Experience Technology Team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.
You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
* Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
* Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
* Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
* Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
* Contributes to software engineering communities of practice and events that explore new and emerging technologies
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 3+ years applied experience
* Hands-on practical experience in Frameworks, system design, application development, testing, and operational stability
* Proficient in coding Full Stack Java, Object Oriented Programming and Object Oriented Ontology,
* Proficient in RESTful APIs, Web Services and experience in building event-driven Micro Services
* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
* Overall knowledge of the Software Development Life Cycle
* Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
* Proficient in WEB- HTML, CSS
* Hands on experience in Mobile: security, app deployment, push notification,platform specific SDLC, UI/UX
* Exposure to cloud technologies
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small bus...
....Read more...
Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:12
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Lead Associate - Operations in Branch Banking, you support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.
You will make customers feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Job responsibilities
* Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
* Processes and assist customers with transactions
* Introduces customers to the branch team who will build relationships and assist with specialized financial needs
* Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
* High school degree, GED, or foreign equivalent
* Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
* Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate
* Strong desire and ability to influence, educate, and connect team, partners, and customers to technology
* Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
* Some College level or military equivalent or 2+ years of branch banking experience
Training requirement
* Successful completion of the Lead Associate Operations training program is a pre-requisite to be considered active in Lead Associate Operations role
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission...
....Read more...
Type: Permanent Location: Santa Rosa, US-CA
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:11
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Lead in crafting user-centric designs for digital products, focusing on inclusivity and accessibility in the financial sector.
As an Experience Design Senior Associate on the Channels Profile & Settings team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles.
Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users.
As a core contributor, you align user needs with business goals, navigating complex problems and driving strategic thinking.
Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
Job responsibilities
* Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices.
* Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.
* Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making.
* Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users.
* Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings.
* Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking.
Required qualifications, capabilities, and skills
* 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
* Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma)
* Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
* Demonstrated experience interpreting complex data and research transforming it into actionable insights for informed decision-making.
* Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
* Ability to empathize with our customers and develop solutions that will improve their overall experience with our products.
* Experience working on projects that had aspects of overall assessment of existing...
....Read more...
Type: Permanent Location: Brooklyn, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:09
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We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Consumer & Community Banking, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.
You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
* Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
* Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
* Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
* Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
* Contributes to software engineering communities of practice and events that explore new and emerging technologies
* Adds to team culture of diversity, equity, inclusion, and respect
* Ability to troubleshoot and identify the root cause of issues under time pressure
* Customer-focused mindset, taking pride in creating an informative data-driven journey
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 3+ years applied experience
* Hands-on practical experience in system design, application development, testing, and operational stability
* Proficient in coding in one or more languages
* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
* Overall knowledge of the Software Development Life Cycle
* Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* Strong written and oral communication skills to collaborate effectively across different business and technology teams.
Preferred qualifications, capabilities, and skills
* Familiarity with modern front-end technologies
* Exposure to cloud technologies
* Experience with React Hooks, ESNext, Typescript, REST, and experience developing SPAs
* A strong ...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:09
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Take your project management career to the next level and join the team responsible for the delivery of the Strategic End State Programs! With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As a Project Manager II- Markets Operations Transformation in the Markets Operations Transformation team, you will be responsible for aligning cross-functional projects, ensuring that they're fiscally and technically within reason and aligned to the business priorities.
You will be asked to lead governance routines, work streams and projects across Markets Operations.
You will collaborate with various internal teams and business leaders alike to deliver Target State Solutions that are aligned with the strategy, cost optimization, regulatory reporting, and end state client experience.
Job responsibilities
* Lead and drive execution of multiple projects/programs across Markets Operations areas, specifically with regards to the implementation of operational improvements (i.e.
increase Straight Through Processing rates, reduce cost), regulatory & industry changes (i.e.
benchmark reform, move to T+1 settlement for US Securities), and business aligned growth and strategic initiatives (i.e.
expansion to new markets & new products)
* Take responsibility of end-to-end delivery of these projects/programs, partnering closely with teams across Operations, Technology, Sales & Trading, Data & Analytics, Legal & Compliance, Finance, Human Resources, and other corporate functions.
This will include project planning and analysis, resource management, driving or overseeing project execution, and reporting of status to senior management
* Perform activities supporting the governance infrastructure of the projects/programs, including the chairing of project working group meeting and preparing materials and updates for steering committees
* Partner with stakeholders to perform impact analysis, define requirements, create operating models, and ensure all risks & issues are documented and escalated within the appropriate governance channels
* Define clear objectives, outcomes and criteria to measure success of each project
Required qualifications, capabilities, and skills
* Bachelor's degree from an accredited institution
* Previous experience in project management / business analysis
* Excellent written/verbal communication targeting various stakeholders and senior management
* Strong presentation skillset with effective story telling and advanced experience using Microsoft Office, including Excel, and PowerPoint
* Excellent analytical and logical thinking to understand and analyze complex business problems with strong data analysis skills, including analysis of operational, process, and financial data
* Strong organizational and prioritization skills, detail-...
....Read more...
Type: Permanent Location: Brooklyn, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:08
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You're ready to gain the skills and experience needed to grow within your role and advance your career - and we have the perfect software engineering opportunity for you.
As a Software Engineer III at JPMorgan Chase within the Corporate Investment Bank Management and Support functions group, you will be an integral part of an agile team.
Your role will involve enhancing, designing, and delivering software components for the firm's cutting-edge technology products in a secure, stable, and scalable manner.
As an evolving member of a software engineering team, you will implement software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system.
This role will provide you with the opportunity to gain the skills and experience necessary for growth within your position.
Job responsibilities
* Executes standard software solutions, design, development, and technical troubleshooting
* Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
* Works on JP Morgan flagship technology product, Athena, which is one of the largest Python code bases in the world (50+ million lines of code).
* Collaborates with Quant Researchers and Business Users to document functional requirements
* Writes high quality code in python and React/Java Script to build best in class applications what would be used directly by the business users
* Gains exposure to Pricing, Risk and Trade Management functions by working closely with business users
* Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 3+ years applied experience
* Hands-on practical experience in system design, application development, testing, and operational stability
* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
* Strong knowledge on algorithms, data structures, design patterns and OOP.
* Proficiency in one or more programming languages (Python, C++, Java)
* Exposure to agile methodologies such as CI/CD, Applicant Resiliency, and Security
* Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
* Familiarity with modern front-end technologies: React.JS
* Exposure to cloud technologies
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under...
....Read more...
Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:08
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You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You are energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers.
You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.
You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
* Delivers an exceptional customer experience by acting with a customer-first attitude
* Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
* Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
* Influences, educates, and connects customers to technology
* Possesses initiative and knowledge to provide financial options for customers using a consultative approach
* Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
* Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.
All unlicensed applicants must obtain their licenses within 180 days of hire
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
* Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
...
....Read more...
Type: Permanent Location: Scotts Valley, US-CA
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:06
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Ithaca, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:05
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You are a natural leader.
You do what's right for customers and colleagues, and you inspire others to do the same.
Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.
Job summary
As a Division Leader in Credit Card Collections, you will be responsible for the day-to-day operations and strategic planning for the Card Service Team, including but not limited to, service levels and operations business objectives.
You will support and develop a team of 3-8 Team Leaders with 125 indirect nonexempt specialists through regular coaching and feedback sessions, while assisting with the coordination of internal operation activities.
You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.
Job responsibilities
* Lead and manage a team of 3-8 Account Supervisors/Team Leaders performance, leading by example and coaching on key behaviors to motivate sustained results
* Lead and utilize performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards as well as selecting and retaining talent
* Ensure assigned area is adequately staffed and all personnel are appropriately trained and developed
* Assist in oversight of day-to-day coordination of internal operation activities, including inventory management, customer service, management reporting, and data production
* Perform root cause analysis and provide clear and concise documentation on steps taken to resolve open gaps and promoting continuous improvement initiatives
* Develop strategic site plans focused on enhancing the customer service experience and employee experience, and driving goal achievement
* Execute on root-cause analysis of risk and compliance issues and client/customer/stakeholder complaints
* Handle exception items, resolves complex issues, and assists with line of business projects
* Interact and develop strong, collaborative partnerships with a variety of internal periphery departments
Required qualifications, capabilities, and skills
* Five years of leadership/management experience
* Experience working within a large department or group within an Operations function, with a focus on relationship management
* Ability to influence decisions as well as influence internal and external business partners
* Leadership skills including but not limited to delegation, conflict resolution, and prioritization of diverse work loads
* Ability to be flexible, adhere to tight deadlines and perform in a constantly changing environment.
* Ability to interpret and analyze data
* Excellent communication and interpersonal skills with the ability to effectively present data analysis to senior leaders in a clear and effective manner
* High Sch...
....Read more...
Type: Permanent Location: Tempe, US-AZ
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:04
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
* Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
* Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the h...
....Read more...
Type: Permanent Location: Haverford, US-PA
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:03
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:02
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Lead Associate - Operations in Branch Banking, you support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.
You will make customers feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Job responsibilities
* Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
* Processes and assist customers with transactions
* Introduces customers to the branch team who will build relationships and assist with specialized financial needs
* Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
* High school degree, GED, or foreign equivalent
* Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
* Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate
* Strong desire and ability to influence, educate, and connect team, partners, and customers to technology
* Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
* Some College level or military equivalent or 2+ years of branch banking experience
Training requirement
* Successful completion of the Lead Associate Operations training program is a pre-requisite to be considered active in Lead Associate Operations role
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission...
....Read more...
Type: Permanent Location: Ponte Vedra Beach, US-FL
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:02
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Choctaw, US-OK
Salary / Rate: Not Specified
Posted: 2024-08-29 08:28:01
