-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:14
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:14
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:13
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:12
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:12
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:11
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:10
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:10
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:09
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:09
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:08
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:07
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:07
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:05
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:04
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:03
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:03
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:02
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:01
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:01
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:00
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-03-02 07:19:00
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-03-02 07:18:59
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS089, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead enterprise-level systems engineering for the Advana platform across IL2, IL5, IL6, and JWICS environments
- Develop component and sub-component system designs using MBSE methodologies and SysML-aligned artifacts
- Analyze and manage technical requirements, ensuring traceability across mission, platform, and customer use cases
- Define and assess system interfaces, human-system interactions, and operational workflows
- Support integration of government, commercial, and open-source technologies across the platform ecosystem
- Lead engineering prioritization, risk analysis, and technical decision-making across multi-stakeholder teams
- Develop and maintain system architecture documentation, configuration baselines, and engineering processes
- Support design, planning, and execution of verification, validation, and test events
- Troubleshoot and resolve complex system issues requiring infrastructure, configuration, or code-level changes
- Contribute to cybersecurity engineering, RMF alignment, Zero Trust architecture, and system ATO documentation
Job-Specific Minimum Requirements:
- 10+ years of systems engineering experience, including in complex DoD or IC environments
- Active TS with SCI.
CI Poly preferred.
- Active DoD 8140-compliant certification required.
Candidates who do not currently hold the certification will be required to obtain it within 30 days of receiving an offer.
- Proven leadership experience on major technical programs or enterprise transformation efforts
Preferred Skills and Qualifications:
- Experience supporting large-scale data platforms, distributed systems, or multi-domain architectures
- Familiarity with cloud environments (AWS, Azure, or on-prem CSPs), containerization, and orchestration
- Understanding of SRE principles, performance engineering, and observability frameworks
- Experience with Zero Trust components, RMF packages, and cybersecurity architecture
- Ability to translate complex technical issues for senior leaders, mission partners, and non-technical stakeholders
- Prior experience supporting AI/ML platforms, enterprise analytics ecosystems, or cross-domain solutions -
- Demonstrated experience applying MBSE, SysML, or architecture modeling tools
- Proven experience identifying, developing, and closing new business opportunities through strategic prospecting, partnerships, and relationship management.
- Demonstrated ability to drive revenue growth by analyzing market trends, building compelling value propositions, and negotiating commercial agreements.
#techjobs #clearance #VeteransPage
Minimum Requirements
TCS089, T5, Band 8
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information ...
....Read more...
Type: Permanent Location: Arlington, US-VA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:18:58
-
Essential Duties and Responsibilities:
- Perform all job functions in compliance with HIPAA policies and adhere to local and externally relevant health and safety laws and policies.
- Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.
- Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.
- Document all actions taken and other pertinent information as it relates to veteran and provider interaction.
- Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of the clinic throughout the day.
- Must live in or near Fishers, IN
- Ability to travel by car to local clinics required
- Reliable transportation to travel to other clinics required
- Valid driver's license required
- Ability to work some weekend shifts (Saturday and Sunday) as needed required
#maxcorp
Minimum Requirements
- High School Diploma or GED required.
- Previous medical office assistance and/or customer service experience is preferred.
#HotJobs0224LI #HotJobs0224FB #HotJobs0224X #HotJobs0224TH #TrendingJobs
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
21.67
Maximum Salary
$
21.67
*
....Read more...
Type: Permanent Location: Fishers, US-IN
Salary / Rate: Not Specified
Posted: 2026-03-02 07:18:58
