-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:38
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:33
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:30
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:29
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:28
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:28
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:25
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:21
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:17
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:12
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:09
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:06
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-09-15 11:20:03
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-09-15 11:19:58
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-09-15 11:19:55
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-09-15 11:19:52
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-09-15 11:19:49
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-09-15 11:19:44
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-09-15 11:19:41
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-09-15 11:19:38
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-09-15 11:19:35
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-09-15 11:19:31
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-09-15 11:19:25
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-09-15 11:19:21
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-09-15 11:19:16
