-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:09
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:08
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WHAT WILL YOUR NEW ROLE BE
* Ensuring the accuracy, completeness, and timely completion of monthly financial reporting
* Technical accounting analysis under International Financial Reporting Standards (IFRS)
* Analyzing; summarizing and presenting financial results to senior leadership
* Co-ordinate and provide analyses that support the decision-making of senior leadership
* Manage, coach and mentor a team of finance professionals including CPA’s and CPA candidates
* Review multiple-element software contracts to ensure proper revenue recognition under IFRS 15 guidelines, including regular review of supporting schedules
* Co-ordinate audit requests and respond to queries during quarterly reviews and the interim and year-end audit
* Assist the M&A team with finance due diligence items and oversee the financial integration of new acquisitions, including intangible valuations and acquisition accounting entries
WHAT WE ARE LOOKING FOR
* 5+ years of work experience in an accounting or finance environment
* CPA (or equivalent) designation
* Experience building and managing relationships with direct reports and internal stakeholders
WHAT WILL MAKE YOU STAND OUT
* Familiarity with IFRS reporting framework
* Progressive experience working at an accounting firm or software company
* Solutions focused mindset with a desire to improve processes
WHAT WE OFFER
* Three weeks' vacation and five personal days
* Comprehensive Medical, Dental and Vision coverage from your first day of employment
* Financial and professional development support for CPA candidates and members
* Employee stock ownership and RRSP matching programs
* Lifestyle rewards program
* Flexible work options
* Performance driven organization with many opportunities for advancement
* And more!
COMPENSATION DETAILS
The potential salary range for this role is $87,500 to $105,000 per year, with eligibility for bonus or merit program.
Final compensation will be based on experience, skills, market conditions, and internal equity.
We offer a competitive Total Rewards program including health benefits, RRSP matching, stock option, and career development opportunities.
....Read more...
Type: Permanent Location: Ottawa, CA-ON
Salary / Rate: 115000
Posted: 2026-02-27 08:13:07
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:07
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:06
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:05
-
Application Support Analyst
Harris Computer Corporation (Systems & Software)
Remote role – Canada or USA
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.
We’re looking for ambitious people who share our values and want to make every day better for people around the world.
If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
We are looking for an Application Support Analyst to join our support team.
Systems & Software, a subsidiary of Harris Computer Systems, has been a top-rated Customer Information System (CIS) provider to municipal and investor-owned (IOU) electric, water and gas utilities for over 40 years. With an unrivaled track record of success, our web-based enQuesta Software drives advanced business performance and customer engagement.
We are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to manage real-world solutions and positive user experiences at every interaction.
The successful applicant will be involved with functional support our CIS, enQuesta. You will work with our business users along with product and technology teams to provide primary support for production issues.
As an experienced analyst, your triage skills will help ensure we’re doing the most important work first.
This remote role welcomes candidates anywhere in Canada and the US.
With preference given to Canada's west coast candidates.
Reporting to the Customer Support Team Supervisor, the support analyst will:
* Handle support calls or tickets.
* Install and update product line applications, integrated third party applications, and operating system and database applications.
* Exercise sound professional judgment in investigating technical problems.
* Collect detailed information to categorize requests and establish a method of resolution.
* Document all customer communication through tickets.
What we are looking for:
* 1+ years of experience in an Application Support role
* Strong communication skills & bias for action
* Practical experience and an understanding of incident management, problem, and change management
* Curious and independently minded with a proven ability to thrive in a self-motivated fast-paced, ambiguous, and rapidly changing environment
* Strong communication skills & bias for action
What would make you standout:
* +1 year of customer service experience in a technical environment or relevant experience.
* +1 year of experience in technical troubleshooting.
* +1 year of experience providing onsite attention and support for specific clients.
* +1 year of proven problem-solving abilities.
* 4+ years of experience with Agile Methodology
* Strong analytical, research and collaboration skills
What we can offer:
* The opportun...
....Read more...
Type: Permanent Location: Cochabamba, BO-C
Salary / Rate: 1500
Posted: 2026-02-27 08:13:05
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:04
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:03
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:03
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:02
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:01
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:01
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:00
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:59
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:59
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:58
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:58
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:57
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:56
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:56
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:55
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:54
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:54
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:53
