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Engineer II Plastics Testing -Plymouth, Michigan
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Test Engineerto join our Transportation Technologies team in Plymouth, Michigan.
This is a fantastic opportunity to grow a versatile career in materials testing.
Intertek's Transportation Technologies team offers Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enables our customers to power ahead safely.
Our automotive, battery and energy storage, and related transportation industry testing and certification expertise is recognized by leading manufacturers worldwide for evaluating how their products and services meet and exceed quality, safety, sustainability and performance standards.
Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.
We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.
Our Purpose: Bringing quality, safety, and sustainability to life.
What are we looking for?
The Engineer II, under general supervision, supports the operations team responsible for providing diverse range of plastics testing and characterization services to global polymer manufacturers, compounders, fabricators and end-users.
Shift/Schedule: Monday - Friday 8am - 5pm
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
* Set up test apparatus, operate equipment, maintain equipment and facilities
* Prepare test samples and obtain and record test data in accordance with standards
* Creates solutions and resolves issues for customers' testing requirements
* Work with customers to specify and recommend testing within capabilities
* Perform analysis of test data and more complex calculations
* Record data and write reports in standardized formats
* Participate in proofing of project reports
* Prepare project files for compliance with operating procedures
* Make recommendations regarding technical decisions relating to the interpretation and applicability of test standards
* Communicate with clients and management regarding tests or improvements
* Mentor and instruct laboratory technicians
* Perform other duties as required.
This position outline is a general guideline and does not represent all encompassing details.
The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
* Bachelor's degree: Engineering, Chemistry or related field
* Experience: 4 - 6 years in plastics...
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Type: Permanent Location: Plymouth, US-MI
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:11
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A division of Harris, Globys, we're looking for a Senior SDE to join a small, high-ownership engineering team and play a central role in modernizing our mission-critical platform — migrating and re-architecting legacy .NET/SQL Server systems to Azure.
The technical challenge here is real: massive data scale, demanding performance requirements, and an opportunity to challenge conventional thinking about how cloud migration gets done.
You'll own the detailed design and development of entire projects — translating high-level architectural direction into concrete technical decisions, system designs, and working code.
This is not a greenfield role: you'll work hands-on with existing codebases, decompose monolithic architectures, containerize workloads, and drive cloud adoption across a complex, data-intensive environment.
We operate with a small-company mindset — autonomy, ownership, minimal hand-holding — but with the quality and performance standards of a much larger organization.
Salary:
135k-190k CAD
80k-140k USD
This remote role welcomes candidates anywhere in Canada and Costa Rica.
What your impact will be:
* Modernize our platform — Migrate our .NET Framework / ASP.NET / IIS platform to modern .NET and Azure, breaking monolithic architectures into microservices or modular designs.
* Architect and build — Design secure, scalable APIs and microservices across hybrid and Azure environments, leveraging PaaS and serverless capabilities.
* Own the data layer — Optimize multi-terabyte SQL Server databases on-prem and in Azure.
Tune queries, manage indexing and partitioning, and plan large-scale data migrations.
* Build integrations & pipelines — Design and maintain complex data pipelines, migrating on-prem patterns to Azure using Data Factory, Integration Services, and Event Hubs.
* Containerize workloads — Move existing .NET workloads into Docker and Kubernetes (AKS), establishing patterns for the team.
* Leverage AI across the SDLC — Apply AI tools to accelerate requirements, code generation, testing, and code review.
* Elevate the team — As a senior IC, informally mentor peers on technical skills and career growth.
Collaborate with Product Owners and cross-functional teams to shape technical direction.
What we are looking for:
* 8+ years building complex software on the Microsoft stack (.NET / C#) with deep hands-on SQL Server experience at multi-terabyte scale — stored procedures, query plan analysis, index optimization, partitioning, and performance tuning.
We're looking for someone who brings confidence and depth in these core technologies and can hit the ground running.
* Hands-on legacy modernization experience — migrating .NET Framework apps to modern .NET, refactoring monoliths, and re-platforming n-tier architectures.
* Strong Azure experience across compute, integration, data, security, and observability.
We use or plan to use services such as App ...
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Type: Permanent Location: Ottawa, CA-ON
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:11
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L'agent·e de centre d’appel agit comme premier point de contact auprès des clients et prospects.
Il répond aux appels entrants, effectue des appels sortants et offre un service professionnel, courtois et efficace.
Dans le domaine du logiciel, il soutient à la fois la relation client et le développement des affaires en participant activement aux activités de ventes et de prospection téléphonique.
Responsabilités et tâches principales:
* Répondre aux appels entrants de clients et prospects de façon professionnelle et efficace.
* Effectuer des appels sortants dans le cadre de suivis, campagnes de prospection ou relances commerciales.
* Présenter les logiciels et services de l’entreprise et susciter l’intérêt des prospects.
* Identifier et qualifier les besoins des clients afin de générer des opportunités de vente.
* Prendre des rendez-vous pour l’équipe des ventes ou transférer les prospects qualifiés aux représentants.
* Maintenir et mettre à jour les informations clients et prospects dans le système CRM.
* Respecter les scripts, procédures et politiques établies tout en personnalisant l’approche client.
* Collaborer avec les équipes de ventes et de marketing afin d’optimiser les campagnes et le suivi des leads.
* Participer à l’amélioration continue des processus en partageant les commentaires des clients et prospects.
Exigences:
* Diplôme d’études secondaires ou collégiales, ou expérience équivalente.
* Expérience pertinente en centre d’appel, télémarketing, ventes internes ou développement d’affaires.
* Excellentes compétences en communication orale et persuasion.
* Aisance avec l’informatique et intérêt pour les logiciels et technologies.
* Capacité à gérer un volume d’appels élevé et à travailler avec des objectifs de performance.
* Attitude professionnelle axée sur le service, la persuasion et la conversion de prospects.
Atouts:
* Une connaissance de base de l’anglais est un atout, car nous avons des clients, des partenaires et fournisseurs anglophones, et le titulaire du poste peut avoir à l’occasion à communiquer dans cette langue.
* Expérience en vente B2B ou dans l’industrie logicielle.
* Connaissance d’un CRM ou d’outils de prospection.
*Seul les candidats retenus seront contactés
*
Harris souscrit à un programme d’accès à l’égalité en emploi et les candidatures des membres des groupes visés à savoir les femmes, les personnes handicapées, les personnes autochtones et les minorités visibles sont encouragées à soumettre leur candidature.
Si vous êtes une personne handicapée, vous pouvez recevoir, sur demande, de l’assistance pour le processus de présélection et de sélection.
L'équipe de recrutement de talents de Harris n'a pas recours aux messages texte pour entrer en communication avec les candidats ou solliciter des informations confi...
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Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:10
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Job Duties and Responsibilities:
• Perform application installations, upgrades, and technical project leadership for existing and new customers.
• Builds strong, positive relationship with the customer and project team members.
• Provides technical guidance for Customers to strengthen their knowledge or technical skill levels.
• Plans and implements self-improvement activities to meet current and future needs.
Knowledge, Skills and Abilities
The following skills or knowledge are beneficial to the success of this role:
• Strong Knowledge of software applications and operating platforms, storage area networks, business continuity and disaster recovery.
• Basic familiarity with healthcare organizations.
• Excellent communication skills.
• Well organized, detail oriented, self starter, able to work independently.
• Experience with Microsoft Office, Visio and Microsoft operating systems.
• Working knowledge of VMWare/Virtual Server, Windows 2012 Server, Windows 10/11, SQL Server 2016, Microsoft Office, .NET., Networking technologies, Citrix/Terminal Services
• Must demonstrate the ability to learn and communicate new technologies.
• Knowledge of the software and hardware implementation methodology
• Knowledge of ASR, SAN (storage area networks), data replication and backup.
• Knowledge of IT industry and industry trends
• Ability to anticipate problems and initiate corrective action
• Ability to identify best solutions to identified problems or deficiencies
Job Entry Requirements:
Required Education- Related technical college degree or equivalent qualifications/experiences.
Working knowledge of cloud technologies preferably Azure.
Prefer Technical Certification(s) such as Microsoft Certified, Amazon Certified Proven or similar certification
If required willing to travel.
Job Level Requirements
· KNOWLEDGE: Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. This job is the fully qualified, career-oriented, journey-level position.
· JOB COMPLEXITY: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel.
· SUPERVISION: Normally receives little instruction on day-to-day work, general instructions on new assignments.
· EXPERIENCE: Typically requires a minimum of 5 years plus of related experience.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:10
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Harris Corporate is seeking an Accounts Payable Clerk to work closely with fellow team members in providing support and analysis for the Company.
The successful applicant will be working along with a team of highly motivated individuals who are engaged in continuous improvement.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal goals and dreams! We are a financially strong, growing and stable company that offers employees the opportunity to learn and have fun! We empower our employees to make a difference and directly contribute to the success of the organization!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
We offer a comprehensive benefit package as well as other additional “Perks”!
WHAT WILL YOUR NEW ROLE BE
* Responsible for the timely and accurate processing of payable and expense transactions.
* Responsible for safeguarding corporate assets by ensuring all claims are mathematically correct and include the appropriate approvals for all levels of expenditures.
* Respond to supplier and employee enquiries politely and in a timely manner.
* Maintaining proper files of supplier invoices and expense reports.
* Assist with document shipping as required.
* Providing support to the Finance team and business unit leadership.
WHAT ARE WE LOOKING FOR?
* Good interpersonal and communication skills, able to work well in a team environment
* Attention to detail and accuracy
WHAT WOULD WE LOVE TO SEE?
* Process and result oriented
* Embraces change and continuous improvements (change agent)
* Experience with software such as MS Office, Great Plains & Jaggaer
WHAT WE OFFER
* Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
* Comprehensive Medical, Dental and Vision coverage from your first day of employment
* Financial and professional development support for CPA candidates and members
* Employee stock ownership and RRSP matching programs
* Lifestyle rewards program
* Flexible work options
* Performance driven organization with many opportunities for advancement
* And more!
Compensation Details:
The potential salary range for this role is $40,000 to $45,000 per year, with eligibility for bonus or merit program.
Final compensation will be based on experience, skills, market conditions, and internal equity.
We offer a competitive Total Rewards program including health benefits, RRSP matching, stock option, and career development opportunities.
*Only successful candidates will be contacted
*.
Harris is committed to an equal opportunity employment program, and applications from members of targeted groups, including women, persons with disabilities, Indigenous peoples, and visible minorities, are encouraged.
If you are a person with a disability, you may r...
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Type: Permanent Location: Ottawa, CA-ON
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:09
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• Provides continual technical guidance and support to the client on an ongoing basis.
• Collaborates with the internal technical teams to ensure successful implementation and integration of the proposed solutions.
• Collaborates with business stakeholders and Technical Account Managers (TAMs) to understand business requirements and objectives; Designs solutions that align with Hosting best practices, industry standards, and organizational business priorities.
• Develops and documents overall technical architecture for the client including infrastructure components, data flow, integration points, domain trust relationships, security considerations, and performance requirements.
• Designs and documents integration of various systems, components, and third-party services to create a detailed application environment.
• Creates architectural diagrams and documentation to effectively communicate design to the account team.
• Identifies potential technical risks and provides mitigation strategies.
• Proactively addresses challenges related to project deliverables and client environments.
• Reviews control systems for assigned client(s) on a weekly basis and takes appropriate actions to mitigate issues.
• Contributes to the development and refinement of internal processes and best practices.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:08
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Job Duties and Responsibilities:
* Perform application installations, upgrades, and product maintenance for existing customers.
* Troubleshoot application upgrade issues, problem analysis, diagnosis and remediation including critical events.
* Create and maintain upgrade-documentation and processes.
* Build strong positive relationships with the customer and project team members.
* Planning, prioritizing, and executing assignments within deadlines.
* Coordinates and drives compliance with change control policies and processes.
Knowledge, Skills and Abilities
The following skills or knowledge are beneficial to the success of this role:
* Strong Knowledge and experience with Windows operating systems and SQL Server (including Windows / SQL permissions, Windows Clustering, SQL Server AlwaysOn, and SQL code / queries).
* Familiarity with PowerShell and writing scripts to perform application installs / uninstalls.
* Excellent communication skills.
* Strong problem solving skills.
* Well organized, detail oriented, self starter, able to work independently.
* Working knowledge of VMWare and Active Directory.
* Must demonstrate the ability to learn and communicate new technologies.
* Knowledge of the software and hardware implementation methodology.
* Ability to identify best solutions to discovered problems or deficiencies.
Education:
* BA or BS degree in computer science, engineering, information systems/technology, and/or other relevant combination of training and work experience.
* Microsoft AZ-900 Certification is recommended.
Requirements
* Ability to communicate with all levels of staff and management.
* Ability to explain technical terms to non-technical individuals.
* Will require nighttime work at times to perform application upgrades in a production environment.
* Experience: Typically requires a minimum of 2 to 3 years of related experience.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:08
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Altera Digital Health
Legal Counsel (Commercial & Tech)
At Altera Digital Health, we develop the tech that helps hospitals and clinicians provide better patient care.
But we don’t do it alone.
We are part of Harris, a global powerhouse that acquires and grows software companies across the world.
We’re looking for a Solicitor who wants more variety than a standard in-house role.
This position is a 50/50 split between Altera Digital Health and our parent company, Harris.
This isn't a one-dimensional role.
You’ll spend your time navigating the specific legal nuances of digital healthcare with one team, while supporting the broader Harris portfolio on high-level commercial deals and group-wide initiatives with the other.
What your day-to-day actually looks like:
* The Altera Side (50%): You’ll be the go-to for our UK and International teams.
You’ll negotiate the SaaS licenses and vendor deals that keep digital healthcare moving.
* The Harris Side (50%): You’ll plug into the wider Harris legal network, tackling group-level projects, M&A due diligence, and commercial contracts across a massive range of software businesses.
* Being the "Go-To": In both roles, you aren't just a "checker" of documents.
You’re a pragmatic advisor helping Sales and Product teams figure out how to get deals over the line safely.
* Spotting the Icebergs: You’ll find and fix legal risks before they become headaches, providing clear, human-readable advice to people who don't speak "legalese."
Who you are:
* You’re a Qualified Solicitor (England & Wales) with a solid foundation in commercial or corporate law.
* You’re a pragmatist.
You know how to find a middle ground that protects the business without killing the deal.
* You can explain complex legal points to a Sales Manager in a way that makes sense.
* If you have experience in Health-Tech or SaaS, that’s great, but we’re really looking for a sharp, adaptable commercial mind who can handle the variety of a dual-company role.
Why Altera & Harris?
* Diversified Exposure: Benefit from the niche expertise of a specialized health-tech firm combined with the global reach of a premier software acquisition group.
* Impact-Driven Work: Contribute directly to the technology that supports frontline healthcare services globally.
* Professional Development: Gain access to the extensive career pathways and mentorship opportunities available within the wider Harris and Constellation Software (CSI) ecosystem.
* In-House Environment: Transition away from billable hour structures into a role focused on long-term business impact and strategic partnership.
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Type: Permanent Location: Birmingham, GB-BIR
Salary / Rate: 70000
Posted: 2026-02-27 08:14:07
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Assist in directing and supervising all functions, duties and activities for the Front-end department.
Support the day-to-day functions of the Front-end operations.
Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Colorado, King Soopers merged with The Kroger Company in 1983.
Today, we're proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our King Soopers family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math (counting, a...
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Type: Permanent Location: Aurora, US-CO
Salary / Rate: 26.61
Posted: 2026-02-27 08:14:06
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Based in Colorado, King Soopers merged with The Kroger Company in 1983.
Today, we're proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our King Soopers family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
Desired Previous Job Experience:
* Customer Service skills
* Retail experience
Essential Job Functions:
• Grocery Clerk helps custo...
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Type: Permanent Location: Wheat Ridge, US-CO
Salary / Rate: 21.505
Posted: 2026-02-27 08:14:06
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Create an outstanding customer experience and inspire associates to deliver excellent customer service.
Establish and maintain a safe, clean environment that encourages our customers to return.
Achieve sales and profit goals established for the department, control all established quality assurance standards and expenses and properly schedule and staff technicians to meet the needs of the business.
Monitor all functions, duties and activities for the department.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Arizona, Fry's Food Stores merged with The Kroger Company in 1983.
Today, we're proudly serving Fry's customers in over 120 stores throughout Arizona.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fry's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Bachelor's Degree in Pharmacy
* Current state pharmacist licensure in good standing
* Effective oral/written communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Ability to handle stressful situations
Desired
* 1 year of retai...
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Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:05
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Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
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Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:05
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Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
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Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:04
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Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:03
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:03
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:02
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:02
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:01
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:00
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:14:00
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:59
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:58
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:58
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:57
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:56
