-
Accountability
1.
Clinical Assurance & Scope of Practice:
Provide clinical assurance across Health Solutions programmes, ensuring clinical and non-clinical colleagues operate within agreed competencies, professional standards, delegated authority and scope of practice.
2.
Partnership & System Working:
Develop and maintain effective relationships with local authorities, NHS organisations, community providers, voluntary sector organisations and other stakeholders to support integrated pathways and improve participant access to appropriate services.
3.
Governance, Quality & Safeguarding:
Support governance arrangements including safeguarding, quality assurance, incident management, audit activities, risk management and continuous improvement initiatives.
4.
Pathway Design & Optimisation:
Work collaboratively with operational, clinical and partner organisations to develop, review and optimise health-informed pathways, escalation processes and referral routes that support positive participant outcomes.
5.
Workforce Capability & Safe Practice:
Support workforce development through training, coaching, guidance and assurance activities that promote safe practice, professional boundaries and consistent delivery of health-informed interventions.
6.
Clinical Advice & Escalation Frameworks:
Provide expert advice on clinical governance, professional standards, escalation processes and safe service delivery, ensuring appropriate management of safeguarding concerns, red flags and clinical safety issues.
7.
Reporting, Audit & Continuous Improvement:
Produce assurance reports, monitor trends, review incidents and feedback, and support quality improvement activities that strengthen service effectiveness and governance arrangements.
8.
Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect.
Key Contacts & Relationships:
Internal
* Director of Clinical Partnership & Innovation
* Clinical Governance & Professional Standards Teams
* Health Solutions Programme Leads
* Health Confidence Coaches / Health System Navigators
* Operational Leaders
* Quality & Continuous Improvement
* Safeguarding, Information Governance, Data & Insight Teams
External
* Local Authorities
* Integrated Care Systems and NHS Providers
* Primary Care Services
* Community and Voluntary Sector Organisations
* Commissioners
* Social Care Partners
* Education, Skills and Employment Partners
Qualifications & Experience
Essential
* Demonstrable experience in clinical governance, quality assurance or clinical assurance within health, wellbeing or related services.
* Experience working across multidisciplinary clinical and non-clinical teams.
* Proven track record of stakeholder engagement and partnership working with health, social care, local authority or community organisations.
* Un...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-04 11:05:16
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Accountability
1.
Clinical Assurance & Scope of Practice:
Provide clinical assurance across Health Solutions programmes, ensuring clinical and non-clinical colleagues operate within agreed competencies, professional standards, delegated authority and scope of practice.
2.
Partnership & System Working:
Develop and maintain effective relationships with local authorities, NHS organisations, community providers, voluntary sector organisations and other stakeholders to support integrated pathways and improve participant access to appropriate services.
3.
Governance, Quality & Safeguarding:
Support governance arrangements including safeguarding, quality assurance, incident management, audit activities, risk management and continuous improvement initiatives.
4.
Pathway Design & Optimisation:
Work collaboratively with operational, clinical and partner organisations to develop, review and optimise health-informed pathways, escalation processes and referral routes that support positive participant outcomes.
5.
Workforce Capability & Safe Practice:
Support workforce development through training, coaching, guidance and assurance activities that promote safe practice, professional boundaries and consistent delivery of health-informed interventions.
6.
Clinical Advice & Escalation Frameworks:
Provide expert advice on clinical governance, professional standards, escalation processes and safe service delivery, ensuring appropriate management of safeguarding concerns, red flags and clinical safety issues.
7.
Reporting, Audit & Continuous Improvement:
Produce assurance reports, monitor trends, review incidents and feedback, and support quality improvement activities that strengthen service effectiveness and governance arrangements.
8.
Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect.
Key Contacts & Relationships:
Internal
* Director of Clinical Partnership & Innovation
* Clinical Governance & Professional Standards Teams
* Health Solutions Programme Leads
* Health Confidence Coaches / Health System Navigators
* Operational Leaders
* Quality & Continuous Improvement
* Safeguarding, Information Governance, Data & Insight Teams
External
* Local Authorities
* Integrated Care Systems and NHS Providers
* Primary Care Services
* Community and Voluntary Sector Organisations
* Commissioners
* Social Care Partners
* Education, Skills and Employment Partners
Qualifications & Experience
Essential
* Demonstrable experience in clinical governance, quality assurance or clinical assurance within health, wellbeing or related services.
* Experience working across multidisciplinary clinical and non-clinical teams.
* Proven track record of stakeholder engagement and partnership working with health, social care, local authority or community organisations.
* Un...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-04 11:05:16
-
Accountability
1.
Clinical Assurance & Scope of Practice:
Provide clinical assurance across Health Solutions programmes, ensuring clinical and non-clinical colleagues operate within agreed competencies, professional standards, delegated authority and scope of practice.
2.
Partnership & System Working:
Develop and maintain effective relationships with local authorities, NHS organisations, community providers, voluntary sector organisations and other stakeholders to support integrated pathways and improve participant access to appropriate services.
3.
Governance, Quality & Safeguarding:
Support governance arrangements including safeguarding, quality assurance, incident management, audit activities, risk management and continuous improvement initiatives.
4.
Pathway Design & Optimisation:
Work collaboratively with operational, clinical and partner organisations to develop, review and optimise health-informed pathways, escalation processes and referral routes that support positive participant outcomes.
5.
Workforce Capability & Safe Practice:
Support workforce development through training, coaching, guidance and assurance activities that promote safe practice, professional boundaries and consistent delivery of health-informed interventions.
6.
Clinical Advice & Escalation Frameworks:
Provide expert advice on clinical governance, professional standards, escalation processes and safe service delivery, ensuring appropriate management of safeguarding concerns, red flags and clinical safety issues.
7.
Reporting, Audit & Continuous Improvement:
Produce assurance reports, monitor trends, review incidents and feedback, and support quality improvement activities that strengthen service effectiveness and governance arrangements.
8.
Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect.
Key Contacts & Relationships:
Internal
* Director of Clinical Partnership & Innovation
* Clinical Governance & Professional Standards Teams
* Health Solutions Programme Leads
* Health Confidence Coaches / Health System Navigators
* Operational Leaders
* Quality & Continuous Improvement
* Safeguarding, Information Governance, Data & Insight Teams
External
* Local Authorities
* Integrated Care Systems and NHS Providers
* Primary Care Services
* Community and Voluntary Sector Organisations
* Commissioners
* Social Care Partners
* Education, Skills and Employment Partners
Qualifications & Experience
Essential
* Demonstrable experience in clinical governance, quality assurance or clinical assurance within health, wellbeing or related services.
* Experience working across multidisciplinary clinical and non-clinical teams.
* Proven track record of stakeholder engagement and partnership working with health, social care, local authority or community organisations.
* Un...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-04 11:05:05
-
Accountability
1.
Clinical Assurance & Scope of Practice:
Provide clinical assurance across Health Solutions programmes, ensuring clinical and non-clinical colleagues operate within agreed competencies, professional standards, delegated authority and scope of practice.
2.
Partnership & System Working:
Develop and maintain effective relationships with local authorities, NHS organisations, community providers, voluntary sector organisations and other stakeholders to support integrated pathways and improve participant access to appropriate services.
3.
Governance, Quality & Safeguarding:
Support governance arrangements including safeguarding, quality assurance, incident management, audit activities, risk management and continuous improvement initiatives.
4.
Pathway Design & Optimisation:
Work collaboratively with operational, clinical and partner organisations to develop, review and optimise health-informed pathways, escalation processes and referral routes that support positive participant outcomes.
5.
Workforce Capability & Safe Practice:
Support workforce development through training, coaching, guidance and assurance activities that promote safe practice, professional boundaries and consistent delivery of health-informed interventions.
6.
Clinical Advice & Escalation Frameworks:
Provide expert advice on clinical governance, professional standards, escalation processes and safe service delivery, ensuring appropriate management of safeguarding concerns, red flags and clinical safety issues.
7.
Reporting, Audit & Continuous Improvement:
Produce assurance reports, monitor trends, review incidents and feedback, and support quality improvement activities that strengthen service effectiveness and governance arrangements.
8.
Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect.
Key Contacts & Relationships:
Internal
* Director of Clinical Partnership & Innovation
* Clinical Governance & Professional Standards Teams
* Health Solutions Programme Leads
* Health Confidence Coaches / Health System Navigators
* Operational Leaders
* Quality & Continuous Improvement
* Safeguarding, Information Governance, Data & Insight Teams
External
* Local Authorities
* Integrated Care Systems and NHS Providers
* Primary Care Services
* Community and Voluntary Sector Organisations
* Commissioners
* Social Care Partners
* Education, Skills and Employment Partners
Qualifications & Experience
Essential
* Demonstrable experience in clinical governance, quality assurance or clinical assurance within health, wellbeing or related services.
* Experience working across multidisciplinary clinical and non-clinical teams.
* Proven track record of stakeholder engagement and partnership working with health, social care, local authority or community organisations.
* Un...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-04 11:05:02
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Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-04 11:02:02
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-04 11:02:01
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Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-04 11:02:00
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:57
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:55
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:54
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:53
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:53
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:52
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:52
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:51
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:50
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:50
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:47
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:43
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:40
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:37
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:33
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:29
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:27
-
Essential Duties and Responsibilities
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-04 11:01:27
