-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:07
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:07
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:06
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:05
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:05
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:04
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:03
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:03
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:02
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:01
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:01
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:00
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-08-16 14:06:00
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:59
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:56
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:56
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:52
