-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS230, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Provide user interface and user experience design support for Government systems, translating mission and functional requirements into usable, accessible, and consistent user centered designs.
- Conduct user research, workflow analysis, and usability evaluations to inform design decisions and validate system usability in coordination with Government stakeholders.
- Develop and maintain UI/UX artifacts, including wireframes, mockups, prototypes, and design standards, ensuring compliance with Government accessibility requirements (e.g., Section 508) and approved design guidelines.
- Collaborate with Government and contractor personnel to support system development, integration, testing, and change management activities, and provide required UI/UX documentation and deliverables.
Job-Specific Minimum Requirements:
- Active Secret clearance or above required.
Active TS/SCI highly preferred.
- 5 years of overall experience in the functional area.
A bachelor's degree in a related field of study may substitute for 2 years of experience.
- Demonstrated Experience with UI/UX design tools such as FIGMA, Sketch, InVision or Adobe XD.
- Demonstrated experience with HTML/CSS Principles.
Preferred Skills and Qualifications:
- Bachelors Degree in Web Design.
- Certified UX Professional.
#USCYBERCOM #techjobs #clearance #veteransPage
Minimum Requirements
TCS230, T2, Band 5
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:35
-
Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page !
....Read more...
Type: Permanent Location: Longview, US-WA
Salary / Rate: 19.79
Posted: 2026-05-05 08:35:33
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998.
Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Current food handlers permit once employed
Desired Previous Job Experience
* C...
....Read more...
Type: Permanent Location: Gardnerville, US-NV
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:33
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
Desired Previous Job Experience
* Retail Experience is preferred but not necessary
We continuously accept applications for roles like the one posted.
Our team regularly reviews submissions and will contact applicants should a position become available that aligns with the applicant's qualifications and our organizational priorities.Essential Job Functions:
• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
• Asso...
....Read more...
Type: Permanent Location: Bartlett, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:32
-
Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation.
Monitors total department conditions and follows through to maintain standards.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998.
Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Willing and available to work weekends and holidays as needed
* Effective written and oral communication skills.
* Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
* Must be a trained and certified barista.
Desired
* Past work record reflects dependability and integrity.
* Prior food handling.
* Supervisory skills.
* Increase sales through e...
....Read more...
Type: Permanent Location: Tooele, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:30
-
Compensation
$20.00 Hourly
Job Description
Text JOBS to 811DIG (811344) to connect with our hiring team today!
Are you an outdoor enthusiast who enjoys independent field work and is looking to jump start your career? If you are a quality-conscious, safety focused, hard-working individual, then consider an exciting long-term career at USIC!
The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety.
We are America’s leader in underground utility damage prevention and advanced infrastructure services, performing more than 84 million locates each year for the more than 1,400 telecommunications, electric, gas, water, and sewer utilities and municipalities we serve nationwide.
Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.
At USIC, we are committed to Leading from the Ground Up.
Our Advanced Gas Operations (AGO) division provides dedicated service to our gas customers.
We are looking for individuals to join the AGO team who consider themselves problem solvers, take pride in public safety, and thrive in a fast-paced, exciting work environment.
Our communities are your communities.
If you’re looking for growth, we’ve got you covered.
We provide a quality training program and opportunities for advancement.
No prior locating experience is needed, but previous industry experience is a plus and will be considered when determining starting pay.
Our technicians spend their workdays on the go, independently working in the field using their company-provided vehicle.
We use best-in-class ticket and claims management systems to ensure clear and complete mark-out services for the excavator or property owner at the work site.
Your Responsibilities as a Locator:
* Use locating equipment to determine the location of gas lines in a designated area and mark the area with paint and flags to prevent damage to utility infrastructure. Some hand digging to unearth gas lines may be required.
* Develop knowledge and understanding of underground utility infrastructure.
* Follow all company, client, state, and federal damage prevention guidelines.
* As a technician in our Advanced Gas Operations division, you may locate other utilities in addition to gas lines, depending upon the project to which you are assigned.
These are daytime, full-time positions.
We have a 48-hour turnaround time on many locates, which means we generally work the day after holidays and some weekends, as needed.
Must be able to work overtime, weekend shifts, and on-call shifts (including nights and weekends), dependent upon the needs of the business.
Why You'll Love Working for Us (Our Benefits):
* 100% paid training – We're invested in you, starting on your first day.
* High-quality company vehicle & fuel card – All work-related expenses are paid.
This means you won't be putting mileage on your personal vehi...
....Read more...
Type: Permanent Location: McKinney, US-TX
Salary / Rate: 20
Posted: 2026-05-05 08:35:28
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS071, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serves as the senior technical authority for data science, analytics, and AI/ML, setting strategy aligned with enterprise and Responsible AI policies.
- Establishes standards and best practices for analytics, modeling, experimentation, validation, and AI operationalization.
- Leads development of descriptive, diagnostic, predictive, and prescriptive analytics using structured and unstructured data.
- Directs AI/ML modeling and experimentation, including machine learning, Natural Language Processing (NLP), computer vision, Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG), with rigorous validation and performance measurement.
- Ensures analytics and AI solutions are explainable, actionable, and aligned with mission and end-user decision needs.
- Works closely with engineering, product, cybersecurity, and DevSecOps teams to transition models into secure, accredited operational systems.
- Ensures compliance with data strategies, Responsible AI principles, security, privacy, and governance requirements, including Risk Management Framework (RMF)/ATO support.
- Acts as a trusted technical advisor to Government leadership and mission stakeholders, supporting reviews, demonstrations, and decision briefings.
- Partners with product managers to ensure analytics and AI solutions deliver measurable mission value and enterprise-wide impact.
- Provides technical oversight, mentorship, and leadership to data science teams, fostering rigor, innovation, documentation, and long-term sustainability.
Job-Specific Minimum Requirements:
- Bachelor's degree in Data Science, Computer Science, Mathematics, Statistics, Engineering, or a related technical field (Master's or PhD preferred).
- 10+ years of experience in data science, analytics, and 5 years of applied AI, including leadership of complex technical teams.
- Demonstrated experience designing and delivering advanced analytics and AI/ML solutions in operational or mission-critical environments.
- Strong foundation in:
- Statistical analysis and machine learning
- Model evaluation and performance metrics
- Data exploration, visualization, and storytelling
- Experience working with large, complex, and disparate datasets in secure or regulated environments.
- Familiarity with AI/ML development lifecycles, including experimentation, validation, deployment, and monitoring.
- Proven ability to communicate complex technical concepts to non-technical senior leaders.
Preferred Skills and Qualifications:
- PhD in Data Science, Computer Science, AI, Mathematics, Operations Research, or a related field.
- Prior experience supporting DOW, or Intelligence Community customers.
- Experience operating in multi-enclave environments.
#techjobs #clearance #veteransPage
Minimum Requirements
TCS071, T5, Band 8
EEO Statement
Maximus is a...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:24
-
Responsible for providing maintenance, sanitation and safety support to the DC by maintaining clear, clean aisles required for efficient operations.
Perform routine maintenance activities including mopping, sweeping, repacking and removing damaged product.
The company also requires that all employees perform all tasks in a safe manner consistent with corporate policies and state and federal laws.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Ability to carry out written and or oral instructions.
* Ability to deal with problems involving a few concrete variables in standardized situations.
* Ability and willingness to move with a sense of purpose and urgency.
* Attention to surroundings and dedication to workplace safety.
* Ability to work weekends, dif...
....Read more...
Type: Permanent Location: Delaware, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:22
-
Responsible for delivering the highest quality health care within The Little Clinic's scope of services while achieving optimum patient satisfaction.
These responsibilities include but are not limited to: building relationships with the patients, host store personnel and the health care community in order to enhance practice building and continuity of care.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.At The Little Clinic, we are on a mission to simplify healthcare in America.
We take pride in knowing we are helping individuals live healthier lives right in our communities.
If you have a passion for helping others, we want to hear from you! Our clinics are staffed by board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians who all work as a team to supply high-quality, affordable healthcare found in convenient retail settings.
The primary focus of our healthcare team is to promote health and wellness through diagnosis and treatment of illnesses, preventative medicine, and individualized patient education.
Here, people matter.
That's why we strive to supply the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by supplying the value and care you need to grow.
So, whether you're looking for balanced, competitive benefits and rewards or ongoing opportunities for growth and development- we have you covered.
We are always looking for extraordinary talent to join our growing team!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* Master of Science in Nursing as a Family Nurse Practitioner or Bachelor's Degree as a Physician Assistant (PAs in OH must have completed 500 hours of post-graduate physician-supervised experience)
* 1 year of experience in health...
....Read more...
Type: Permanent Location: Shelbyville, US-KY
Salary / Rate: 58.675
Posted: 2026-05-05 08:35:20
-
Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit.
We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998.
Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Desired
* Previous comparable experience
• Conduct yourself in a professional manner, displaying a positive attitude, speaking highly of the company in the presence of customers or other employees.
• Respond to customer's questions and requests in a courteous and helpf...
....Read more...
Type: Permanent Location: Gardnerville, US-NV
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:18
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:13
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:12
-
Provide leadership support and direction, during primetime hours (3p-7p M-F; 11a-7p Sat/Sun) to drive sales and enhance the customer experience.
Partner with the store leader and department leader to develop a high-performance culture where associates are aligned to the business strategy and receive the knowledge and training needed to deliver a consistently great experience for Every Customer, Every Time.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- Excellent oral/written communication skills
- Ability to handle stressful situations
- Knowledge of basic math (counting, addition, subtraction)
Desired
- High School Diploma or GED
- Any produce or retail experience
- Any management experience
- Second language (speaking, reading and/or writing)- Promot...
....Read more...
Type: Permanent Location: Garden City, US-ID
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:09
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:07
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:07
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:04
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:03
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:00
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:58
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:58
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:57
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:56
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:54
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:52
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:52
