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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:28
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:28
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:27
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:27
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:26
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:25
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:25
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:24
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:24
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:23
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:22
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:22
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:21
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:21
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:20
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:19
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:19
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:18
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:17
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:17
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:16
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:15
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:15
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:14
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:13
