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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2025-03-28 07:31:00
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-03-28 07:31:00
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:59
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:58
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:58
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:57
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:56
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:56
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:55
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:55
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:54
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:53
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:53
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:52
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:51
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:51
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:50
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:50
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:49
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:48
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Store Manager
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Store Manager, today!
As a Store Manager, you will be responsible for leading your store to success.
Your purpose is to lead your store to success through mentoring, coaching, and optimizing processes.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy motivating those around you, and you're good at it.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life:
* Foster a customer-centric culture and exceed customer experience goals.
* Understand and manage the operation of your store to maximize profitability.
* Interview, hire, and lead associates by motivating the mindset of driving sales through customer service.
* Provide regular performance feedback to support associate growth.
* Maintain and analyze P&L reports and inventory logs.
* Adhere to all regulatory and compliance legislation, policies, safety regulations, and overall store appearance standards.
* Uphold cash and bank depository procedures.
* Adhere to inventory and merchandise standards according to the POMP manual, profit planner, and plan-o-gram.
Education and/or Experience:
* S.
Diploma or General Education Degree (GED).
* 5 years of experience in a retail or customer service setting required.
* 2 years of experience in a supervisory role where you led, coached, and inspired a team of associates required.
* Bachelor's Degree in Arts/Sciences (BA/BS) preferred.
* 2 years of experience in a store or department management role preferred.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Store Manager and thrive with us today!
JR050305
....Read more...
Type: Permanent Location: Harmony, US-PA
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:48
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:47
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:46
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Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:46
-
Description & Requirements
As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.
This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.
• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.
• Ad hoc tool development to support operational and under served analytical areas.
• Learning emerging technologies and systems of need for company initiatives.
• Activities to support team communication and strategy implementation (meetings, etc.).
• Project management activities.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
• Bachelor's degree in related field
• Ability to solve problems quickly and accurately
• 3-5 years of professional experience
• Strong organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many difficult tasks simultaneously
• Ability to work as a team member, as well as independently
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Software: MS Visio, MS Office (Word, Ex...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2025-03-28 07:30:45
