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Responsible for providing maintenance, sanitation and safety support to the DC by maintaining clear, clean aisles required for efficient operations.
Perform routine maintenance activities including mopping, sweeping, repacking and removing damaged product.
The company also requires that all employees perform all tasks in a safe manner consistent with corporate policies and state and federal laws.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Ability to carry out written and or oral instructions.
* Ability to deal with problems involving a few concrete variables in standardized situations.
* Ability and willingness to move with a sense of purpose and urgency.
* Attention to surroundings and dedication to workplace safety.
* Ability to work weekends, dif...
....Read more...
Type: Permanent Location: Delaware, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:22
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Responsible for delivering the highest quality health care within The Little Clinic's scope of services while achieving optimum patient satisfaction.
These responsibilities include but are not limited to: building relationships with the patients, host store personnel and the health care community in order to enhance practice building and continuity of care.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.At The Little Clinic, we are on a mission to simplify healthcare in America.
We take pride in knowing we are helping individuals live healthier lives right in our communities.
If you have a passion for helping others, we want to hear from you! Our clinics are staffed by board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians who all work as a team to supply high-quality, affordable healthcare found in convenient retail settings.
The primary focus of our healthcare team is to promote health and wellness through diagnosis and treatment of illnesses, preventative medicine, and individualized patient education.
Here, people matter.
That's why we strive to supply the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by supplying the value and care you need to grow.
So, whether you're looking for balanced, competitive benefits and rewards or ongoing opportunities for growth and development- we have you covered.
We are always looking for extraordinary talent to join our growing team!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* Master of Science in Nursing as a Family Nurse Practitioner or Bachelor's Degree as a Physician Assistant (PAs in OH must have completed 500 hours of post-graduate physician-supervised experience)
* 1 year of experience in health...
....Read more...
Type: Permanent Location: Shelbyville, US-KY
Salary / Rate: 58.675
Posted: 2026-05-05 08:35:20
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Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit.
We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998.
Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Desired
* Previous comparable experience
• Conduct yourself in a professional manner, displaying a positive attitude, speaking highly of the company in the presence of customers or other employees.
• Respond to customer's questions and requests in a courteous and helpf...
....Read more...
Type: Permanent Location: Gardnerville, US-NV
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:18
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Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:13
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Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:12
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Provide leadership support and direction, during primetime hours (3p-7p M-F; 11a-7p Sat/Sun) to drive sales and enhance the customer experience.
Partner with the store leader and department leader to develop a high-performance culture where associates are aligned to the business strategy and receive the knowledge and training needed to deliver a consistently great experience for Every Customer, Every Time.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- Excellent oral/written communication skills
- Ability to handle stressful situations
- Knowledge of basic math (counting, addition, subtraction)
Desired
- High School Diploma or GED
- Any produce or retail experience
- Any management experience
- Second language (speaking, reading and/or writing)- Promot...
....Read more...
Type: Permanent Location: Garden City, US-ID
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:09
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Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:07
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:07
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:04
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:03
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:35:00
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:58
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:58
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:57
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:56
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:54
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:52
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:52
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:51
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:50
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:48
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:46
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:44
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:42
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:40
