-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:34
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR049527
....Read more...
Type: Permanent Location: Fresno, US-CA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:33
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:33
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR049536
....Read more...
Type: Permanent Location: Corvallis, US-OR
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:32
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:31
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR049551
....Read more...
Type: Permanent Location: Ridgway, US-PA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:29
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:28
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR049497
....Read more...
Type: Permanent Location: Nashua, US-NH
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:26
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:26
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:25
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:25
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:24
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:23
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:23
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:22
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:21
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:21
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:20
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:19
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:19
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:18
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:17
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:16
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:14
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Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:41:13
