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Description & Requirements
Maximus is excited to announce a rewarding opportunity for a Lead Case Manager within our Montana Employment and Training Project, located in Missoula, MT.
This role is essential to the success of our project, which focuses on providing comprehensive support to participants through intake, assessment, and the development of an Employability/Service Plan (ESP).
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*The ideal candidate will reside in or very near Missoula, MT and be willing to work onsite!
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Why Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities
- Work with customers to access government sponsored programs and receive program services.
-Interact with program participants on a regular, daily basis either in person or via mail.
- Educate customers on program services and eligibility requirements.
- Assist customers in multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services.
- Work with customers to meet and achieve program goals and maintain program services and eligibility.
- Assist customers with acquiring services which facilitate program goals.
- Follow up with customers to ensure their needs are met, questions and concerns are resolved.
- Serve in a lead capacity, as needed, to coordinate and direct the work of lower-level staff, mentor and advise them, and handle complex or escalated issues.
- Oversee the training and professional development initiatives for direct reports under your supervision.
- Monitor and manage the activities, schedules, productivity, and assessment outcomes of a designated team of direct reports.
- Review real-time case assessment outcomes, particularly focusing on denials, from direct reports.
- Gather Quality Assurance information from assigned direct reports, ensuring ...
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Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2025-07-26 10:42:08
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-07-26 10:42:06
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-07-26 10:42:05
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-07-26 10:42:03
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-07-26 10:42:02
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-07-26 10:42:01
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-07-26 10:42:00
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:59
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:58
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:56
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:55
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:54
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:52
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:50
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:49
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:48
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:47
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:46
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:45
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:44
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
...
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Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:43
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:42
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:41
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:39
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Description & Requirements
As an Associate Solutions Engineer, you'll accelerate the design, development, and deployment of scalable technical solutions and repeatable capabilities for external customers.
You'll collaborate with engineering, business development, and UX teams to translate complex customer requirements into robust solutions-leveraging programming skills, AI tooling (with emphasis on conversational AI), Infrastructure-as-Code, and AWS/cloud services.
This entry-level position is perfect for a recent graduate eager to build hands-on expertise in solution design, cloud infrastructure, and customer-facing technical delivery.
Essential Duties and Responsibilities:
- Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
- Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
- Create comprehensive technical documentation, deployment guides, infrastructure-as-code templates and conduct internal training sessions on implemented solutions.
- Collaborate with internal and external stakeholders to gather requirements, present solution designs, and provide ongoing technical support.
- Research emerging customer experience and conversational AI technologies, evaluate new tools and platforms, upskill on emerging customer experience innovations, and contribute to continued improvement of Maximus solutions offerings.
• Partner with external customers and internal stakeholders to gather requirements, analyze workflows, and architect technical solutions using cloud services-leveraging Infrastructure-as-Code (Terraform) to create repeatable, scalable deployments across various solution types including conversational AI systems.
• Design and build conversational flows using platforms like Amazon Connect Flow Designer, implementing DTMF handling, speech triggers, and error/retry logic while creating reusable flow components that can be version-controlled and deployed across customer environments.
• Develop middleware services and API integrations to connect conversational AI platforms with customer CRM systems (Salesforce, ServiceNow, Dynamics 365)
• Configure and optimize AI/ML services including intent recognition, entity extraction, and LLM orchestration
• Design and maintain conversational AI components including dialogue management, SSML configurations for text-to-speech, and ASR parameter tuning for optimal speech recognition across diverse accents and environments.
• Produce clear technical documentation-architecture diagrams, API specifications, deployment guides, and training materials-while presenting solution designs to customers and conducting knowledge transfer sessions.
• Collaborate with DevOps teams to implement monitoring, logging, and alerting for deployed solutions; participate in troubleshooting and root cause analysis for production issues.
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Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2025-07-26 10:41:38
