-
The Sr.
Knowledge Analyst supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing, maintaining, and governing knowledge resources used by Customer Service Representatives (CSRs) supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The position translates OPM-approved policies, procedures, and program requirements into clear, accurate, and user-friendly knowledge articles, procedures, scripts, job aids, FAQs, and other performance-support resources.
The Sr.
Knowledge Analyst ensures content remains current, consistent, and compliant while supporting content governance, version control, and change management.
Working collaboratively with Operations, Training, Quality, and other program stakeholders, the Sr.
Knowledge Analyst identifies knowledge gaps and improves resources that enable CSRs to provide accurate and consistent customer support while appropriately protecting PII and PHI and adhering to established program and escalation requirements.
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- Experience working in knowledge management, content management, or a similar role within a contact center or customer service environment.
- Experience with knowledge governance practices, including content lifecycle management, version control, approval workflows, and periodic content reviews.
- Experience identifying knowledge gaps and using operational, qualit...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 83500
Posted: 2026-10-27 09:28:35
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The Sr.
Knowledge Analyst supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing, maintaining, and governing knowledge resources used by Customer Service Representatives (CSRs) supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The position translates OPM-approved policies, procedures, and program requirements into clear, accurate, and user-friendly knowledge articles, procedures, scripts, job aids, FAQs, and other performance-support resources.
The Sr.
Knowledge Analyst ensures content remains current, consistent, and compliant while supporting content governance, version control, and change management.
Working collaboratively with Operations, Training, Quality, and other program stakeholders, the Sr.
Knowledge Analyst identifies knowledge gaps and improves resources that enable CSRs to provide accurate and consistent customer support while appropriately protecting PII and PHI and adhering to established program and escalation requirements.
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- Experience working in knowledge management, content management, or a similar role within a contact center or customer service environment.
- Experience with knowledge governance practices, including content lifecycle management, version control, approval workflows, and periodic content reviews.
- Experience identifying knowledge gaps and using operational, qualit...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 83500
Posted: 2026-10-27 09:28:34
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The Sr.
Knowledge Analyst supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing, maintaining, and governing knowledge resources used by Customer Service Representatives (CSRs) supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The position translates OPM-approved policies, procedures, and program requirements into clear, accurate, and user-friendly knowledge articles, procedures, scripts, job aids, FAQs, and other performance-support resources.
The Sr.
Knowledge Analyst ensures content remains current, consistent, and compliant while supporting content governance, version control, and change management.
Working collaboratively with Operations, Training, Quality, and other program stakeholders, the Sr.
Knowledge Analyst identifies knowledge gaps and improves resources that enable CSRs to provide accurate and consistent customer support while appropriately protecting PII and PHI and adhering to established program and escalation requirements.
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- Experience working in knowledge management, content management, or a similar role within a contact center or customer service environment.
- Experience with knowledge governance practices, including content lifecycle management, version control, approval workflows, and periodic content reviews.
- Experience identifying knowledge gaps and using operational, qualit...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 83500
Posted: 2026-10-27 09:28:34
-
The Sr.
Knowledge Analyst supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing, maintaining, and governing knowledge resources used by Customer Service Representatives (CSRs) supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The position translates OPM-approved policies, procedures, and program requirements into clear, accurate, and user-friendly knowledge articles, procedures, scripts, job aids, FAQs, and other performance-support resources.
The Sr.
Knowledge Analyst ensures content remains current, consistent, and compliant while supporting content governance, version control, and change management.
Working collaboratively with Operations, Training, Quality, and other program stakeholders, the Sr.
Knowledge Analyst identifies knowledge gaps and improves resources that enable CSRs to provide accurate and consistent customer support while appropriately protecting PII and PHI and adhering to established program and escalation requirements.
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- Experience working in knowledge management, content management, or a similar role within a contact center or customer service environment.
- Experience with knowledge governance practices, including content lifecycle management, version control, approval workflows, and periodic content reviews.
- Experience identifying knowledge gaps and using operational, qualit...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 83500
Posted: 2026-10-27 09:28:33
-
The Sr.
Knowledge Analyst supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing, maintaining, and governing knowledge resources used by Customer Service Representatives (CSRs) supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The position translates OPM-approved policies, procedures, and program requirements into clear, accurate, and user-friendly knowledge articles, procedures, scripts, job aids, FAQs, and other performance-support resources.
The Sr.
Knowledge Analyst ensures content remains current, consistent, and compliant while supporting content governance, version control, and change management.
Working collaboratively with Operations, Training, Quality, and other program stakeholders, the Sr.
Knowledge Analyst identifies knowledge gaps and improves resources that enable CSRs to provide accurate and consistent customer support while appropriately protecting PII and PHI and adhering to established program and escalation requirements.
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- Experience working in knowledge management, content management, or a similar role within a contact center or customer service environment.
- Experience with knowledge governance practices, including content lifecycle management, version control, approval workflows, and periodic content reviews.
- Experience identifying knowledge gaps and using operational, qualit...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 83500
Posted: 2026-10-27 09:28:32
-
The Sr.
Knowledge Analyst supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing, maintaining, and governing knowledge resources used by Customer Service Representatives (CSRs) supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The position translates OPM-approved policies, procedures, and program requirements into clear, accurate, and user-friendly knowledge articles, procedures, scripts, job aids, FAQs, and other performance-support resources.
The Sr.
Knowledge Analyst ensures content remains current, consistent, and compliant while supporting content governance, version control, and change management.
Working collaboratively with Operations, Training, Quality, and other program stakeholders, the Sr.
Knowledge Analyst identifies knowledge gaps and improves resources that enable CSRs to provide accurate and consistent customer support while appropriately protecting PII and PHI and adhering to established program and escalation requirements.
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- Experience working in knowledge management, content management, or a similar role within a contact center or customer service environment.
- Experience with knowledge governance practices, including content lifecycle management, version control, approval workflows, and periodic content reviews.
- Experience identifying knowledge gaps and using operational, qualit...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 83500
Posted: 2026-10-27 09:28:32
-
The Sr.
Knowledge Analyst supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing, maintaining, and governing knowledge resources used by Customer Service Representatives (CSRs) supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The position translates OPM-approved policies, procedures, and program requirements into clear, accurate, and user-friendly knowledge articles, procedures, scripts, job aids, FAQs, and other performance-support resources.
The Sr.
Knowledge Analyst ensures content remains current, consistent, and compliant while supporting content governance, version control, and change management.
Working collaboratively with Operations, Training, Quality, and other program stakeholders, the Sr.
Knowledge Analyst identifies knowledge gaps and improves resources that enable CSRs to provide accurate and consistent customer support while appropriately protecting PII and PHI and adhering to established program and escalation requirements.
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- Experience working in knowledge management, content management, or a similar role within a contact center or customer service environment.
- Experience with knowledge governance practices, including content lifecycle management, version control, approval workflows, and periodic content reviews.
- Experience identifying knowledge gaps and using operational, qualit...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 83500
Posted: 2026-10-27 09:28:31
-
The Sr.
Knowledge Analyst supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing, maintaining, and governing knowledge resources used by Customer Service Representatives (CSRs) supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The position translates OPM-approved policies, procedures, and program requirements into clear, accurate, and user-friendly knowledge articles, procedures, scripts, job aids, FAQs, and other performance-support resources.
The Sr.
Knowledge Analyst ensures content remains current, consistent, and compliant while supporting content governance, version control, and change management.
Working collaboratively with Operations, Training, Quality, and other program stakeholders, the Sr.
Knowledge Analyst identifies knowledge gaps and improves resources that enable CSRs to provide accurate and consistent customer support while appropriately protecting PII and PHI and adhering to established program and escalation requirements.
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- Experience working in knowledge management, content management, or a similar role within a contact center or customer service environment.
- Experience with knowledge governance practices, including content lifecycle management, version control, approval workflows, and periodic content reviews.
- Experience identifying knowledge gaps and using operational, qualit...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 83500
Posted: 2026-10-27 09:28:30
-
The Sr.
Knowledge Analyst supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing, maintaining, and governing knowledge resources used by Customer Service Representatives (CSRs) supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The position translates OPM-approved policies, procedures, and program requirements into clear, accurate, and user-friendly knowledge articles, procedures, scripts, job aids, FAQs, and other performance-support resources.
The Sr.
Knowledge Analyst ensures content remains current, consistent, and compliant while supporting content governance, version control, and change management.
Working collaboratively with Operations, Training, Quality, and other program stakeholders, the Sr.
Knowledge Analyst identifies knowledge gaps and improves resources that enable CSRs to provide accurate and consistent customer support while appropriately protecting PII and PHI and adhering to established program and escalation requirements.
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- Experience working in knowledge management, content management, or a similar role within a contact center or customer service environment.
- Experience with knowledge governance practices, including content lifecycle management, version control, approval workflows, and periodic content reviews.
- Experience identifying knowledge gaps and using operational, qualit...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 83500
Posted: 2026-10-27 09:28:30
-
The Sr.
Knowledge Analyst supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing, maintaining, and governing knowledge resources used by Customer Service Representatives (CSRs) supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The position translates OPM-approved policies, procedures, and program requirements into clear, accurate, and user-friendly knowledge articles, procedures, scripts, job aids, FAQs, and other performance-support resources.
The Sr.
Knowledge Analyst ensures content remains current, consistent, and compliant while supporting content governance, version control, and change management.
Working collaboratively with Operations, Training, Quality, and other program stakeholders, the Sr.
Knowledge Analyst identifies knowledge gaps and improves resources that enable CSRs to provide accurate and consistent customer support while appropriately protecting PII and PHI and adhering to established program and escalation requirements.
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- Experience working in knowledge management, content management, or a similar role within a contact center or customer service environment.
- Experience with knowledge governance practices, including content lifecycle management, version control, approval workflows, and periodic content reviews.
- Experience identifying knowledge gaps and using operational, qualit...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 83500
Posted: 2026-10-27 09:28:29
-
The Sr.
Knowledge Analyst supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing, maintaining, and governing knowledge resources used by Customer Service Representatives (CSRs) supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The position translates OPM-approved policies, procedures, and program requirements into clear, accurate, and user-friendly knowledge articles, procedures, scripts, job aids, FAQs, and other performance-support resources.
The Sr.
Knowledge Analyst ensures content remains current, consistent, and compliant while supporting content governance, version control, and change management.
Working collaboratively with Operations, Training, Quality, and other program stakeholders, the Sr.
Knowledge Analyst identifies knowledge gaps and improves resources that enable CSRs to provide accurate and consistent customer support while appropriately protecting PII and PHI and adhering to established program and escalation requirements.
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- Experience working in knowledge management, content management, or a similar role within a contact center or customer service environment.
- Experience with knowledge governance practices, including content lifecycle management, version control, approval workflows, and periodic content reviews.
- Experience identifying knowledge gaps and using operational, qualit...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 83500
Posted: 2026-10-27 09:28:29
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 76000
Posted: 2026-10-27 09:28:28
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 76000
Posted: 2026-10-27 09:28:25
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The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 76000
Posted: 2026-10-27 09:28:22
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The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 76000
Posted: 2026-10-27 09:28:22
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 76000
Posted: 2026-10-27 09:28:21
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 76000
Posted: 2026-10-27 09:28:20
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 76000
Posted: 2026-10-27 09:28:16
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 76000
Posted: 2026-10-27 09:28:12
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 76000
Posted: 2026-10-27 09:28:09
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 76000
Posted: 2026-10-27 09:28:08
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 76000
Posted: 2026-10-27 09:28:07
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 76000
Posted: 2026-10-27 09:28:07
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 76000
Posted: 2026-10-27 09:28:06
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 76000
Posted: 2026-10-27 09:28:05
