-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:14
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:11
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:10
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:10
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:09
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:09
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:08
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:07
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:07
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:06
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:05
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:05
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:04
-
Accountabilities
1.
Accountable Delivery of Work
Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers.
2.
Operational Excellence & Stability
Ensures day to day operations run smoothly by:
• Maintaining reliable processes
• Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed.
• Ensuring continuity of service and minimal disruption
• Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders.
3.
BI Operating Model & Standard Operating Procedures
Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function.
4.
Leadership & Development of BI Administrators
Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels.
5.
Planning, Prioritisation & Capacity Management
Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership.
6.
Delivery Governance & Ways of Working
Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements.
7.
Continuously Improve Delivery Mechanism
Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership.
Key Internal Stakeholders & Relationships
• Operational stakeholders
• Performance teams
• Business Intelligence & Insight team
• Business Finance teams
• Technology - Data & Analytics team
• Technology Platform teams
• Business Planning (WFM) teams
• Operational leaders
• PMO
Key External Stakeholders & Relationships
• Operational system providers and platform partners
• External consultants (where applicable)
Essential
• Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
• Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
• Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
• Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
• Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
• Demonstrable experience ensuring operational...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:03
-
Accountabilities
1.
Accountable Delivery of Work
Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers.
2.
Operational Excellence & Stability
Ensures day to day operations run smoothly by:
• Maintaining reliable processes
• Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed.
• Ensuring continuity of service and minimal disruption
• Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders.
3.
BI Operating Model & Standard Operating Procedures
Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function.
4.
Leadership & Development of BI Administrators
Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels.
5.
Planning, Prioritisation & Capacity Management
Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership.
6.
Delivery Governance & Ways of Working
Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements.
7.
Continuously Improve Delivery Mechanism
Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership.
Key Internal Stakeholders & Relationships
• Operational stakeholders
• Performance teams
• Business Intelligence & Insight team
• Business Finance teams
• Technology - Data & Analytics team
• Technology Platform teams
• Business Planning (WFM) teams
• Operational leaders
• PMO
Key External Stakeholders & Relationships
• Operational system providers and platform partners
• External consultants (where applicable)
Essential
• Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
• Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
• Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
• Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
• Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
• Demonstrable experience ensuring operational...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:03
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:02
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-26 12:05:02
-
Essential Duties and Responsibilities:
- Work with Team Lead and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Job-Specific Essential Duties and Responsibilities:
- Work with Team Leads and/or Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements and design specifications.
- Create and maintain automated test cases where applicable.
- Execute and document testing activities.
- Conduct detailed analysis of testing results from both manual and automated testing efforts.
- Investigate and propose methods, standards, and best practices for continuous process improvement.
Training and Quality Responsibilities:
- Develop and deliver training materials for new hires and existing staff.
- Conduct new hire, ongoing, and remedial training sessions as needed.
- Assess the effectiveness of training programs and identify opportunities for improvement.
- Administer training assessments, course examinations, and material reviews for new hires.
- Create, update, and maintain knowledge base articles (KBAs), SOPs, job aids, and training materials.
- Develop, maintain, and oversee execution of program SOPs, quality policies, and operational procedures.
- Develop and maintain quality assurance plans, scorecards, audit forms, and quality monitoring processes.
- Create and modify quality audit forms within telephony platforms and other systems as applicable.
- Conduct quality audits of calls, chats, demonstrations, and other program activities as applicable.
- Assist with audit completion and operational support activities as needed.
- Generate quality reports and metrics for monthly operational and fiscal reporting.
- Evaluate performance metrics and quality trends to support continuous improvement efforts.
- Create and distribute quality, process change, and program communications.
- Serve as the Data and Service Quality subject matter expert for quality-related inquiries and client presentations.
- Assist with the development and maintenance of quality plans for contact center operations, including service quality standards, data quality standards, quality scoring, monitoring, coaching, performance metric assessment, and continuous improvement initiatives.
- Investigate, recommend, and support methods and standards for continuous process improvement.
- Create/modify quality audit forms in the telephony platform, forms or other systems as applicable for the program to comply with QA requirements.
- Assist with completing audits or assist with calls/chats/demos as applicable
Testing & Validation Responsibilities:
- Validate changes made to business applications, telephon...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-26 12:04:59
-
Accountabilities
1.
Accountable Delivery of Work
Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers.
2.
Operational Excellence & Stability
Ensures day to day operations run smoothly by:
• Maintaining reliable processes
• Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed.
• Ensuring continuity of service and minimal disruption
• Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders.
3.
BI Operating Model & Standard Operating Procedures
Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function.
4.
Leadership & Development of BI Administrators
Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels.
5.
Planning, Prioritisation & Capacity Management
Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership.
6.
Delivery Governance & Ways of Working
Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements.
7.
Continuously Improve Delivery Mechanism
Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership.
Key Internal Stakeholders & Relationships
• Operational stakeholders
• Performance teams
• Business Intelligence & Insight team
• Business Finance teams
• Technology - Data & Analytics team
• Technology Platform teams
• Business Planning (WFM) teams
• Operational leaders
• PMO
Key External Stakeholders & Relationships
• Operational system providers and platform partners
• External consultants (where applicable)
Essential
• Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
• Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
• Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
• Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
• Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
• Demonstrable experience ensuring operational...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-26 12:04:56
-
Accountabilities
1.
Accountable Delivery of Work
Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers.
2.
Operational Excellence & Stability
Ensures day to day operations run smoothly by:
• Maintaining reliable processes
• Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed.
• Ensuring continuity of service and minimal disruption
• Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders.
3.
BI Operating Model & Standard Operating Procedures
Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function.
4.
Leadership & Development of BI Administrators
Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels.
5.
Planning, Prioritisation & Capacity Management
Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership.
6.
Delivery Governance & Ways of Working
Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements.
7.
Continuously Improve Delivery Mechanism
Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership.
Key Internal Stakeholders & Relationships
• Operational stakeholders
• Performance teams
• Business Intelligence & Insight team
• Business Finance teams
• Technology - Data & Analytics team
• Technology Platform teams
• Business Planning (WFM) teams
• Operational leaders
• PMO
Key External Stakeholders & Relationships
• Operational system providers and platform partners
• External consultants (where applicable)
Essential
• Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
• Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
• Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
• Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
• Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
• Demonstrable experience ensuring operational...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-26 12:04:56
-
Accountabilities
1.
Accountable Delivery of Work
Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers.
2.
Operational Excellence & Stability
Ensures day to day operations run smoothly by:
• Maintaining reliable processes
• Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed.
• Ensuring continuity of service and minimal disruption
• Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders.
3.
BI Operating Model & Standard Operating Procedures
Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function.
4.
Leadership & Development of BI Administrators
Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels.
5.
Planning, Prioritisation & Capacity Management
Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership.
6.
Delivery Governance & Ways of Working
Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements.
7.
Continuously Improve Delivery Mechanism
Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership.
Key Internal Stakeholders & Relationships
• Operational stakeholders
• Performance teams
• Business Intelligence & Insight team
• Business Finance teams
• Technology - Data & Analytics team
• Technology Platform teams
• Business Planning (WFM) teams
• Operational leaders
• PMO
Key External Stakeholders & Relationships
• Operational system providers and platform partners
• External consultants (where applicable)
Essential
• Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
• Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
• Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
• Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
• Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
• Demonstrable experience ensuring operational...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-26 12:04:55
-
Accountabilities
1.
Accountable Delivery of Work
Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers.
2.
Operational Excellence & Stability
Ensures day to day operations run smoothly by:
• Maintaining reliable processes
• Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed.
• Ensuring continuity of service and minimal disruption
• Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders.
3.
BI Operating Model & Standard Operating Procedures
Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function.
4.
Leadership & Development of BI Administrators
Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels.
5.
Planning, Prioritisation & Capacity Management
Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership.
6.
Delivery Governance & Ways of Working
Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements.
7.
Continuously Improve Delivery Mechanism
Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership.
Key Internal Stakeholders & Relationships
• Operational stakeholders
• Performance teams
• Business Intelligence & Insight team
• Business Finance teams
• Technology - Data & Analytics team
• Technology Platform teams
• Business Planning (WFM) teams
• Operational leaders
• PMO
Key External Stakeholders & Relationships
• Operational system providers and platform partners
• External consultants (where applicable)
Essential
• Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
• Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
• Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
• Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
• Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
• Demonstrable experience ensuring operational...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-26 12:04:54
-
Accountabilities
1.
Accountable Delivery of Work
Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers.
2.
Operational Excellence & Stability
Ensures day to day operations run smoothly by:
• Maintaining reliable processes
• Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed.
• Ensuring continuity of service and minimal disruption
• Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders.
3.
BI Operating Model & Standard Operating Procedures
Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function.
4.
Leadership & Development of BI Administrators
Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels.
5.
Planning, Prioritisation & Capacity Management
Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership.
6.
Delivery Governance & Ways of Working
Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements.
7.
Continuously Improve Delivery Mechanism
Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership.
Key Internal Stakeholders & Relationships
• Operational stakeholders
• Performance teams
• Business Intelligence & Insight team
• Business Finance teams
• Technology - Data & Analytics team
• Technology Platform teams
• Business Planning (WFM) teams
• Operational leaders
• PMO
Key External Stakeholders & Relationships
• Operational system providers and platform partners
• External consultants (where applicable)
Essential
• Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
• Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
• Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
• Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
• Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
• Demonstrable experience ensuring operational...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-26 12:04:54
-
Accountabilities
1.
Accountable Delivery of Work
Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers.
2.
Operational Excellence & Stability
Ensures day to day operations run smoothly by:
• Maintaining reliable processes
• Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed.
• Ensuring continuity of service and minimal disruption
• Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders.
3.
BI Operating Model & Standard Operating Procedures
Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function.
4.
Leadership & Development of BI Administrators
Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels.
5.
Planning, Prioritisation & Capacity Management
Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership.
6.
Delivery Governance & Ways of Working
Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements.
7.
Continuously Improve Delivery Mechanism
Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership.
Key Internal Stakeholders & Relationships
• Operational stakeholders
• Performance teams
• Business Intelligence & Insight team
• Business Finance teams
• Technology - Data & Analytics team
• Technology Platform teams
• Business Planning (WFM) teams
• Operational leaders
• PMO
Key External Stakeholders & Relationships
• Operational system providers and platform partners
• External consultants (where applicable)
Essential
• Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
• Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
• Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
• Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
• Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
• Demonstrable experience ensuring operational...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-26 12:04:53
-
Accountabilities
1.
Accountable Delivery of Work
Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers.
2.
Operational Excellence & Stability
Ensures day to day operations run smoothly by:
• Maintaining reliable processes
• Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed.
• Ensuring continuity of service and minimal disruption
• Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders.
3.
BI Operating Model & Standard Operating Procedures
Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function.
4.
Leadership & Development of BI Administrators
Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels.
5.
Planning, Prioritisation & Capacity Management
Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership.
6.
Delivery Governance & Ways of Working
Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements.
7.
Continuously Improve Delivery Mechanism
Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership.
Key Internal Stakeholders & Relationships
• Operational stakeholders
• Performance teams
• Business Intelligence & Insight team
• Business Finance teams
• Technology - Data & Analytics team
• Technology Platform teams
• Business Planning (WFM) teams
• Operational leaders
• PMO
Key External Stakeholders & Relationships
• Operational system providers and platform partners
• External consultants (where applicable)
Essential
• Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
• Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
• Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
• Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
• Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
• Demonstrable experience ensuring operational...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-26 12:04:52
