-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:21
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:17
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:14
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:11
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:10
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:09
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:09
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:08
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:07
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:07
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:06
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:05
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:05
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:04
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-09 10:18:00
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-09-09 10:17:58
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-09 10:17:54
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-09 10:17:51
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-09 10:17:48
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-09 10:17:45
-
Essential Duties and Responsibilities:
- Supervise support (hourly) level clinical staff.
Lead, direct and review the work of team members in order to accomplish operational plans and results.
- Ensure adequate staff coverage for assigned program area.
- Serve as subject matter expert for identified area of program knowledge.
- Ensure assigned team is meeting contract and individual SLA's and related requirements.
- Work with contract management and shared services to identify opportunities for improvement and efficiencies.
- Monitor team activities and ensure adherence to established policies, procedures, and workflows.
- Communicate policies, practices, and procedures to team members and support implementation.
- Provide guidance, direction, and performance feedback to team members.
- May attend client and stakeholder meetings.
- Provide clinical guidance, coaching, and consultation to staff.
- Monitor quality, productivity, timeliness, and compliance with contract requirements.
- Conduct clinical review and provide feedback to ensure assessment quality and consistency.
- Support operational improvement initiatives and process standardization.
- Collaborate with state partners, internal leadership, quality, training, and operational teams.
- Support corrective action planning, quality initiatives, and staff development activities.
- Serve as a subject matter expert for child and adolescent behavioral health assessment practices.
Minimum Requirements
- Specific clinical license and experience requirements based on contract requirements.
- Master's degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or another behavioral health-related discipline
- Active independent clinical licensure as a Licensed Independent Clinical Social Worker (LICSW), Licensed Independent Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), or Licensed Marriage and Family Therapist (LMFT) or comparable independently practicing behavioral health clinician
- Employment is contingent upon successfully obtaining and maintaining all required New Hampshire licensure, credentialing, and program approvals necessary to perform the duties of the position.
- Minimum two (2) years of supervisory, leadership, clinical, behavioral health, or related experience
- Minimum two (2) years of experience working directly with children, adolescents, youth, and/or families
- Experience utilizing, reviewing, or supervising the completion of Child and Adolescent Needs and Strengths (CANS) assessments or comparable behavioral health assessment tools
- Experience coaching staff and managing performance
- Ability to work independently in a fully remote environment
Preferred Requirements
- Experience conducting behavioral health assessments for children and adolescents
- Experience supervising licensed clinicians and managing remote clinical teams
- Experience with Medicaid-funded behavioral health programs
- Experience sup...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-09 10:17:41
-
Essential Duties and Responsibilities:
- Supervise a team of employees through cultivation of a high performance team
- Ensure adequate staff coverage for assigned program area
- Serve as subject matter expert for identified area of program knowledge
- Ensure assigned team is meeting contract and individual SLA's, and related requirements
- Work with contract management and shared services to identify opportunities for improvement and efficiencies
- May attend client and stakeholder meetings
- Performs other related duties as assigned.
- Supervise and support a team responsible for CMHW referral management, family engagement, and assessment activities
- Monitor quality, productivity, timeliness, and compliance with contract requirements
- Provide coaching, guidance, and performance feedback to staff
- Serve as a subject matter expert for CMHW program requirements, children's behavioral health services, and family-centered care
- Support operational improvement initiatives and process standardization
- Collaborate with state partners, internal leadership, quality, training, and operational teams
- Participate in client and stakeholder meetings as needed
- Ensure adequate workload distribution
Minimum Requirements
- Bachelor's degree or equivalent combination of education, technical training, or relevant experience in lieu of degree
- Minimum of two years of related experience.
- Residency in the state of Indiana
- Bachelor's degree, or equivalent combination of education and relevant experience
- Minimum two (2) years of supervisory, leadership, clinical, behavioral health, social services, care coordination, or related experience
- Minimum two (2) years of experience working with children, youth, adolescents, or families in healthcare, behavioral health, social services, child welfare, education, or a related field
- Experience coaching staff and managing performance in a fast-paced environment
Preferred Requirements
- Experience supporting pediatric, child behavioral health, youth services, child welfare, or family-centered programs
- Experience with Medicaid waiver programs, care coordination, eligibility programs, or community-based behavioral health services
- Knowledge of Child and Adolescent Needs and Strengths (CANS) assessments.
- Experience with quality management, process improvement, and contract compliance
Home Office Requirements
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job loca...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-09-09 10:17:40
-
Essential Duties and Responsibilities:
- Supervise support (hourly) level clinical staff.
Lead, direct and review the work of team members in order to accomplish operational plans and results.
- Ensure adequate staff coverage for assigned program area.
- Serve as subject matter expert for identified area of program knowledge.
- Ensure assigned team is meeting contract and individual SLA's and related requirements.
- Work with contract management and shared services to identify opportunities for improvement and efficiencies.
- Monitor team activities and ensure adherence to established policies, procedures, and workflows.
- Communicate policies, practices, and procedures to team members and support implementation.
- Provide guidance, direction, and performance feedback to team members.
- May attend client and stakeholder meetings.
- Provide clinical guidance, coaching, and consultation to staff.
- Monitor quality, productivity, timeliness, and compliance with contract requirements.
- Conduct clinical review and provide feedback to ensure assessment quality and consistency.
- Support operational improvement initiatives and process standardization.
- Collaborate with state partners, internal leadership, quality, training, and operational teams.
- Support corrective action planning, quality initiatives, and staff development activities.
- Serve as a subject matter expert for child and adolescent behavioral health assessment practices.
Minimum Requirements
- Specific clinical license and experience requirements based on contract requirements.
- Master's degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or another behavioral health-related discipline
- Active independent clinical licensure as a Licensed Independent Clinical Social Worker (LICSW), Licensed Independent Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), or Licensed Marriage and Family Therapist (LMFT) or comparable independently practicing behavioral health clinician
- Employment is contingent upon successfully obtaining and maintaining all required New Hampshire licensure, credentialing, and program approvals necessary to perform the duties of the position.
- Minimum two (2) years of supervisory, leadership, clinical, behavioral health, or related experience
- Minimum two (2) years of experience working directly with children, adolescents, youth, and/or families
- Experience utilizing, reviewing, or supervising the completion of Child and Adolescent Needs and Strengths (CANS) assessments or comparable behavioral health assessment tools
- Experience coaching staff and managing performance
- Ability to work independently in a fully remote environment
Preferred Requirements
- Experience conducting behavioral health assessments for children and adolescents
- Experience supervising licensed clinicians and managing remote clinical teams
- Experience with Medicaid-funded behavioral health programs
- Experience sup...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-09 10:17:40
-
Essential Duties and Responsibilities:
- Supervise support (hourly) level clinical staff.
Lead, direct and review the work of team members in order to accomplish operational plans and results.
- Ensure adequate staff coverage for assigned program area.
- Serve as subject matter expert for identified area of program knowledge.
- Ensure assigned team is meeting contract and individual SLA's and related requirements.
- Work with contract management and shared services to identify opportunities for improvement and efficiencies.
- Monitor team activities and ensure adherence to established policies, procedures, and workflows.
- Communicate policies, practices, and procedures to team members and support implementation.
- Provide guidance, direction, and performance feedback to team members.
- May attend client and stakeholder meetings.
- Provide clinical guidance, coaching, and consultation to staff.
- Monitor quality, productivity, timeliness, and compliance with contract requirements.
- Conduct clinical review and provide feedback to ensure assessment quality and consistency.
- Support operational improvement initiatives and process standardization.
- Collaborate with state partners, internal leadership, quality, training, and operational teams.
- Support corrective action planning, quality initiatives, and staff development activities.
- Serve as a subject matter expert for child and adolescent behavioral health assessment practices.
Minimum Requirements
- Specific clinical license and experience requirements based on contract requirements.
- Master's degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or another behavioral health-related discipline
- Active independent clinical licensure as a Licensed Independent Clinical Social Worker (LICSW), Licensed Independent Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), or Licensed Marriage and Family Therapist (LMFT) or comparable independently practicing behavioral health clinician
- Employment is contingent upon successfully obtaining and maintaining all required New Hampshire licensure, credentialing, and program approvals necessary to perform the duties of the position.
- Minimum two (2) years of supervisory, leadership, clinical, behavioral health, or related experience
- Minimum two (2) years of experience working directly with children, adolescents, youth, and/or families
- Experience utilizing, reviewing, or supervising the completion of Child and Adolescent Needs and Strengths (CANS) assessments or comparable behavioral health assessment tools
- Experience coaching staff and managing performance
- Ability to work independently in a fully remote environment
Preferred Requirements
- Experience conducting behavioral health assessments for children and adolescents
- Experience supervising licensed clinicians and managing remote clinical teams
- Experience with Medicaid-funded behavioral health programs
- Experience sup...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-09 10:17:39
-
Essential Duties and Responsibilities:
- Supervise support (hourly) level clinical staff.
Lead, direct and review the work of team members in order to accomplish operational plans and results.
- Ensure adequate staff coverage for assigned program area.
- Serve as subject matter expert for identified area of program knowledge.
- Ensure assigned team is meeting contract and individual SLA's and related requirements.
- Work with contract management and shared services to identify opportunities for improvement and efficiencies.
- Monitor team activities and ensure adherence to established policies, procedures, and workflows.
- Communicate policies, practices, and procedures to team members and support implementation.
- Provide guidance, direction, and performance feedback to team members.
- May attend client and stakeholder meetings.
- Provide clinical guidance, coaching, and consultation to staff.
- Monitor quality, productivity, timeliness, and compliance with contract requirements.
- Conduct clinical review and provide feedback to ensure assessment quality and consistency.
- Support operational improvement initiatives and process standardization.
- Collaborate with state partners, internal leadership, quality, training, and operational teams.
- Support corrective action planning, quality initiatives, and staff development activities.
- Serve as a subject matter expert for child and adolescent behavioral health assessment practices.
Minimum Requirements
- Specific clinical license and experience requirements based on contract requirements.
- Master's degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or another behavioral health-related discipline
- Active independent clinical licensure as a Licensed Independent Clinical Social Worker (LICSW), Licensed Independent Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), or Licensed Marriage and Family Therapist (LMFT) or comparable independently practicing behavioral health clinician
- Employment is contingent upon successfully obtaining and maintaining all required New Hampshire licensure, credentialing, and program approvals necessary to perform the duties of the position.
- Minimum two (2) years of supervisory, leadership, clinical, behavioral health, or related experience
- Minimum two (2) years of experience working directly with children, adolescents, youth, and/or families
- Experience utilizing, reviewing, or supervising the completion of Child and Adolescent Needs and Strengths (CANS) assessments or comparable behavioral health assessment tools
- Experience coaching staff and managing performance
- Ability to work independently in a fully remote environment
Preferred Requirements
- Experience conducting behavioral health assessments for children and adolescents
- Experience supervising licensed clinicians and managing remote clinical teams
- Experience with Medicaid-funded behavioral health programs
- Experience sup...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-09 10:17:39
