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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:10
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:09
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:09
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:08
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:08
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:07
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:07
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:06
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:06
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:05
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:04
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:04
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:03
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:03
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:02
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:02
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:01
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:00
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2025-07-22 08:25:59
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:25:59
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2025-07-22 08:25:58
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2025-07-22 08:25:58
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2025-07-22 08:25:57
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2025-07-22 08:25:57
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2025-07-22 08:25:56
