-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:27
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:26
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:25
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:25
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:24
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:24
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:23
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:23
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:22
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:22
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:21
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:20
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:19
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:18
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:18
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:17
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:16
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Move, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve soluti...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:15
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:14
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:13
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:13
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:12
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:12
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:11
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:26:10
