-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-05-21 08:12:10
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-05-21 08:12:07
-
Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998.
Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* Proven supervisory experience
* Ability to read shelf tags
* Basic knowledge of computers
* Excellent oral/written communication skills
* Basic math skills (i.e., counting, addition, and subtraction)
* Self-directed, ability to execute projects with minimal supervision
DESIRED
* Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience
* Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
* Ensure team members are adhering...
....Read more...
Type: Permanent Location: Lehi, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-21 08:12:05
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-05-21 08:12:03
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-05-21 08:12:01
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:59
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:57
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:54
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:53
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:52
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:51
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:51
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:49
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:47
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:45
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:43
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:40
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:38
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:36
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:35
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the coffee shop lead and department manager in achieving sales and profit goals established for the department and monitor and control all established quality assurance standards.
Work closely with the coffee shop team, as well as the Deli department to create an environment that is engaging to customers.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.MINIMUM
* Effective communication skills
* Knowledge of basic math
* Ability to handle stressful situations
* Must be at least 18 years of age
* Current food handlers permit once employed
DESIRED
* High School Diploma or GED
* Any management experience
* Any coffee shop experience, or culinary arts background/experience
* Second language
* Promote trust and respect among associates
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
* Prepare coffee shop items per customer requests using proper coffee shop equipment
* Offer product samples to help customers discover new items or products they inquire about; inform customers of coffee shop specials
* Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
* Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
* Prepare, package, label and inventory ingredients in merchandise
* Check product quality to ensure freshness; review "sell by" dates and take appropriate action
* Report product ordering/shipping discrepancies to the department manager; order, label, stock and inventory department merchandise
* Use all equipment in coffee shop according to company guidelines
* Understand the store's layout and be able to locate products when requested by customer
* Stay current with present, future, seasonal and special ads
* Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory; assist coffee shop lead to plan, organize and supervise the inventory process
* Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
* Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
* Report all safety...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 21.55
Posted: 2026-05-21 08:11:33
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:32
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:31
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:30
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Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-21 08:11:27
