-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:20
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:19
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:18
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:18
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:17
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math
* Current food handlers permit once employed
Desired
* Bakery/Cake Decorating experience
* Retail experience
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
* Prepare bakery items per custome...
....Read more...
Type: Permanent Location: Little Elm, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:17
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:16
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:15
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:15
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:14
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:14
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:13
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:12
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:12
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:11
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:10
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:10
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:09
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:08
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:08
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:07
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:06
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:06
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:05
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-05-28 08:25:05
