-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:17
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:17
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:16
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:13
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:11
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:09
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:06
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:03
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:03
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:02
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:59
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:49
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:44
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:43
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:43
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:40
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-06-09 08:27:36
