-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-03 08:12:04
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-06-03 08:12:03
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-06-03 08:12:03
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-03 08:12:02
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-06-03 08:12:01
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-06-03 08:12:01
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-06-03 08:12:00
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:59
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:59
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:58
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:58
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:57
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:56
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:56
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:55
-
Position Summary:
Provide equipment, refrigeration and HVAC maintenance, repair and support to assigned service calls.
Assist with the development of technicians' knowledge, skills and abilities.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
* Experience reading engineering drawings, manuals and schematics
* Supervisory experience
* High school diploma or equivalent
* 7+ years' proven refrigeration/HVAC experience and satisfactory overall performance
* EPA Type 2 Certification
* Basic knowledge of Microsoft Office
* Advanced technical training or related technical certifications
* Ability to use and instruct others in the use of control manufacturer software
* Must hold and maintain a valid driver's license
* Ability to work a flexible schedule, including nights, weekends, holidays and overtime when necessary
* Demonstrated mentoring and training experience
* Drive independently to stores on a daily basis as assigned.
* Perform various preventive maintenance tasks and procedures, including audits.
* Perform repairs to systems.
* Maximize optimum performance of equipment by utilizing the applicable instrumentation or data.
* Navigate and investigate electronic controls interfaces.
* Assist with and perform various preventive maintenance tasks and procedures to buildings and equipment.
* Troubleshoot issues and repair equipment.
* Perform compressor, large motor and component replacement.
* Maintain an accurate and organized inventory of parts.
* Operate equipment, vehicles, powered industrial trucks and aerial lifts safely.
* Clean and maintain company service vehicles, if one is assigned.
* Orally communicate with store personnel regarding the proper use of equipment as it relates to repeat calls and overtime.
* Utilize company email system to send and receive messages.
* Properly complete all repair, labor, parts purchasing and usage documentation in a timely fashion.
* Comply with all department and company policies and procedures.
* Provide input to supervisor and management towards maintenance best practices.
* Audit registered store equipment identification lists.
* Assist other skilled trade technicians in repairs as requested.
* Provide feedback on performance reviews.
* Coach, mentor and train other technicians.
* Physical demands include, but are not limited to, high aptitude for standing and walking endurance, sitting while driving to various stores, lifting and carrying up to 70 pounds, pushing and pulling climbing ladders of various types, bending, squatting, and kneeling, and working in different temperatures inside and outside the store.
* Ability to work cooperatively in high paced and sometimes stressful environment.
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner...
....Read more...
Type: Permanent Location: Salem, US-IN
Salary / Rate: 44.075
Posted: 2026-06-03 08:11:54
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:54
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:53
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:52
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:52
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:51
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:51
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:50
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:49
-
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
* Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
* 12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
* Previous experience working in a healthcare or mental health setting, ideally with crisis service experience.
* Researching, collecting, and recording data evidence.
Individual Competencies
* Ability to work effectively as part of a team.
* IT literate with full working knowledge of MS Office Suite and use of windows-based databases.
* A good listener with strong communication and interpersonal skills to enable communication across a diverse range of service users.
* Confident approach, with a natural instinct to help, working with empathise whilst conveying a genuine desire to support individuals.
* A strong ability to build rapport quickly in online and remote situations.
* Strong decision-making abilities and reactiveness in a timely manner.
* Ability to manage and resolve complaints.
* Holds strong personal and emotional resilience skills, with the ability to provide professional support whilst maintaining ones on levels of wellbeing.
* Planning and coordinating own workload.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteris...
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Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-06-03 08:11:49
