-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-06-12 09:31:13
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:31:10
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:31:07
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:31:04
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:31:02
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:59
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:44
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:41
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:31
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:30
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:24
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:22
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:20
