-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:56
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:55
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:48
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:45
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:42
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:36
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:33
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:33
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:30
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:24
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:22
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:18
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:16
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-08-04 09:40:13
